Customer Ratings & Reviews
- Model:
- UN50U7900FFXZA
- SKU:
- 6632320
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the excellent picture quality of the 50" Class U7900 Series UHD 4K Smart Tizen TV (2025), along with its ease of setup. Positive feedback also highlights the TV's impressive feature set. However, some users express concerns about the simplicity of the remote control.
This summary was generated by AI based on customer reviews.
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Tv was very difficult to set up, if I could I would take it back and buy a Toshiba , does not have have enough USB ports to set up additional equipment, if i knew this would had never purchased, volume is terrible, picture quality is normally, nothing special, my cheaper tv is better quality then this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Copakid,
Thank you for sharing your experience with us regarding the U7900 TV design, user experience, and volume. Please know your opinion is important to us and will be shared with our internal teams.
If the volume on your Samsung TV seems too low, we recommend checking for firmware updates: Settings > Support > Software Update > Update Now.
Then, go to: Settings > All Settings > Sound > Sound Mode and try Amplify to boost dialogue and upper tones.
To maintain consistent volume across channels and apps, enable Auto Volume under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On.
Samsung Q- and S-Series Soundbars with Q-Symphony can also enhance your sound experience. For further help, please contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~Samsung Advisor
Remote does not include voice control.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not realize this TV's remote did not include voice control. It recommends you use an app, but there is a subscription fee for the app, or they say you can purchase another remote, but you must have voice control programming (I have Alexa access). The set up was way too complicated and kept trying to lead you to things you did not want. the picture and sound are good but so are other easier to set up and use TVs. Buyer beware if you or others in your family use voice control on your remote.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alabamapr,
Thank you for sharing your feedback. Please know you can use Voice Control with the Samsung SmartThings app, which does not charge a fee.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV came broken, so hard to do this review accurately. I called corporate and they said I ether. Take the TV back to BB or UPS. I just had surgery that’s why I needed the delivery. I cannot drive for 2 months. She said I needed to ask a family member to return. WHAT !!!??.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BeckyG,
We're very sorry to hear that you received a damaged TV and are having issues with the return process. We hope you are able to work with Best Buy toward a solution.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Broken on delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a TV and did not open it until after 15 days as that was when it was being installed. When opened the screen was broken and Best Buy would not allow a return. Referred me to Samsung customer support to access the warranty. Samsung would not repair as claimed it was outside of warranty. I paid $140 for the tv and neither the store or manufacturer would allow a return and replace. Poor service and horrible experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChrisF,
We appreciate you sharing your concerns. Please note that if your delivery or installation was signed for and damage or a defect is discovered afterward, it must be reported within 5 days of delivery (or within 2 days of installation if purchased on Samsung.com) - whichever is later - to remain eligible for return under our policy. For Samsung.com or Shop Samsung App purchases, the return window begins once delivery and/or installation is complete. Devices with defects may still be eligible under the Standard Limited Warranty.
You can read more about our return policy here: https://order-help.us.samsung.com/articles/returns-refunds/what-is-samsungs-return-policy/669e3173cd7d5a05a5318406
Our Product Support team is available to assist with troubleshooting, repair, and warranty options. You can reach them here: https://www.samsung.com/us/support/contact/
If you have any further questions, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support is also available through the ‘Support’ link on our website.
~Samsung Advisor
Test model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dislike the new remote. I dislike the program layout. I dislike the slow cpu. I dislike the TV channel changing option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mfaul74742,
Thank you for your feedback. Please know your opinion is important to us and will be shared with our internal teams.
If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated set up, flash drive file would not mount. Colors were washed out compared to source video file.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VideoMakr,
Thank you for your feedback on the Samsung U7900 TV. If the picture appears unclear, dull, or lacks definition, there are several settings you can adjust to improve clarity and overall image quality. Go to: Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings: While originally intended for motion handling, these can also impact overall clarity
• Off: Disables motion enhancements
• Auto: Automatically adjusts based on content
• Custom: Lets you fine-tune:
o Judder Reduction – Helps smooth out uneven motion
o LED Clear Motion – Boosts sharpness in fast-moving content
o Noise Reduction – Reduces distortion and enhances detail in lower-resolution sources
Core Picture Settings
• Brightness – Controls overall screen brightness
• Contrast – Enhances the difference between bright and dark areas
• Sharpness – Adjusts edge definition; closer to 20 increases detail
• Color – Enhances depth and intensity of colors
And don’t forget to check for the latest firmware, which may improve performance: Settings > Support > Software Update > Update Now
These adjustments can make a noticeable difference in overall clarity. If you need further help tailoring the settings to your preferences or environment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~Samsung Advisor
NEVER BUY SAMSUNG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv stopped working 3 weeks after purchase. It was outside the return window so we had to deal with Samsung directly. They said the damage wasnt covered by warranty. This was turned on only twice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StephenO,
We appreciate you sharing your concerns. Please note that if your delivery or installation was signed for and damage or a defect is discovered afterward, it must be reported within 5 days of delivery (or within 2 days of installation if purchased on Samsung.com) - whichever is later - to remain eligible for return under our policy. For Samsung.com or Shop Samsung App purchases, the return window begins once delivery and/or installation is complete. Devices with defects may still be eligible under the Standard Limited Warranty.
You can read more about our return policy here: https://order-help.us.samsung.com/articles/returns-refunds/what-is-samsungs-return-policy/669e3173cd7d5a05a5318406
Our Product Support team is available to assist with troubleshooting, repair, and warranty options. You can reach them here: https://www.samsung.com/us/support/contact/
If you have any further questions, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support is also available through the ‘Support’ link on our website.
~Samsung Advisor
Never receive the 50 inch tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My order says it was delivered but i never receive it
No, I would not recommend this to a friendBrand response from Samsung
Posted .JaniceA,
We’re sorry to hear you haven’t received your TV yet. For delivery-related concerns, we recommend following up directly with Best Buy for assistance. We hope the issue is resolved quickly.
Once you receive your TV, if you have any questions about setup or usage, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available via the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Does it all!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and a remote that does just about everything! I don't need to use your separate sound remote!
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is worth the price , great picture and sound . Please check for damages before leaving store.
I would recommend this to a friend - Pros mentioned:Picture quality
Tv set
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv picture quality is good . Would recommend
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung U7900
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Product seems to be functioning well since we purchased it.
I would recommend this to a friend Great deal for 250
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing picture at a good price. Sound is good and the voice control is pretty cool
I would recommend this to a friendTV Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a huge fan of purchasing this from Best Buy...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user599356,
We're sorry to hear that you did not have a quality purchase experience. You may want to reach out to Best Buy to assist you.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor