Customer Ratings & Reviews
- Model:
- UN50U7900FFXZA
- SKU:
- 10362571
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter is enjoying it her TV went up good replacement for her
I would recommend this to a friendBrand response from Samsung
Posted .Hi GusC,
We appreciate your feedback on the U7900 TV. If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constant green screens on content, but not commercials. Makes no sense. Sound drop out. Have to hard reset it everyday. It’s pretty well know that these lower entry level tvs have cheap electrical boards that fail. Hoping to get a refund or exchange. It was fine for the most part for 2-3 weeks. Now at week 7 and it’s everyday.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DonaldL,
To best assist you, please give us a call at 1-800-SAMSUNG (8AM – 12AM EST daily) or LiveChat with an agent through the ‘Support’ section on our website.
~ Samsung Advisor
Awful service and no product to review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to review this but you cancelled the delivery and I never got my item. I got a text it was to be delivered, got one it had been loaded on the truck. Got one to lock up dogs and make sure the area was well lit. Then after 30 minutes I got a text that the delivery was cancelled. I called and the phone person could give me no information and offered a refund within 7-10 days. Awful service with no follow up except to review an item I never got. I’m sure I’ll get a quick response to this. Done with you guys and that’s from a guy that has shopped there 20+ years
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GregoryD,
We're very sorry to hear about your TV delivery experience at Best Buy. You may want to reach out to them directly for more assistance. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Still haven't received it after 3 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv online on black friday, it is now December 19 and I have yet to receive it evem though I have been charged. It says the shipping label has been created so I can't cancel the order. I went into Best Buy and talked to the service deak. They called the distribution center and someone called me back about 3 hours later to confirm my shippimg address. That was a week ago, and still nothing!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichelleS,
We’re sorry you haven’t received your TV yet. Please reach out directly to Best Buy for help regarding delivery or order status. We hope your issue is resolved promptly.
If you need any help with setup or features once your TV arrives, feel free to contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or use LiveChat via the ‘Support’ link on our website.
~Samsung Advisor
What tv?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was never delivered after payment. No reason given. I got a refund however, but no customer service. Won't buy online from them again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bose,
We're sorry to hear about your experience. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Broken on delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a TV and did not open it until after 15 days as that was when it was being installed. When opened the screen was broken and Best Buy would not allow a return. Referred me to Samsung customer support to access the warranty. Samsung would not repair as claimed it was outside of warranty. I paid $140 for the tv and neither the store or manufacturer would allow a return and replace. Poor service and horrible experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChrisF,
We appreciate you sharing your concerns. Please note that if your delivery or installation was signed for and damage or a defect is discovered afterward, it must be reported within 5 days of delivery (or within 2 days of installation if purchased on Samsung.com) - whichever is later - to remain eligible for return under our policy. For Samsung.com or Shop Samsung App purchases, the return window begins once delivery and/or installation is complete. Devices with defects may still be eligible under the Standard Limited Warranty.
You can read more about our return policy here: https://order-help.us.samsung.com/articles/returns-refunds/what-is-samsungs-return-policy/669e3173cd7d5a05a5318406
Our Product Support team is available to assist with troubleshooting, repair, and warranty options. You can reach them here: https://www.samsung.com/us/support/contact/
If you have any further questions, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support is also available through the ‘Support’ link on our website.
~Samsung Advisor
Good screen but slow tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow tv. Seems like outdated processor. Google stick or apple tv needed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VikasD,
We appreciate your feedback regarding response time. For optimal performance, please ensure your U7900 TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~Samsung Advisor
Missing Items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new TV did not come with power cord or a remote. Unfortunately, we did not open the box until after the return date had expired as we were trying to put a bedroom together.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mikster,
Thank you for your feedback. Please give us a call so we can better support you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Advisor
Not happy at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't even want to give it one star because I picked out the TV inside the store and washed in DC they decided to send me a city all the way from Waldorf that was cracked and also had to wait an additional 24 hours
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarquiciaJ,
Thank you for sharing your purchase experience with us. If there's anything we can do to assist you, please do not hesitate to reach out to Samsung Customer Support. Call us at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.
~Samsung Advisor
Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV came broken, so hard to do this review accurately. I called corporate and they said I ether. Take the TV back to BB or UPS. I just had surgery that’s why I needed the delivery. I cannot drive for 2 months. She said I needed to ask a family member to return. WHAT !!!??.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BeckyG,
We're very sorry to hear that you received a damaged TV and are having issues with the return process. We hope you are able to work with Best Buy toward a solution.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated set up, flash drive file would not mount. Colors were washed out compared to source video file.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VideoMakr,
Thank you for your feedback on the Samsung U7900 TV. If the picture appears unclear, dull, or lacks definition, there are several settings you can adjust to improve clarity and overall image quality. Go to: Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings: While originally intended for motion handling, these can also impact overall clarity
• Off: Disables motion enhancements
• Auto: Automatically adjusts based on content
• Custom: Lets you fine-tune:
o Judder Reduction – Helps smooth out uneven motion
o LED Clear Motion – Boosts sharpness in fast-moving content
o Noise Reduction – Reduces distortion and enhances detail in lower-resolution sources
Core Picture Settings
• Brightness – Controls overall screen brightness
• Contrast – Enhances the difference between bright and dark areas
• Sharpness – Adjusts edge definition; closer to 20 increases detail
• Color – Enhances depth and intensity of colors
And don’t forget to check for the latest firmware, which may improve performance: Settings > Support > Software Update > Update Now
These adjustments can make a noticeable difference in overall clarity. If you need further help tailoring the settings to your preferences or environment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~Samsung Advisor
NEVER BUY SAMSUNG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv stopped working 3 weeks after purchase. It was outside the return window so we had to deal with Samsung directly. They said the damage wasnt covered by warranty. This was turned on only twice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StephenO,
We appreciate you sharing your concerns. Please note that if your delivery or installation was signed for and damage or a defect is discovered afterward, it must be reported within 5 days of delivery (or within 2 days of installation if purchased on Samsung.com) - whichever is later - to remain eligible for return under our policy. For Samsung.com or Shop Samsung App purchases, the return window begins once delivery and/or installation is complete. Devices with defects may still be eligible under the Standard Limited Warranty.
You can read more about our return policy here: https://order-help.us.samsung.com/articles/returns-refunds/what-is-samsungs-return-policy/669e3173cd7d5a05a5318406
Our Product Support team is available to assist with troubleshooting, repair, and warranty options. You can reach them here: https://www.samsung.com/us/support/contact/
If you have any further questions, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support is also available through the ‘Support’ link on our website.
~Samsung Advisor
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received with cracked screen. Obviously not a good experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoellenR,
We're very sorry to hear that you received a damaged TV. Please reach out to Best Buy to assist you with an exchange. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
purchased a lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this tv the picture on this tv was bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnnH,
We're sorry to hear that you were not satisfied with your purchase. Please know we are always happy to assist you with troubleshooting and adjusting your TV. If you choose to try another Samsung TV down the road, we’re ready to help with setup and support every step of the way. Call 1-800-SAMSUNG (8AM – 12AM EST, 7 days), or visit our website and click ‘Support’ to connect with a LiveChat agent.
~ Samsung Advisor
Never receive the 50 inch tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My order says it was delivered but i never receive it
No, I would not recommend this to a friendBrand response from Samsung
Posted .JaniceA,
We’re sorry to hear you haven’t received your TV yet. For delivery-related concerns, we recommend following up directly with Best Buy for assistance. We hope the issue is resolved quickly.
Once you receive your TV, if you have any questions about setup or usage, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available via the ‘Support’ link on our website.
~ Samsung Specialist
This TV is Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We received this TV free as an added bonus to a larger TV purchase we made. I wasn't expecting much, since it was a free add-on bonus but dang, this TV is awesome too! Put it in our kids play room for them to watch a little here and there and it is serving it's purpose and the picture and sound quality is great for our kids.
I would recommend this to a friendOverall, great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gets a little glitchy and laggy when using a streaming app, but overall this TV works well and the image quality is great. There are a lot of useful features and smart integration definitely makes life easier.
I would recommend this to a friendGood TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for a good price, the display is very clear and it’s not incredibly heavy given its size.
I would recommend this to a friendSuper Bowl TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great television for my backyard patio! Watching the Super Bowl outside. Love it
I would recommend this to a friend50 inch TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the 50 inch size, from my 42 inch better viewing
I would recommend this to a friend