Customer Ratings & Reviews
- Model:
- UN50DU7200FXZA
- SKU:
- 6576368
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 50” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024), especially the picture quality, ease of use, and affordable price. Many find the TV easy to set up and appreciate its lightweight design. However, some customers have reported issues with the remote control's functionality after a few months of use.
This summary was generated by AI based on customer reviews.
TV shuts off
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV just shuts off randomly. Pretty annoying but probably not worth the effort to try and return it
I would recommend this to a friendBrand response from Samsung
Posted .Hi DonB,
Thank you for purchasing the Samsung DU7200 TV. I’m sorry to hear you’re experiencing a power issue where your TV turns off randomly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung 50" older model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied and the selling price was reduced three weeks after purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RichardJ,
Thank you for your purchase. I recommend reaching out to Best Buy regarding any price matching issues. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
BESTBUY EMPLOYEES STOLE MY SOUNDBAR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to the Best Buy on 23rd Street and 6th Avenue and spent over 4,000.00 within a weeks period on Christmas gifts. Within my purchases i bought a Samsung Soundbar, which was stolen by a Roadie logistics company that Best Buy hired. Customer service replaced the item then canceled the order, and Best Buy won't refund me the money or replace Soundbar
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dawn,
I'm sorry to hear of this. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Flickering
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it feb 2024 its now july 2025 roughly 8months in tv took a big shiiiiit. Started flickering non stop. I wouldnt recommend this for anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Keven,
We appreciate you sharing details about the flickering you’ve noticed on your Samsung DU7200 TV. This behavior may be related to energy-saving features or dynamic picture settings that adjust the screen brightness automatically.
Please try disabling the following features: Settings > All Settings > General & Privacy > Power and Energy Saving
• Brightness Optimization
• Energy Saving Solution
• Motion Lighting
If these are already off, check if Contrast Enhancer is enabled, which can also cause brightness to shift depending on content: Settings > All Settings > Picture > Expert Settings > Contrast Enhancer
To ensure optimal performance, please also confirm your TV is running the latest firmware: Settings > Support > Software Update > Update Now
We hope these steps help stabilize your screen brightness. If you continue to experience issues, please don’t hesitate to contact Samsung Customer Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Cheap
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad picture, slow pretty disappointing with it being a Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Edwin:
We appreciate you sharing your experience with the DU7200 TV. It’s unfortunate to hear you’re not fully satisfied with your DU7200 TV’s image quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Terrible delivery schedules and good prices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery is not dependable you are better off picking it up yourself!! Had to return this it was 2 weeks later than scheduled delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SusanT,
We appreciate your feedback and are sorry to hear about your delivery issues. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Best Buy poor customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is ok, but I had terrible experience with Best Buy customer service. I returned TV, but they wouldn’t return money to my gift card, sending me from one customer service rep to another without solving the issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DariuszS,
Thank you for sharing your experience with returning your TV to Best Buy. You may want to provide feedback directly to the local Best Buy store in which you made your return. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Netflix Absence
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The set, without Roku augmentation, cannot connect with the Netflix server no matter how hard three IT persons tried to make the connection!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Peanut1931,
To best assist you please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~Samsung Advisor
Samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture no good, audio is bad as well. You have turn it up more than half to be able to hear well. Audio is like you hear it out of a tin can. Very Bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bestbuycustomer,
Thank you for sharing your thoughts on the picture and quality of your DU7200 TV. I have a few recommendations that may improve your visual experience:
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
Finally, there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Sound Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is sound issue problem with this TV. The goes in and out often.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NeldaB,
I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
Dont buy to ship buy in store
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You shipped me a broken tv the first time had to return in store such a hassle
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertW,
I'm sorry you received a broken DU7200 TV and had difficulties with an exchange. Please know we are here for you if you ever have questions or need help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Ease of use, Picture quality
Simply Wonderful TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We upgraded our living room TV after doing a lot of online research, and balancing ratings and features with cost. I’m retired and not made of money. I was completely unfamiliar with Samsung TVs and their Tizen smart format. Well i took to it all like a duck to water. Its very user friendly and offers all of our favorite streaming services plus some free new ones that I just love. The TV itself has a great picture, though it can be difficult to clearly view in a bright room. The picture as well as other functions are easy to tweak to your personal preferences. And the sound quality is adequate, though i opted to add a basic soundbar. We don’t use the TV to game so i cant comment on that. Its also nice to be able to use AirPlay and other apps to stream content from my phone. We are very happy with this TV.
I would recommend this to a friend Broken, broken again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was given a broken tv and have had no help. Best Buy of Deptford may be the worst of them all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EricK,
I'm very sorry to hear about your delivery and return experience. I recommend reaching back out to your local Best Buy to assist you with an exchange. We appreciate all of your patience. If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Tv suckles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv will not stay on the channels i pay for....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnnetteB,
I'm very sorry you are experiencing issues with your DU7200 TV. To best assist you, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
- Pros mentioned:Ease of use, Picture quality
Great picture good sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV for the price. Great picture and good sound. Easy to set up and I am not good with that type of thing. Even includes 3 month AppleTV for free. It is a good size for someone like me not looking for a huge screen. Highly recommend
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Nice TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for a few weeks now. Crisp picture. Easy to set up. Great value for the money.
I would recommend this to a friend - Pros mentioned:Picture quality
Good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a trade in for a better tv i had previously. This TV is very good. I'm grateful for it. The only knock is that it doesn't support voice. I have nothing negative to say about this unit. The picture quality is good too!
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome price point
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality and great sound, perfect size for a bedroom yv
I would recommend this to a friend - Cons mentioned:Remote control
volume control
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only negative about my new TV is the remote control - its too small. I'm 86 years old and the controls are too small for me to operate - especially the volume control. The TV itself is fine.
I would recommend this to a friend - Pros mentioned:Picture quality
High Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an excellent TV with a beautiful picture. Samsung quality.
No, I would not recommend this to a friend