Customer Ratings & Reviews
- Model:
- QN50LS03BAFXZA
- SKU:
- 6503089
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the excellent picture quality and sleek design of the 50" Class The Frame QLED 4K UHD Smart Tizen TV (2022). Many appreciate the ease of use and the flat wall mount, which contributes to its aesthetic appeal. However, some users mention challenges with the remote control's functionality and the TV's software. A few customers also find the price point to be relatively high.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it Great picture Great sound !!!!!!!!!!!!!!
I would recommend this to a friend - Pros mentioned:Design
Frame TV Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV put the finishing touch on our renovated kitchen.
I would recommend this to a friend Looks promising but tv cracked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't give an accurate review as the TV was cracked upon arrival.
I would recommend this to a friendBrand response from Samsung
Posted .nearlywright,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Does NOT display iPhone photos easily
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung's and Best Buy's ads for "The Frame" make it sound like one can easily show on a 50" tv called personal photos from one's iPhone. Simply not true. Best Buy brought this out, hung it on the wall, and left. If you want to use it as a regularlv, there are much less expensive options. And if you want to use it to display photos, it is VERY DIFFICULT to get photos on it, and they then are NOT sized appropriately, such that it is unusable. I had to have Best Buy come back and take it way and issue a 100% refund. total waste of time and effort and money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CliffordS,
It’s unfortunate to hear of the issues that have caused you to return your Frame TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Seriously disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote didn’t come with a charger and no one told me to purchase one additionally the remote will Not charge and the solar is a joke doesn’t charge. Went into Best Buy to get help with no luck. Everyone was busy playing on their phones. Called and placed on hold for 20 min then transferred 2 to only have the call dropped saying due to technical difficulty they couldn’t answer my call. 1800.00 purchase that’s unacceptable
No, I would not recommend this to a friendBrand response from Samsung
Posted .MaryT,
I'm sorry to hear of the confusion regarding what's included with The Frame TV. Although a charging cable isn't included for the Solar Cell remote, please know the remote can easily be charged by sunlight from a window, ambient light from light bulbs, or from your 2.4Ghz band on your Wi-Fi router.
To address the remote issues you've mentioned, please first reset your remote by pressing and holding Return and Enter (the center of the navigation pad) for more than 10 seconds. After resetting, you'll need to pair the remote to the TV again. To pair, stand within 1 foot of your TV, and press the Return and Play/Pause buttons simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.
If the remote is still not charging:
1. Unplug the TV for 30 seconds, and plug it back in.
2. Try moving closer to the TV and re-pairing.
3. Check to see if your remote is charged. You can check remaining battery by going to: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery.
4. Check for available firmware updates on your TV. Go to: Home > Menu > Settings > Support > Software Update > Update Now
If the issue persists, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the concept, the rubber function is a little finicky. If you have this setup for a slideshow the transition time needs to be longer than the sleep time otherwise the TV will never go dark when no movement or activity is noticed.
I would recommend this to a friendSo worth getting it professionally installed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 Geek Squad technicians were prompt, knowledgable and courteous. I was impressed with the speed and efficiency with which they both worked.
I would recommend this to a friendFrame TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Frame TV is great, the Samsung app for control is not very good or well thought out. i really sucks. and just today, it deleted my 300 picture gallery folder I spend weeks building.
I would recommend this to a friendBrand response from Samsung
Posted .Hi,
We appreciate your feedback regarding the issues you are experiencing with your SmartThings app on your Frame TV. You might want to try the following steps to improve your app experience:
1) Please make sure both devices are connected to the same local network. The phone and TV must be connected to the same network as your router to be discovered by the app.
2) Refresh the device using the SmartThings app. From the Devices tab, swipe down to refresh the device list.
3) Delete and re-add the device on the SmartThings app.
4) Also, please make sure both your TV and SmartThings app are running the latest updates.
I hope this helps. For further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
All gimmick, TERRIBLE television
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I've ever owned. The 10 year old Vizio I replaced had FAR better picture quality. The picture "auto" settings cannot be turned off, no matter how many times I shut them off, or how many YouTubes I watch. The TV sets itself to being so dim, it's fully unwatchable. DO NOT BUY!!! You're buying the stupid "changing art" gimmick, not a good TV. This thing is awful. I work in TV -- people keep coming over and laughing at it. Stay away!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JessK,
Thank you for sharing your thoughts on the picture quality of your Frame TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the image is still too dim, please try disabling some of the TV's energy efficiency functions, as these will automatically adjust your picture and may cause your screen to appear brighter or darker than preferred. Go to: Home > Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > turn off Brightness Optimization, Brightness Reduction, and Motion Lighting
You may also want to try adjusting image settings to improve your picture. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also customize the brightness level of your screen between 0 – 50 to your preference. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Bad remote
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the house but literally has no abolty to jump between channels. You cannot go fro CNN TO ESPN or from a baseball game to a basketball game with one touch. Totally stupid by samsung to not be able to jump back and foeth. SONY makes it so easy, what was Samsung thinking? You have to scroll channel to channel.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Beware of open box
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box excellent and it came without a remote or mounting pieces. Definitely won’t be buying open boxed items that are shipped again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristianK,
We appreciate your feedback regarding parts missing from your Frame TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions on the usage or setup of your TV once your issue is resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Great TV easy to mount - art media NOT included
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv. Still cannot get the frame cover. They’re still out of stock. Also, unless you are using your own media, you’ll have to spend $10/mo to get the Samsung service to have art work
I would recommend this to a friend10/10 would buy again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. The service was excellent and we were well taken cared of and weren’t pressured to make the purchase.
I would recommend this to a friendWall mount hardware is cheap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is beautiful but the wall-mounting hardware is horrible. The screws stripped out. The wall anchors are lousey. I hope it doesnt fall off the wall.
No, I would not recommend this to a friendBrand response from Samsung
Posted .James,
Thank you for sharing your thoughts on the wall mounting hardware that was included with your Frame TV. Your feedback is appreciated and will be shared with our design teams!
If there is anything we can do to further improve your experience, please let us know by calling Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Perfect for my needs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was super easy, and it looks absolutely amazing in my space. This TV may not be everyone's cup of tea, but it suits my needs perfectly.
I would recommend this to a friendDid not come with wall mount
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds like this tv is supposed to come with a wall mount. Mine did not and best buy refused to do anything about it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nate,
We appreciate your feedback regarding parts missing from your Frame TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV or Art? Both!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Frame TV looks fantastic mounted on our gallery wall. It blends right in with the photos, and we love changing the artwork on the screen.
I would recommend this to a friendDefinitely got a dud of a unit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV I received had a humming noise coming from the unit, the sound would stop and start for no reason, the smart hub wouldn't update therefore no streaming or viewing apps could be downloaded, and at times the TV would turn off and on by itself. Definitely not the quality I was expecting from a Samsung TV, especially this highly anticipated style of tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelG,
We appreciate you sharing your experience with The Frame TV. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Perfect for a historic home!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally a solution to having a tv in a historic home. Love the art…. Unfortunate that the best art requires a subscription.
I would recommend this to a friendMissing Parts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV did not come with all parts necessary to install on the wall - have 2 left brackets and no right bracket, as of 1/5 it has been 2 weeks , Samsung tells me I will have the correct part by the end of the month. Big run around from Samsung to each department.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkS,
We appreciate you sharing the details of your wall mount issue and for your patience while waiting for your replacement bracket to arrive. Should you need further assistance after you've received it, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist