Customer Ratings & Reviews
- Model:
- QN50Q7FAAFXZA
- SKU:
- 10187693
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Great Buy -- Horrible Customer Service!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person in the store was wonderful -- I love what I purchased! However, when it comes to customer service regarding delivery, I would never, ever purchase anything from you again. There was a mix up in the appointment with the Geek Squad and I have never been spoken to so rudely in my 80 years on this planet!!!!!!!!
I would recommend this to a friendBrand response from Samsung
Posted .JillF,
It appears your 3-star review for the Samsung Q7F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but there is no audio connection on the tv. I’ve looked everywhere including the booklet that came with it. Don’t waste your money
No, I would not recommend this to a friendBrand response from Samsung
Posted .diane,
Thank you for sharing your thoughts on the available inputs for the Q7F. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.
For future purchases, we recommend double-checking the product specs on Best Buy’s site to ensure the model you choose has the ports you need. You’ll find the full list under the “Specifications” tab (just beneath the Highlights section): https://www.bestbuy.com/site/samsung-50-class-q7f-series-qled-4k-uhd-samsungvision-ai-smart-tizen-tv-2025/6619441.p?skuId=6619441
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Samsun TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is awsome and it was great for the price I paid.
I would recommend this to a friendNew TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV. Meets what we need. Took a bit to set it up.
I would recommend this to a friendNew TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up, but once done the TV is fine.
I would recommend this to a friendQuality at an affordable price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes quality products as this one works as advertised. Easy setup and great picture quality.
I would recommend this to a friendthe product was good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item purchased was a television. The product is really good and I use the television to have my kids play Sony Plation 4 World Cup soccer with it.
I would recommend this to a friendNew smart tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase was easy and delivery was on time. I always get my electronics at Best Buy.
I would recommend this to a friendEasy purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and sales help in figuring out the TV I needed. Glad I got a Samsung.
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery service and TV is great! I will recommend Best Buy.
I would recommend this to a friendExchanged for outdoor tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not a bright enough picture for use on our patio. Exchanged it for an outdoor tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VictorM,
Thank you for your purchase and feedback on the brightness of the Q7F TV. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Samsung Q7F
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. No issues. Samsung - 50” Class Q7F Series QLED 4K UHD
I would recommend this to a friendClear picture
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that in movie mode it will only apply if applicable in my experience
I would recommend this to a friendGood tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv i would buy another one very noce picture sond quality pu ib on back patio
I would recommend this to a friendTv is good but remote is too small and sensitive!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is really nice and smooth. Only thing I don’t like it the remote. It’s too small and sensitive. If you just take the remote most of the time it changes something.
I would recommend this to a friendSalesman
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service Great salesman. Extremely helpful.
I would recommend this to a friendNot satisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find the Samsung hard to navigate. It’s not an easy one to do. I have problems getting local channels. I think the remote is a little confusing for me and as far as the picture goes, it’s OK.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fish,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
If your TV isn’t receiving all available channels, first check that your coaxial cable is securely connected. Then, try running Auto Program by going to: Home > left directional key > Settings > All Settings > General & Privacy > Broadcasting > Auto Program.
If the issue persists, a factory reset may help: Home > left directional key > Settings > All Settings > General & Privacy > Factory Data Reset.
Please also note:
• Broadcasting settings are only accessible when your source is set to TV.
• These settings are not available when watching TV via a cable or satellite box.
If you continue to experience issues, please don’t hesitate to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents and additional resources are also available through the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Happy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on time. Needed tech service so one was scheduled immediately by Joann in Tech Services.
I would recommend this to a friendCat in the Hat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value & quality , was very satisfied with the this product
I would recommend this to a friendGeek squad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works great it took almost 3 weeks to come set it uo.Jason and his partner were excellent.I realize it is a busy time for you but I had to work tp hard
I would recommend this to a friendBrand response from Samsung
Posted .Lance,
It appears your 2-star review for the Samsung Q7F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist