Customer Ratings & Reviews
- Model:
- UN50U7900FFXZA
- SKU:
- 6632320
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the 50" Class U7900 Series UHD 4K Smart Tizen TV (2025)'s picture quality, ease of setup, and perfect size for their spaces. Many find the TV lightweight and appreciate its user-friendly features and overall appearance. However, some customers find the remote control less user-friendly and would prefer more HDMI ports. Additionally, a few customers expressed concerns about the button layout and the quantity of available ports.
This summary was generated by AI based on customer reviews.
Pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good just glitches a bit, could just be this specific model
I would recommend this to a friendBrand response from Samsung
Posted .Hi user138095,
We appreciate your feedback regarding response time. For optimal performance, please ensure your U7900F TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update.
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:Connectivity
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Tv was very difficult to set up, if I could I would take it back and buy a Toshiba , does not have have enough USB ports to set up additional equipment, if i knew this would had never purchased, volume is terrible, picture quality is normally, nothing special, my cheaper tv is better quality then this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Copakid,
Thank you for sharing your experience with us regarding the U7900 TV design, user experience, and volume. Please know your opinion is important to us and will be shared with our internal teams.
If the volume on your Samsung TV seems too low, we recommend checking for firmware updates: Settings > Support > Software Update > Update Now.
Then, go to: Settings > All Settings > Sound > Sound Mode and try Amplify to boost dialogue and upper tones.
To maintain consistent volume across channels and apps, enable Auto Volume under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On.
Samsung Q- and S-Series Soundbars with Q-Symphony can also enhance your sound experience. For further help, please contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~Samsung Advisor
Samsing 55" TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite as intuitive or straight forward hook-up as I'd hoped. Somewhat temperamental.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TonyT,
We appreciate your feedback. For optimal performance, please ensure your U7900 TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update.
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know if its the tv or netflix but every time i try to watch something it glitches. Every. Single. Time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user888317,
Thank you for sharing your experience with the Netflix app. If the app is freezing, not loading, or crashing, we recommend trying the following steps:
1. Cold boot the TV by holding down the power button on your remote for 5+ seconds until the TV turns off and back on.
2. Delete and reinstall the app to clear out any potential corrupted data.
3. Reset Smart Hub to remove any app conflicts (Settings > Support > Device Care > Reset Smart Hub).
Please also make sure your TV has the latest firmware installed: Settings > Support > Software Update > Update Now.
If the issue continues, please reach Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional resources are available through the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Remote control
Test model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dislike the new remote. I dislike the program layout. I dislike the slow cpu. I dislike the TV channel changing option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mfaul74742,
Thank you for your feedback. Please know your opinion is important to us and will be shared with our internal teams.
If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:Connectivity
No AV hookups
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the tv because it had no AV hookups and I have DVD machines and movies that I like to watch. That was a disappointment.Needed TV with AV hookups.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KarenB,
Thank you for your feedback. We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~Samsung Advisor
Ligma
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great. Got it delivered and they had some third party company deliver it. Picked it up at 1 pm on Sunday and drove around Nashville with it all day. Didn’t decide to deliver it till 12 am at NIGHT. Mind you temp out side with mid 20s, and the dumbahh delivery driver thought it was a great idea to leave outside at night in that weather. Thank goodness I was up and could go get it, but how ridiculous. I’ll never order from Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ligma6969,
We're sorry to hear about your experience. If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Shoulda coulda
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price but picture has defect in it.. I should have returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RichardR,
To best assist you, please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Danbury conn. Purchase 12/8/25
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im confused about my purchase in danbury. Samsung u7900 43" tv on sale for $199.99. I paid $259.99 and my $20.00 reward was not applied. 12/8 /25 purchase date.
I would recommend this to a friendBrand response from Samsung
Posted .Hi RichardM,
Thank you for your purchase. We recommend reaching out to Best Buy directly to assist you with price-matching requests. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constant green screens on content, but not commercials. Makes no sense. Sound drop out. Have to hard reset it everyday. It’s pretty well know that these lower entry level tvs have cheap electrical boards that fail. Hoping to get a refund or exchange. It was fine for the most part for 2-3 weeks. Now at week 7 and it’s everyday.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DonaldL,
To best assist you, please give us a call at 1-800-SAMSUNG (8AM – 12AM EST daily) or LiveChat with an agent through the ‘Support’ section on our website.
~ Samsung Advisor
TV picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv, but picture resolution is very light and cannot change it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JimB,
We’re sorry to hear that the picture on your Samsung U7900 TV appears too bright. If the image feels overly harsh—especially in darker rooms - there are several settings you can adjust to improve your viewing experience.
Start by changing the Picture Mode: Settings > All Settings > Picture > Picture Mode
We recommend trying one of the following:
• Movie – Softer contrast and lower brightness, ideal for dark room viewing
• Standard – Balanced for general everyday use
• Filmmaker Mode – Provides a more natural, accurate picture as intended by content creators
To further fine-tune, go to: Settings > All Settings > Picture > Expert Settings. Here, you can manually adjust Brightness, Contrast, Sharpness, and Contrast Enhancer (consider turning this off for a softer image).
You may also want to review your TV’s energy-saving features, which can automatically affect brightness based on your environment: Settings > All Settings > General & Privacy > Power and Energy Saving
Lastly, ensure your TV has the latest firmware installed, as updates can improve picture performance: Settings > Support > Software Update > Update Now
We hope these tips help make your viewing experience more comfortable. If you'd like help walking through any of these adjustments, Samsung Customer Support is available at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week). You can also LiveChat with an agent through the ‘Support’ link on our website.
~ Samsung Advisor
Replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter is enjoying it her TV went up good replacement for her
I would recommend this to a friendBrand response from Samsung
Posted .Hi GusC,
We appreciate your feedback on the U7900 TV. If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Still haven't received it after 3 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv online on black friday, it is now December 19 and I have yet to receive it evem though I have been charged. It says the shipping label has been created so I can't cancel the order. I went into Best Buy and talked to the service deak. They called the distribution center and someone called me back about 3 hours later to confirm my shippimg address. That was a week ago, and still nothing!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichelleS,
We’re sorry you haven’t received your TV yet. Please reach out directly to Best Buy for help regarding delivery or order status. We hope your issue is resolved promptly.
If you need any help with setup or features once your TV arrives, feel free to contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or use LiveChat via the ‘Support’ link on our website.
~Samsung Advisor
Awful service and no product to review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to review this but you cancelled the delivery and I never got my item. I got a text it was to be delivered, got one it had been loaded on the truck. Got one to lock up dogs and make sure the area was well lit. Then after 30 minutes I got a text that the delivery was cancelled. I called and the phone person could give me no information and offered a refund within 7-10 days. Awful service with no follow up except to review an item I never got. I’m sure I’ll get a quick response to this. Done with you guys and that’s from a guy that has shopped there 20+ years
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GregoryD,
We're very sorry to hear about your TV delivery experience at Best Buy. You may want to reach out to them directly for more assistance. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
What tv?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was never delivered after payment. No reason given. I got a refund however, but no customer service. Won't buy online from them again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bose,
We're sorry to hear about your experience. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Good screen but slow tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow tv. Seems like outdated processor. Google stick or apple tv needed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VikasD,
We appreciate your feedback regarding response time. For optimal performance, please ensure your U7900 TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~Samsung Advisor
Broken on delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a TV and did not open it until after 15 days as that was when it was being installed. When opened the screen was broken and Best Buy would not allow a return. Referred me to Samsung customer support to access the warranty. Samsung would not repair as claimed it was outside of warranty. I paid $140 for the tv and neither the store or manufacturer would allow a return and replace. Poor service and horrible experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChrisF,
We appreciate you sharing your concerns. Please note that if your delivery or installation was signed for and damage or a defect is discovered afterward, it must be reported within 5 days of delivery (or within 2 days of installation if purchased on Samsung.com) - whichever is later - to remain eligible for return under our policy. For Samsung.com or Shop Samsung App purchases, the return window begins once delivery and/or installation is complete. Devices with defects may still be eligible under the Standard Limited Warranty.
You can read more about our return policy here: https://order-help.us.samsung.com/articles/returns-refunds/what-is-samsungs-return-policy/669e3173cd7d5a05a5318406
Our Product Support team is available to assist with troubleshooting, repair, and warranty options. You can reach them here: https://www.samsung.com/us/support/contact/
If you have any further questions, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support is also available through the ‘Support’ link on our website.
~Samsung Advisor
Missing Items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new TV did not come with power cord or a remote. Unfortunately, we did not open the box until after the return date had expired as we were trying to put a bedroom together.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mikster,
Thank you for your feedback. Please give us a call so we can better support you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Advisor
Not happy at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't even want to give it one star because I picked out the TV inside the store and washed in DC they decided to send me a city all the way from Waldorf that was cracked and also had to wait an additional 24 hours
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarquiciaJ,
Thank you for sharing your purchase experience with us. If there's anything we can do to assist you, please do not hesitate to reach out to Samsung Customer Support. Call us at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.
~Samsung Advisor
Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV came broken, so hard to do this review accurately. I called corporate and they said I ether. Take the TV back to BB or UPS. I just had surgery that’s why I needed the delivery. I cannot drive for 2 months. She said I needed to ask a family member to return. WHAT !!!??.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BeckyG,
We're very sorry to hear that you received a damaged TV and are having issues with the return process. We hope you are able to work with Best Buy toward a solution.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Advisor