Customer Ratings & Reviews
- Model:
- QN50Q60TAFXZA
- SKU:
- 6401758
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.2 out of 5 stars
Customers are saying
Customers frequently mention the 50" Class Q60T Series QLED 4K UHD Smart Tizen TV's great picture quality, easy setup, and reasonable price. However, there are concerns about its durability, with reports of the TV stopping working or developing screen defects within a few years of purchase.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Color
Dark
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On this Q60 the resolution and color are great. But the contrast is bad! Every indoor scene is way too dark and a character's features are indistinguishable. No low-light contrast at all. Evidently we need to pay $200 more for the Q70 if we want contrast. Very disappointed, and product was returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robocop,
Thank you for your review of this Samsung Q60T QLED Smart TV. I am sorry that it did not work out for you.
Your overall customer experience feedback is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. I bought the tv almost a year ago and I have had no issues.
I would recommend this to a friendNot happy doesn’t turn on any more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 4 years that I buy this and now one day just didn’t work anymore does not worth the price
No, I would not recommend this to a friendOnly lasted 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV stopped working after 3 years. Samsung repair suggested we purchased a new TV, because the repair would end up costing us more.
No, I would not recommend this to a friendgood while it lasted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.screen died after in less than 3 years. started seeing some horizontal bars that were all dead pixels and getting more over time. then it died completely.
No, I would not recommend this to a friendvery dissapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV completely died after 10 months, I am an older person and only have xfinity hooked up . So there was no reason for this to happen other than it was not made good.
No, I would not recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv two years ago and I have been struggling like never before. The tv will go black out and will turned off and on by it self.
No, I would not recommend this to a friendDied in 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 years of use - the TV died. I expected more from Samsung TV.
No, I would not recommend this to a friendPoor durability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The black light broke after about 3 years. Very disappointed with this brand
No, I would not recommend this to a friendTv wont turns on and off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv wont work after 2 yrs of use. It takes like 20 minutes to turn on. It Glitchies.
No, I would not recommend this to a friendDo not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years TV does not turn on and is very slow.
No, I would not recommend this to a friendIssues from Day 1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had issues with this tv since day 1. It often flickers when dealing with a lot dark and light content simultaneously. In addition, it struggles with scrolling text, exhibiting even more intense flickering. These flickering issues are even worse when dealing with 4k. Also, this tv is terrible when viewing at an angle. However, the final nail in the coffin is a recent issue with lines across the screen when displaying uniform content, such as menus or dark scenes from a movie (noticeable lines 6 inches from the top and 6 inches from the bottom, with others faintly in-between, dead pixels?). I called Samsung and they are sending out a technician. I was not given the option to return or exchange the tv. I'm disappointed. I hope it's just a "lemon" and that I can get it fixed or replaced soon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .mm0622:
I am very sorry that you are experiencing issues with your Q60T TV and are currently waiting for a service appointment. While you are waiting, you may want to try the following:
1) Check the antenna and input cable connections
2) Check the antenna and HDMI cable connections
3) If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines
4) Try changing channels using the remote control. Is the issue the same on all channels?
5) Press the Home button (looks like a house), select Source, choose another input source. Is the issue the same on all sources?
6) If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
7) If the problem disappears during the test, check your TV signal
(Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
I hope this helps. Should you need further assistance even after your service appointment, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Buyers Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are buying this tv and you think that you are good at least for a year with 1 year warranty, don’t buy it. We bought this tv last August and before the end of one year warranty, horizontal and vertical lines appeared in late May. I contacted Samsung, the representative I talked on the phone asked for the pictures of problem and decided that it was physical damage. Btw There is even no scratch on tv. But I requested technical inspection of it. He opened a ticket and told me that someone will contact me and come and check tv. Nobody contacted. After that I called twice to follow up and they told me someone’d contact but nothing happened. I think they are waiting for our one year warranty to end.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Stopped Working Less than 2 Years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV started out great but after less than 2 years the TV stopped working. It will not start up. It needs to be replaced.
No, I would not recommend this to a friend