Customer Ratings & Reviews
- Model:
- QN50Q60DAFXZA
- SKU:
- 11010860
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Don’t Bother
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just set-up this TV in 50 inch and and will return. Its not worth $700. The color is faded and runs warm. The text for the csble guide and subtitles is fuzzy. There seems to be lag in the picture. The remote is so small (and I have petite hands).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sophie,
Thank you for sharing your thoughts on the picture quality of your Q60D TV. To ensure you’ve got the latest performance and image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
another Best Buy failure of service to a customer!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think we might like the Samsung 50" Tv if we could ever get it installed properly which we paid $250.00 for!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I had to return it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't receive the product as advertised and had to return it after interacting with an inefficient customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Federico,
Please know you are leaving a review and 1-star rating for the 50" Q60D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to Best Buy.
Should you have questions on Samsung TVs, we're here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Richard's folly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor demo on how to make the unit work! Still can't view all channels!
No, I would not recommend this to a friendBrand response from Samsung
Posted .RichardB,
We appreciate your review of Samsung’s Q60D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung QLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the TV for a month and I am very satisfied with the picture quality. I also have the TV hooked up to a surround system and I am happy with the sound, as well.
I would recommend this to a friendTv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous picture quality and loving the sound quality too. First really big screen tv I have ever had and it is wonderful
I would recommend this to a friendSamsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed.....................................................................................................................................
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A Great TV. picture quality is superb! Very user friendly..
I would recommend this to a friendGood TV, remote, not so much
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far i'm enjoying the tv. Don't like the remote. It's touch so I bought a regular Samsung remote off Amazon. Much easier to function.
I would recommend this to a friendNice QLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Nice picture on this TV. Lot of nice features.
I would recommend this to a friendGood TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice inexpensive television. It works for us.
I would recommend this to a friendTv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent now i need sound bar can watch all online
I would recommend this to a friendMoney talks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent given the awesome pricing during Memorial Day Sale
I would recommend this to a friendSamsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. I would definitely recommend to anyone looking to replace a tv
I would recommend this to a friendMichaelF
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to order and delivery time frame was great!!!!
I would recommend this to a friendGOOD BYE SAMSUNG PRODUCTS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned Samsung TVs for many years…….NEVER AGAIN! We recently purchased a new TV for our vacation rental, it is the WORST we’ve had in years. When you try to “set up” the voice activation on the remote, Samsung asks for WAY TOO MUCH info about YOUR private life….what the ????for a voice activation control, we don’t think so. Also, their volume control is awful, even after we adjusted it in settings. We went out and replaced it with a Roku, to our surprise it’s MUCH MUCH BETTER. Clearer picture, better volume AND MUCH MORE USER FRIENDLY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MRSG,
It’s unfortunate to hear of the issues that have caused you to return your Q60D TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Stay Away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Software is garbage. Constantly have to uninstall and reinstall apps. Many of the tv functions freeze whether it be the crappy remote or the bad software. I paid the extra $$$ for a piece of garbage!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hoopsnakes1,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Q60D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Missing parts!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They can't count. I bought an open box "excellent" TV from the North Olmsted store, and it was MISSING ONE LEG. Now I have to go all the way back out there for a missing part! They better make this right.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GregT,
We appreciate your feedback regarding parts missing from your Q60D TV. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist