Customer Ratings & Reviews
- Model:
- UN50U8000FFXZA
- SKU:
- 6619440
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent picture quality of the 50” Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025), and find it easy to install and setup. The size and weight are also appreciated, with users finding it suitable for any room. Some customers have noted that the remote control could be improved.
This summary was generated by AI based on customer reviews.
Samsung UHD 4K Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I don't think the picture is very sharp. Don't think we would buy this brand and model again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi martinilady,
Thank you for your feedback on the Samsung U8000F TV. If the picture appears unclear, dull, or lacks definition, there are several settings you can adjust to improve clarity and overall image quality. Go to: Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings: While originally intended for motion handling, these can also impact overall clarity
• Off: Disables motion enhancements
• Auto: Automatically adjusts based on content
• Custom: Lets you fine-tune:
o Judder Reduction – Helps smooth out uneven motion
o LED Clear Motion – Boosts sharpness in fast-moving content
o Noise Reduction – Reduces distortion and enhances detail in lower-resolution sources
Core Picture Settings
• Brightness – Controls overall screen brightness
• Contrast – Enhances the difference between bright and dark areas
• Sharpness – Adjusts edge definition; closer to 20 increases detail
• Color – Enhances depth and intensity of colors
And don’t forget to check for the latest firmware, which may improve performance: Settings > Support > Software Update > Update Now
These adjustments can make a noticeable difference in overall clarity. If you need further help tailoring the settings to your preferences or environment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Broken screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this TV a zero if I could. So my TV arrived in a perfect box with no damage whatsoever anywhere on the box, not even as much as a little scrape or dent or anything. So when I opened up the box and pulled the TV out, the whole entire screen was coming off of the back of the TV and it was all scratched up. So I looked at some reviews and apparently a whole lot of people are having the same problem, receiving this television with broken screens. Not only that but this whole entire television just has a very super cheap feel to it. It's light as a feather for a reason, it's a piece of crap. So I had to pay an extra $100 to rent a car so I could return the TV back to Best Buy because they wouldn't come and pick it up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jaguar,
We are very sorry to hear about your experience receiving a broken U8000F, and we appreciate your patience in having to deal with the hassle of an exchange. If there's anything we can do to assist you, please do not hesitate to reach out to us at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Televisions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv initially worked great until a line appeared, tried to take it back the same day and was denied return stating that it was intentional damage to yhe screen. I will never purchase from Best Buy again with there 15 day policies on Televisions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AvaE,
Thank you for sharing your return experience with us. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
- Cons mentioned:Connectivity
Yea we are getting a lot of these back.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned TV to store after one week! Told by Best Buy " Yea we are getting a lot of these back." Difficult to 'set up' using on screen prompts, 'UHD' picture gives me a headache, sound tinny, no headphone jack for a my soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DummerThanASmartTV,
Thank you for your feedback. Please know we are available and would have been happy to assist you with adjusting setup, picture, and sound adjustments that could have improved your experience.
We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~ Samsung Advisor
Recieved Broken and Severely Cracked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Title says it all, should've known that because it was the last in the store that people could've been returning it faulty/broken, and it was a constant return/replace item. I don't know what else to say, but I'll definitely be looking for a different TV with more of it in-stock. For those who want to buy this TV know that the build of it is severely thin and flimsy, which is probably the cause for the cracked screen, etc. I'd say look for something with more protection, or better and thicker material. Atleast they gave me a full refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HBee,
We know how disappointing it is to receive a damaged screen, especially after taking care during setup. Unfortunately, damage can still occur during transit if the TV isn’t kept upright or is mishandled, even if the box appears undamaged.
We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~ Samsung Advisor
Broken TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen seemed to be broken inside and no picture was availabal. RFeturned to Best buy and replaced with no problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DavidW,
We appreciate your patience in having to deal with the hassle of an exchange and hope you are now enjoying your new TV. If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Very dissapointed in Samsung.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV lost all it's abilities to work, even Samsung just wrote a check to replace it because they knew it was a problem deal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PrincessMiaPiaPumkinPie,
We're very sorry to hear about the issues you experienced with your U8000F TV. We appreciate your patience in dealing with the hassle of a refund.
Should you give Samsung another look in the future, we’d be glad to assist with setup, settings, or features. You can contact us at 1-800-SAMSUNG, 8AM – 12AM EST daily, or LiveChat with a representative at the ‘Support’ link on our website.
~Samsung Advisor
Not the greatest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture clarity is not good enough. Doesn't display 4K.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Reporter,
We appreciate your feedback on the picture quality of Samsung’s U8000F 4K TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung let me down on this one. Poor picture, forced commercials, sound quality not good. Returned for a TLC which is so much better!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi amajul,
Thank you for your feedback. Should you give Samsung another look in the future, we’d be glad to assist with setup, settings, or features. You can contact us at 1-800-SAMSUNG, 8AM – 12AM EST daily, or LiveChat with a representative at the ‘Support’ link on our website.
~ Samsung Advisor
My TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor picture know color the TV that Best Buy show on display inside the store had more color the TV that was delivered to me totality different from the display a real real rip off try to contact someone at customer service. It took so long on the phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlD1,
We appreciate your feedback on the picture quality of Samsung’s U8000F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
Junk tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Do not buy this tv it just doesn’t work. Aweful
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi joeandcathy,
I’m sorry to hear you’re not fully satisfied with Samsung’s U8000F TV. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance. Call 1-800-SAMSUNG from 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Poor quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps disconnecting from my WiFi and the picture keeps going in and out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Oasis,
Thank you for reaching out to us. If your TV is having trouble maintaining a wireless connection, please try the following:
1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices.
2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal.
3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in.
4. Run diagnostics:
o Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
o Settings > Support > Device Care > Self Diagnosis > Wi-Fi
5. Update firmware: Settings > Support > Software Update > Update Now
6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset
If you continue to experience issues, please contact Samsung Support at 1-800-SAMSUNG, available daily 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Advisor
Unimpressive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item during the black Friday sale. First day, I was unimpressed by the resolution. Screen seem to bright. Second day, the screen became red. I promptly returned it for a refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi 1der,
We're sorry to hear of the issues that caused you to return your U8000F TV. Should you give Samsung another look in the future, we’d be glad to assist with setup, settings, or features. You can contact us at 1-800-SAMSUNG, 8AM – 12AM EST daily, or LiveChat with a representative at the ‘Support’ link on our website.
~Samsung Advisor
I wouldn’t buy another!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flimsy piece of junk. Even Best Buy doesn’t stand behind it. Less than 90 days old and the remote control doesn’t interact with tv. No user guide to help reset. Terrible!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KarenJ,
We appreciate your feedback and are sorry to hear your remote isn’t controlling your external device. Please try the following:
1. Check the Remote’s Batteries: If you haven’t already, try replacing the batteries with new ones and confirm they’re inserted correctly.
2. Check IR Functionality: Use your phone’s camera to look for a flashing light at the front of the remote when pressing a button. If you see it, the IR signal is working.
3. Enable Anynet+ (HDMI-CEC): If the connected device supports HDMI-CEC, the TV remote can control it. To enable Anynet+: Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
4. Set Up Universal Remote (if needed): If your external device doesn’t support HDMI-CEC, go to: Home > left directional key > Connected Devices > Universal Remote Setup, and follow the on-screen instructions.
If none of the above resolves your issue, feel free to call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Advisor
missing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.order arrived incomplete, i tried to contact costumer service but they didn't help me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JersonA,
We appreciate your feedback regarding parts missing from your U8000F TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Advisor
YOU IDIOTS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What kind of idiot pastes a sticker ON THE TV SCREEN that is impossible to remove???
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TickedOff,
Thank you for sharing your experience, and we're sorry for any confusion surrounding the screen on your Samsung TV. We understand it may look like the barcode sticker is applied directly to the display, but it’s actually attached to a protective film covering the screen.
When a screen film is included, it’s usually marked with an orange pull tab in one of the corners, along with a small illustration showing how to remove it safely. In some cases, the film may not have a tab - but you’ll still find a barcode sticker applied to it.
To remove the film, place a piece of tape on one corner, press firmly, and gently lift. The protective layer should begin to peel away with the sticker still attached.
We hope this clears things up! If you need more help, please don’t hesitate to reach out - Samsung Support is here for you at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or via LiveChat at the ‘Support’ link on our website.
~Samsung Advisor
Delivery issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was received with dented body and cracked screen.
I would recommend this to a friendBrand response from Samsung
Posted .Hi GaryC,
We’re sorry to hear that your Samsung TV arrived damaged, and we appreciate you letting us know. Since delivery-related concerns are handled by the retailer, we recommend contacting Best Buy directly for assistance with correcting the issue.
If you have questions about using or setting up your TV once the matter is resolved, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or visit our website for LiveChat.
~ Samsung Advisor
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen was shattered in the box. Which worked out cuz I bit the bullet and got the Bravia 8. Waaaay better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gage,
Thank you for your feedback. I'm sorry to hear you received a broken U8000F TV.
We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~Samsung Advisor
Tv sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very poor there is no bass or treble to change it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JenniferP,
Thank you for purchasing Samsung’s U8000F TV and for sharing your feedback on the sound quality. To ensure you’re experiencing the best possible audio, we first recommend checking that your TV is running the latest firmware. To do this, navigate to: Home > left directional key > Settings > Support > Software Update.
If the sound still doesn’t meet your expectations, there are a few settings you can try adjusting:
Go to: Settings > All Settings > Sound > Sound Mode
• Standard: Balanced sound without emphasis on any one range
• Optimized: Enhanced effects and spacious sound
• Amplify: Boosts mid and high tones to make dialogue clearer
You can also explore Expert Settings to fine-tune options such as Balance, Equalizer, Auto Volume, and more to match your personal preferences.
For further help adjusting your sound settings or finding the right soundbar for your space, feel free to reach Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or visit the Support link on our website for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Poor Delivery Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t review it because it was misdelivered and never retrieved.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JosephP,
I'm very sorry to hear about your delivery experience. I recommend reaching out to Best Buy to assist you with a replacement.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor