Customer Ratings & Reviews
- Model:
- QN50Q7FAAFXZA
- SKU:
- 6619441
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the 50” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)'s picture quality, ease of use, and overall performance. The setup is easy and the size is suitable for many rooms. However, some customers have expressed concerns about the remote control, connectivity options, and brightness.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Geek squad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works great it took almost 3 weeks to come set it uo.Jason and his partner were excellent.I realize it is a busy time for you but I had to work tp hard
I would recommend this to a friendBrand response from Samsung
Posted .Lance,
It appears your 2-star review for the Samsung Q7F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Amazing people at Best Buy as usual
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hector was awesome Hector and Brian are a great great team
I would recommend this to a friendSamsing TV Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Great Buy at a fair price and knowledgeable staff!!
I would recommend this to a friendgood value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good tv and value, snappy interface and integrates well with fios and fios remote too.
I would recommend this to a friendLove my TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend Best Buy, they are professional and a big helps
I would recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was cracked down the screen when we opened it. I gave 2 stars because they refunded me without problems. I appreciate that and would buy from Best Buy again as they made it easy.
I would recommend this to a friendBrand response from Samsung
Posted .JanessaL,
We're sorry to hear that your experience with the Q7F TV led to a return. Your feedback matters to us and will be shared with our product team.
If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun)or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
Good, but not not great color.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not as bright as the model in the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelG,
We appreciate your feedback on the picture quality of Samsung’s Q7F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
Best Buy abandoned the sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could review this but Best Buys delivery service and then customer service abandoned me forcing the cancellation of the sale. Their Customer concern team has never contacted me after. Bought cellular, tablet, Macbook and TV" s previously so they have changed.
I would recommend this to a friendBrand response from Samsung
Posted .PoppaLou,
Please know that you're leaving a review and 3-star rating for the Q7F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Unhappy Samsung Fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with Samsung. Very difficult to setup soundbar. Picture quality not as good as my older Samsung TV’s. Don’t waste your money buy a OLED instead. QLED just a gimmick
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobsTV,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
Decreased quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made. I had to go to the store for an exchange because the one shipped to me was damaged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ShT1,
We appreciate you sharing the issues you initially experienced with Samsung’s TV. Thank you for your patience throughout the inconvenience of arranging an exchange.
If you have any questions about your new unit or need assistance with setup or features, we’re here to help. You can reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
Nothing but problems
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 1st one was missing a part, the 2nd one had part of the screen cra ked and pushed in
No, I would not recommend this to a friendBrand response from Samsung
Posted .gsloper,
We appreciate you sharing your experience; however, we recommend contacting Best Buy directly for assistance in correcting this situation. We hope it’s resolved in a timely manner.
If you have any questions or need help with your TV once your issue is resolved, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available via the ‘Support’ link on our website.
~ Samsung Specialist
It’s o.k.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best clarity. It's quite bright with the settings to dim. Sound quality is not that great either. It’s a light tv easily to mount.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CarolineH,
We appreciate your feedback on Samsung’s Q7F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If the sound still doesn’t meet your expectations, there are a few settings you can try adjusting:
Go to: Settings > All Settings > Sound > Sound Mode
• Standard: Balanced sound without emphasis on any one range
• Optimized: Enhanced effects and spacious sound
• Amplify: Boosts mid and high tones to make dialogue clearer
You can also explore Expert Settings to fine-tune options such as Balance, Equalizer, Auto Volume, and more to match your personal preferences.
If you're considering expanding your setup, Samsung’s Q- and S-Series Soundbars (like the HW-QS700F) support Q-Symphony, a feature that synchronizes your TV and soundbar speakers for an immersive 3D audio experience.
For further help adjusting your picture and sound settings or finding the right soundbar for your space, feel free to reach Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or visit the Support link on our website for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Set up issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems getting TV set up. Was on phone with Samsung support 3 times. Probably 2 hours combined.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RonW,
We appreciate your review of Samsung’s Q7F TV. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
50” Class Q7F Series QLED 4K UHD Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for my 80 year parent. Quality of tv is not for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mental,
Thanks for taking a moment to review Samsung’s Q7F TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help at1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.
~ Samsung Specialist
The Television is alright so far, I am keeping the
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven't connect the smart TV, Spectrum wouldn't help and the Internet was down when the TV was installed I wish I would've got a 55" Television
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Broken Screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV came with the screen broken. Best Buy did not replace it because it was open after 30 days, when we need to install it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing your experience; however, we recommend contacting Best Buy directly for assistance in correcting this situation. We hope it’s resolved in a timely manner.
If you have any questions or need help with your TV once your issue is resolved, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available via the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Brightness
Backlight failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight failed in less than 90 days. Best Buy wouldn’t refund me or exchange the TV. They told me to contact Samsung. Don’t buy TVs from Best Buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Josh,
It’s unfortunate to hear about your experience with Samsung’s Q7F TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Ron
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up when I got it home. The instructions we not any good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Richkid,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Picture not that impressive for the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is no different for quality then any previous samsung models..
No, I would not recommend this to a friendBrand response from Samsung
Posted .JNice,
We appreciate your feedback on the picture quality of Samsung’s Q7F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type. First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include: • Standard – Ideal for general viewing • Dynamic – Brighter and more vibrant for well-lit spaces • Eco – Optimized for energy efficiency • Movie – Best for viewing in low light • Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more. If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link. ~ Samsung Specialist
- Cons mentioned:Brightness
poor picture controls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Limited picture controls and the picture does not get bright enough
No, I would not recommend this to a friendBrand response from Samsung
Posted .DMJ4,
We’re sorry to hear you’re not fully satisfied with the picture quality on your Samsung TV. If the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks.
Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
• Standard – Default mode for general viewing
• Dynamic – Brighter and clearer, ideal for well-lit rooms
• Movie – Best for dark room viewing
• Eco – Energy-saving mode
• Filmmaker Mode – Preserves content as intended by creators
To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference.
Lastly, please make sure your TV is running the latest firmware: Home > Home > left directional key > Settings > Support > Software Update > Update Now
We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist