Customer Ratings & Reviews
- Model:
- QN50Q60TAFXZA
- SKU:
- 6401758
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.2 out of 5 stars
Customers are saying
Customers frequently mention the 50" Class Q60T Series QLED 4K UHD Smart Tizen TV's great picture quality, easy setup, and reasonable price. However, there are concerns about its durability, with reports of the TV stopping working or developing screen defects within a few years of purchase.
This summary was generated by AI based on customer reviews.
horizontal black lines
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only two years old and horizontal black lines are appearing. was a really good tv until lately. of course, out of warranty
No, I would not recommend this to a friendLines in picture
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought the tv in Dec. 2020 and it has lines going through different parts of the tv as the board is already going bad.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Samsung Fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This a Protection Agreement replacement for the same make and model that was 3 years old and the board went bad. The picture quality and ease of use is excellent.
I would recommend this to a friend Broken and missing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had a chip in the screen and the instructions and remote were all missing. Had waiting to install until patio work completed. High disappointment now.
No, I would not recommend this to a friendLeds broke first night
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the TV because it also wasn't Google enabled, add was misleading. So between the LED's that broke and the interface, returned and purchased a Sony TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disey410,
I am very sorry to hear that the Q60T TV did not work out for you.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can contact our Customer Support via any of these options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
We hope to regain you as a customer in the future.
-Samsung Ambassador
2 years and died
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after exactly 2 years.Still cant believe that it worked so ahort.
No, I would not recommend this to a friendOnline Chat is not well staffed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can never get through to online Chat to have someone solve my missing points problem. The robot can't do it, so it has to be a person.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BillW,
I apologize for the disappointing experience with our Live Chat service.
Here are other options that we can provide assistance:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM – 9PM EST (Mon-Fri)
2) Facebook Messenger: https://www.facebook.com/samsungsupport
3) Twitter: https://twitter.com/SamsungSupport
4) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
-Samsung Ambassador
TV went dead
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV-went dark after 18 month. Tried everything to reset etc. Needs to be replaced.
No, I would not recommend this to a friendVery marginal Guest experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.two phone calls to the BB call center were not returned... one e-mail to the local BB store was not returned.
No, I would not recommend this to a friendtv needed repair in less than a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not only am I without a tv , but I find out you wont service it, I have to wait 9 days for a service tech from samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .notimpressed,
I am very sorry to hear that your Q60T TV needed repair and that you are still waiting for a service technician.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Should you wish to check the status of your repair or need any further assistance, please do try reaching out to us again with the Service/Call-In Ticket # we issued you during your initial contact with Samsung Service.
You can contact us via any of these options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
- Pros mentioned:Ease of use, Picture quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for its price easy to use Reliable and good picture
I would recommend this to a friend Stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV stopped working (not powering up) just after one year.
No, I would not recommend this to a friendNot a good option for Always on Display
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horizontal lines on screen in less than 1 year of use
No, I would not recommend this to a friendsound poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound very poor Volume can be heard poor sound quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dave,
I am very sorry to see that you are not completely happy with the sound quality of your TV.
The Q60T features integrated 20W, 2CH Dolby speakers and supports Dolby Digital Plus to optimize your entertainment experience with enhanced sound richness and clarity.
Select from several Sound Modes and advanced settings to meet your personal preferences.
You can also customize the sound with Expert Settings.
Press the Home button on your remote, and then navigate to Settings. Select Sound, and then select Expert Settings.
Instructions for configuring these modes and settings are found in the e-manual(page 97-100):
https://downloadcenter.samsung.com/content/UM/202005/20200514163050639/NIKATSCT-3.0.3_EM_NIKE_USA_ENG_200413.0.pdf
For assistance with these features or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you soon
-Samsung Ambassador
- Pros mentioned:Ease of use
Samsung 50" Q60T
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv a little under 3 years ago. I haven't had a single issue with it since I've bought it. It's super simple to use, and still has fantastic resolution. The internal speakers the tv comes with work great as well. No need to 'blast' the volume anymore. Everything needed is all at your fingertips, with just a press of a button. Best item I've purchased yet!
I would recommend this to a friend Not what we bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We didn't buy this TV we bought a Sony. Get your stuff together!!
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Buy Something Else - Save Your Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GOOD The picture quality is great. Easy to see in bright rooms with a lot of sunlight and excellent in the dark. It is thin, relatively minimal, and looks great in just about any space. ANNOYING The menu navigation is atrocious and laggy. The native Samsung TV app (with live tv and such, similar to PlutoTV) will sometimes suddenly just activate on its own with no warning. The internet connectivity - through both ethernet and wifi - can be spotty, even on the highest-end fiber connection in our city. BAD Screen suddenly went black a little under four years in and then the power started cycling on and off uncontrollably. After too many hours of research, I think it is a malfunction of a sector on the ribbon cable for the LCD panel. I tried all I can do to fix it, but no luck, especially since Samsung does not replace screens. The site indicates a lifespan of 5-10 years, but this one couldn't even make it 4 years. According to some other users online with similar issues, this appears to be common which is deeply unfortunate. In short, save your money. Buy a $200-$300 4k tv (non-Samsung). I would rather cycle through that cost every few years than spend another $600 on a paperweight that quit working in its infancy.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well but started having issues after normal use 3 years later. Not the most reliable
No, I would not recommend this to a friend - Pros mentioned:Picture quality
It’s good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.quality in the images, very good product and its system to turn off the maximum
I would recommend this to a friend - Pros mentioned:Picture quality
Qled, the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's very clear, and great for our trailer. After 2 years, we still enjoy watching Netflix, youtube and Apple TV on this television.
I would recommend this to a friend