Customer Ratings & Reviews
- Model:
- QN50Q60DAFXZA
- SKU:
- 10517820
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 50” Class Q60D Series QLED 4K Smart Tizen TV (2024) for its amazing picture quality, ease of use, and fast setup. Many appreciate its bargain price, great features, nice design, wonderful color, and light weight. However, some customers have reported issues with missing remote controls, while others have noted screen glare in certain lighting conditions.
This summary was generated by AI based on customer reviews.
Avoid if you like black and forced content
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I have ever owned and I am on the BestBuy site now trying to see if I can return it. Issue 1) Samsung content. I want a TV for two things, Netflix and a personal media server. What I don't want is all of Samsung's forced content that can't be removed. When I install Plex, it's shoved all the way down past all the "recommended" and "suggested" garbage they force you to see. 2) the back light on this TV is horrible. Any dark scenes and it's back light blob blowout that completely takes away from any actual picture. If I can't return this TV, it will be thrown away, it is that bad. Other notes, sound on this is very bad, but I expected that and don't care about it but someone else might.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RyanC,
We appreciate your thoughts on the picture quality of Samsung’s Q60D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
This TV is awful!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this TV. It worked great for a month and then stopped working entirely other than through our Amazon Firestick. We have tried every fix available on the internet and even tried contacting support. After no one at Samsung could help us, we finally have given up and are just watching things through the Firestick. Annoying, but at least it works. Save yourself the trouble and DO NOT buy a Samsung TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LiisaH,
We appreciate you taking the time to let us know about your experience. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a decent tv but the brightness is not good! The picture quality was ok but the brightness sucked
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sharon,
Thank you for sharing your thoughts on the picture quality of your Q60D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
QLED TV Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has not been a frustrating experience for us. We have had to buy an additional remote control to attempt an having access to the channels we usually watched. We have not been able to get anyone on the phone to explain how to operate this TV. How absurd is that!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .RonaldC,
Thanks for sharing your thoughts on Samsung's Q60D. If there's anything we can do to improve your experience, please reach Samsung at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
- Cons mentioned:Remote control
Remote doesn’t scroll right. Unusable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fine but the remote won’t let us scroll right so it’s basically useless. It’s past the return window by a couple of weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CherylG,
I’m sorry to hear your SolarCell Remote is not working as expected. Please try these steps which may help resolve this:
1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote.
2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected
If you’re still experiencing issues with the remote, please also try the following:
- Unplug the TV for 30 seconds, and plug it back in.
- Try moving closer to the TV and re-pairing.
- Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery
- Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now
I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not too good, sound is okay as far for brightness it's really bright
No, I would not recommend this to a friendBrand response from Samsung
Posted .Awesome,
We appreciate your thoughts on the picture quality of Samsung’s Q60D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Bad TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV. So complicated I cann't figure out how to get it to do any thing I want it too. Samsung's fault, not Best Buys. Ridiculous remote.
No, I would not recommend this to a friendBrand response from Samsung
Posted .hmv92350,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the Q60D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q60D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Worthless TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally worthless TV . This model Class Q60D QLED 4K is really expensive and completly wothless. This TV keeps shutting off. right in the middle of a movie. We have to restart netflix or hulu or whatever and start over. WE HATE this TV do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .CarrieM,
It’s unfortunate to hear your Q60D TV is turning off by itself. Please try a few troubleshooting steps that may help solve the issue:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Check for firmware updates by going to: Home > Menu > Settings > Support > Software Update.
Please also make sure you've disable your TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Menu > Settings > All Settings > General & Privacy > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > Auto Power Off
- Menu > Settings > All Settings > General & Privacy > System Manager > Time > Off Timer
If the TV continues to turn off by itself, please call Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Regretting my purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instruction on how ti setup. Don't know if i need a sound bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MartinM,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q60D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Don’t Bother
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just set-up this TV in 50 inch and and will return. Its not worth $700. The color is faded and runs warm. The text for the csble guide and subtitles is fuzzy. There seems to be lag in the picture. The remote is so small (and I have petite hands).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sophie,
Thank you for sharing your thoughts on the picture quality of your Q60D TV. To ensure you’ve got the latest performance and image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
another Best Buy failure of service to a customer!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think we might like the Samsung 50" Tv if we could ever get it installed properly which we paid $250.00 for!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I had to return it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't receive the product as advertised and had to return it after interacting with an inefficient customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Federico,
Please know you are leaving a review and 1-star rating for the 50" Q60D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to Best Buy.
Should you have questions on Samsung TVs, we're here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Richard's folly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor demo on how to make the unit work! Still can't view all channels!
No, I would not recommend this to a friendBrand response from Samsung
Posted .RichardB,
We appreciate your review of Samsung’s Q60D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Ease of use, Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A Great TV. picture quality is superb! Very user friendly..
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung QLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the TV for a month and I am very satisfied with the picture quality. I also have the TV hooked up to a surround system and I am happy with the sound, as well.
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous picture quality and loving the sound quality too. First really big screen tv I have ever had and it is wonderful
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed.....................................................................................................................................
I would recommend this to a friend - Cons mentioned:Remote control
Good TV, remote, not so much
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far i'm enjoying the tv. Don't like the remote. It's touch so I bought a regular Samsung remote off Amazon. Much easier to function.
I would recommend this to a friend - Pros mentioned:Picture quality
Nice QLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Nice picture on this TV. Lot of nice features.
I would recommend this to a friend - Pros mentioned:Price
Good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice inexpensive television. It works for us.
I would recommend this to a friend