Customer Ratings & Reviews
- Model:
- UN50U8000FFXZA
- SKU:
- 6619440
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent picture quality and find the TV easy to set up and use. The lightweight design is also a plus for many. However, some customers have expressed dissatisfaction with the remote control's user-friendliness. The TV's responsiveness to commands and smooth gaming performance are additional positive aspects noted by users.
This summary was generated by AI based on customer reviews.
It is very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very clear I like it and it’s Izzy to use my son
I would recommend this to a friendAwesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just as intended and it is good for my gaming habits.
I would recommend this to a friendPoor quality, too dark and keeps crashing. Avoid.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too dark, and no way to fix. None of the brightness or viewing setting work to address this issue. It makes everything unwatchable. Additionally, the plugs are straight from the back of the unit, so it doesn’t work for wall mounting. Our last Samsung had plugs to the side for this. All the streaming applications keep frapping out as well, and we are forced to reboot the TV & software multiple times a week. We bought this TV a couple months ago to replace another Samsung that died after 3 years. Overall very disappointed with Samsung. We’re returning this one and won’t be buying another.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CaraGPW,
We’re sorry to hear you’re not fully satisfied with the picture quality on your Samsung U8000F TV. If the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks.
Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
• Standard – Default mode for general viewing
• Dynamic – Brighter and clearer, ideal for well-lit rooms
• Movie – Best for dark room viewing
• Eco – Energy-saving mode
• Filmmaker Mode – Preserves content as intended by creators
To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference.
Lastly, please make sure your TV is running the latest firmware: Home > Home > left directional key > Settings > Support > Software Update > Update Now
We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~Samsung Advisor
disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the power connection was broken so I couldnt power up the tv to check it out. so I cant give an honest opinion. had to return it. very disappointing because I really wanted to try this Samsung tv since I heard they are really good TV's.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertH,
We're very sorry to hear about your experience receiving a broken TV. Should you give Samsung another look in the future, we’d be glad to assist with setup, settings, or features. You can contact us at 1-800-SAMSUNG, 8AM – 12AM EST daily, or LiveChat with a representative at the ‘Support’ link on our website.
~Samsung Advisor
Nice Picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice for the price with 4K Smart Crystal Tizen
I would recommend this to a friendBroken screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this TV a zero if I could. So my TV arrived in a perfect box with no damage whatsoever anywhere on the box, not even as much as a little scrape or dent or anything. So when I opened up the box and pulled the TV out, the whole entire screen was coming off of the back of the TV and it was all scratched up. So I looked at some reviews and apparently a whole lot of people are having the same problem, receiving this television with broken screens. Not only that but this whole entire television just has a very super cheap feel to it. It's light as a feather for a reason, it's a piece of crap. So I had to pay an extra $100 to rent a car so I could return the TV back to Best Buy because they wouldn't come and pick it up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jaguar,
We are very sorry to hear about your experience receiving a broken U8000F, and we appreciate your patience in having to deal with the hassle of an exchange. If there's anything we can do to assist you, please do not hesitate to reach out to us at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Televisions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv initially worked great until a line appeared, tried to take it back the same day and was denied return stating that it was intentional damage to yhe screen. I will never purchase from Best Buy again with there 15 day policies on Televisions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AvaE,
Thank you for sharing your return experience with us. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Not the greatest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture clarity is not good enough. Doesn't display 4K.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Reporter,
We appreciate your feedback on the picture quality of Samsung’s U8000F 4K TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
Recieved Broken and Severely Cracked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Title says it all, should've known that because it was the last in the store that people could've been returning it faulty/broken, and it was a constant return/replace item. I don't know what else to say, but I'll definitely be looking for a different TV with more of it in-stock. For those who want to buy this TV know that the build of it is severely thin and flimsy, which is probably the cause for the cracked screen, etc. I'd say look for something with more protection, or better and thicker material. Atleast they gave me a full refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HBee,
We know how disappointing it is to receive a damaged screen, especially after taking care during setup. Unfortunately, damage can still occur during transit if the TV isn’t kept upright or is mishandled, even if the box appears undamaged.
We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~ Samsung Advisor
Broken TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen seemed to be broken inside and no picture was availabal. RFeturned to Best buy and replaced with no problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DavidW,
We appreciate your patience in having to deal with the hassle of an exchange and hope you are now enjoying your new TV. If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
My TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor picture know color the TV that Best Buy show on display inside the store had more color the TV that was delivered to me totality different from the display a real real rip off try to contact someone at customer service. It took so long on the phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlD1,
We appreciate your feedback on the picture quality of Samsung’s U8000F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung let me down on this one. Poor picture, forced commercials, sound quality not good. Returned for a TLC which is so much better!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi amajul,
Thank you for your feedback. Should you give Samsung another look in the future, we’d be glad to assist with setup, settings, or features. You can contact us at 1-800-SAMSUNG, 8AM – 12AM EST daily, or LiveChat with a representative at the ‘Support’ link on our website.
~ Samsung Advisor
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband did not like at all and the sound bar plugs we had wouldn’t connect to the plug in back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DeborahB,
Thank you for your feedback. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Yea we are getting a lot of these back.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned TV to store after one week! Told by Best Buy " Yea we are getting a lot of these back." Difficult to 'set up' using on screen prompts, 'UHD' picture gives me a headache, sound tinny, no headphone jack for a my soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DummerThanASmartTV,
Thank you for your feedback. Please know we are available and would have been happy to assist you with adjusting setup, picture, and sound adjustments that could have improved your experience.
We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~ Samsung Advisor
missing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.order arrived incomplete, i tried to contact costumer service but they didn't help me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JersonA,
We appreciate your feedback regarding parts missing from your U8000F TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Poor Delivery Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t review it because it was misdelivered and never retrieved.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JosephP,
I'm very sorry to hear about your delivery experience. I recommend reaching out to Best Buy to assist you with a replacement.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
YOU IDIOTS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What kind of idiot pastes a sticker ON THE TV SCREEN that is impossible to remove???
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TickedOff,
Thank you for sharing your experience, and we're sorry for any confusion surrounding the screen on your Samsung TV. We understand it may look like the barcode sticker is applied directly to the display, but it’s actually attached to a protective film covering the screen.
When a screen film is included, it’s usually marked with an orange pull tab in one of the corners, along with a small illustration showing how to remove it safely. In some cases, the film may not have a tab - but you’ll still find a barcode sticker applied to it.
To remove the film, place a piece of tape on one corner, press firmly, and gently lift. The protective layer should begin to peel away with the sticker still attached.
We hope this clears things up! If you need more help, please don’t hesitate to reach out - Samsung Support is here for you at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or via LiveChat at the ‘Support’ link on our website.
~Samsung Advisor
I wouldn’t buy another!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flimsy piece of junk. Even Best Buy doesn’t stand behind it. Less than 90 days old and the remote control doesn’t interact with tv. No user guide to help reset. Terrible!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KarenJ,
We appreciate your feedback and are sorry to hear your remote isn’t controlling your external device. Please try the following:
1. Check the Remote’s Batteries: If you haven’t already, try replacing the batteries with new ones and confirm they’re inserted correctly.
2. Check IR Functionality: Use your phone’s camera to look for a flashing light at the front of the remote when pressing a button. If you see it, the IR signal is working.
3. Enable Anynet+ (HDMI-CEC): If the connected device supports HDMI-CEC, the TV remote can control it. To enable Anynet+: Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
4. Set Up Universal Remote (if needed): If your external device doesn’t support HDMI-CEC, go to: Home > left directional key > Connected Devices > Universal Remote Setup, and follow the on-screen instructions.
If none of the above resolves your issue, feel free to call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Delivery issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was received with dented body and cracked screen.
I would recommend this to a friendBrand response from Samsung
Posted .Hi GaryC,
We’re sorry to hear that your Samsung TV arrived damaged, and we appreciate you letting us know. Since delivery-related concerns are handled by the retailer, we recommend contacting Best Buy directly for assistance with correcting the issue.
If you have questions about using or setting up your TV once the matter is resolved, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or visit our website for LiveChat.
~ Samsung Advisor
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen was shattered in the box. Which worked out cuz I bit the bullet and got the Bravia 8. Waaaay better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gage,
Thank you for your feedback. I'm sorry to hear you received a broken U8000F TV.
We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~Samsung Advisor