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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 635 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the 50” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024), especially the picture quality, ease of use, and affordable price. Many find the TV easy to set up and appreciate its lightweight design. However, some customers have reported issues with the remote control's functionality after a few months of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 635 reviews
  • Rated 5 out of 5 stars

    Best store Best Buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping was fantastic. I got my television in record times great customer service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buy on sale

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV does have good quality but only for the price when it’s on sale. The TV is pretty loud after you shut it off for about 5 minutes.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      NickP:

      Thank you for sharing your thoughts regarding the DU7200 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.

      You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.

      To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great just as expected. Would buy more for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Birthday To Me!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have wanted a Samsung TV at an affordable price. I got it! Well worth it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sharper color.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great price for the tv, the only is the quality of the picture. The color could be much sharper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Samsung TVs before and this one doesn’t disappoint. My last one was 10 yo so g hope this lasts just as long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has been a tv brand I also liked. It’s worth the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it so much u can download apps 55 inch more 47 inch

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love this product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's awesome product and I would recommend this tv at anyone it's great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you paid for I wish the picture was more vivid or crisp but for the price it’s okay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Great for the price. Would buy another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Brand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good deal and it is receiving in punctual. so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the TV! I’m so glad I could find a lower level TV doesn’t have everything popping out at me. This is a big thing when one has leftover symptoms that aren’t going away from a concussion 8 years ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, great product. Does exactly what I need it to do!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the TV as part of a truck driver celebration and was the highlight of the week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cheaper at Sam’s Clun

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice television. Wish I would have bought it at Sam’s Club though because it was cheaper there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive always enjoied the quality and ease of use with Samsung TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, but difficult set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV works fine, but the set up should be streamlined. I’m not technical!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tv

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has worked great for the last 4 months ive had it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ehhh not so good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this tv with high hopes. Its only been about a year and the picture goes in and out.Also, there's been a lot of lag going on with the t v.It has been not the best t v we've ever had next time.I might go with a different brand i'm not sure yet.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      AlecH:
      We always aim to deliver a great experience, and it’s unfortunate to hear the DU7200 TV did not meet your expectations.

      If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.

      1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
      2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
      3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.

      We also appreciate your feedback on the laggy navigation you're experiencing, and for optimal performance, we ask that you please check to ensure you've got the latest firmware version installed. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now.

      If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat with an agent
      • Manuals, Software, & Warranty Info

      ~ Samsung Ambassador Samsung