Customer Ratings & Reviews
- Model:
- UN50DU8000FXZA
- SKU:
- 10187591
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product..okay. not great and not horrible. sales folks at best buy are wonderful!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .SusanF,
We appreciate your review of Samsung’s DU8000F TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Sorry I bought open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this open box TV. What a disappointment. The box arrived in pieces. The only items in the box were the TV screen and the remote. There was no power cable, no legs for the TV, no instructions or paperwork. I took the TV back to Best Buy and they asked me if the screen turned on. I said I had no idea since I was not provided a power cable. I was told that they had to make sure the TV would power on before I could return it. I will never again buy open box items from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Blueteeth,
Thank you for sharing your experience purchasing an open-box item from Best Buy. I recommend reaching out to Best Buy Customer Service to assist you with returning your item. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Looks good, but a terrible catch
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to use the Samsung app to use Apple TV and other apps. As someone who works in this type data for a living - this is pathetic. No need to do this from Samsung - it’s just walling content so they can get you signed up and then they can sell your info. Gross - my last Samsung purchase right here
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Person,
We appreciate your feedback on the DU8000 TV interface. Please know you can access your apps, such as Apple TV from the TV's Home Menu. On your remote, press the Home button and it will take you to the main menu which hosts your apps.
If you’d like more help with settings or if you have any questions, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Terrible Customer Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service, failed to deliver twice, cancelled my order and bought another TV from Amazon that was delivered as promised.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesV,
Thank you for choosing Samsung and for sharing your feedback with us. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Ads much?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonder why all the positive reviews are 'incentivized'??? Not a bad tv. Unless you don't like to be forced ads on streaming services, including the ones that you pay extra for so as not to have to deal with ads. Can't avoid forced ads on samsung. To be avoided!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CJTV,
Thank you for your purchase and for your feedback on the DU8000 interface. Please know your feedback will be shared with our internal teams. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Crap experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product delivered with no books no power cord no remote just a screen and stands,supposedly open box in excellent cond. B/S
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoeW,
Thank you for letting us know about your open-box purchase experience through Best Buy. Please reach out to the store to resolve any issues or missing products. If purchased new in-box, please reach out to Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Flimsy remote
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is good, remote is flimsy. 1 star for Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Eddy,
Thank you for your feedback on the DU8000 TV remote. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else!
Please know you can also connect your Android or Apple phone to your TV via the SmartThings app.
To learn how to use your Samsung Remote, go to Home> (left directional button) Settings> Support> Remote Control Guide.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Amazing TV!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been thoroughly impressed with the Samsung Crystal HD. The picture quality is outstanding, with vibrant colors and sharp details that make everything from movies to games look amazing. The sleek design fits perfectly in any room, and the build quality feels solid and reliable. Setting it up was a breeze, and it works seamlessly with all my devices. Overall, it’s a fantastic investment for anyone looking to upgrade their home entertainment setup
I would recommend this to a friendAwesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture excellent tv. I can’t think of a better way to enjoy a night of tv than with the new a Samsung Tizen class 8000 !
I would recommend this to a friendSamsung 50"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture! Perfect size for our space. Easy set-up.
I would recommend this to a friendMr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is working fine. Delivered on time. No complaints.
I would recommend this to a friendSamsung 50” UHd Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great TV. picture is bright and very colorful. i love this tv.
I would recommend this to a friendDelivery to the farm
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good, delivery went awesome very friendly guys. My dogs fell in love with them, they were kind to them and I appreciate that..it was funny they did not know what a peacock was and they were scared of them and they are a harmless bird are scared of you. Thank you so much.
I would recommend this to a friend50 Inch Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m definitely pleased with my new Samsung 50 inch tv
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV! Bought online, picked up at the store - everything was great!
I would recommend this to a friendTerrible sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on the DU8000 is terrible. I have it up to 35 and still can barely hear it. The Game Show Network has no sound. I did all the troubleshooting I could find on the internet for sound and it didn’t change a thing. My old tv was 1000 times better on sound than this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Texieannie,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you are not hearing any sound, please try the following:
1)Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
2) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor