Customer Ratings & Reviews
- Model:
- UN55KU7000FXZA
- |
- SKU:
- 5146801
Customer reviews
Rating 4.6 out of 5 stars with 830 reviews
(830 customer reviews)to a friend
Customers are saying
Customers are pleased with the picture quality, ease of use, and the 4K capabilities of this 55" Class LED Smart TV. Many also appreciate the vibrant colors, smart remote control, and the overall value for the price. While some customers wished for a faster refresh rate and higher volume, the positive feedback on other features outweighs these concerns. The sleek design and user-friendly features are also frequently praised.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Still working on it's potential.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told it did not need a TWC digital convertor. It does. 4k not coming through. I'll keep trying.
I would recommend this to a friendBrand response from MrSamsung
Posted .Larry,
Thank you for purchasing the Samsung 55" Class KU7000 4K UHD TV.
Please know that Time Warner Cable currently does not offer 4K TV programming. However, all signals coming from this cable provider will be upscaled by the TV to 4K quality. No converter or adapter is needed.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Rated 3 out of 5 stars
UHD, NOT SUHD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this television for the SUHD model. This one does not have true HDR.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung TV. I am sorry to hear that you are experiencing issues.
Your user feedback is very important to us and will be shared with our TV team.
-Samsung Ambassador
Rated 3 out of 5 stars
Not the best option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Image quality should be better for this type of tv. Not as expected.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .wipe:
Thank you for purchasing the Samsung KU7000 Smart UHD TV. I am sorry to hear that you are not completely satisfied with image quality.
To better assist you with step-by-step troubleshooting and adjusting settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Rated 3 out of 5 stars
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of features Great for sports and for viewing action
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung TV. I am glad that you are happy with the viewing experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
NOT SO SMART TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is excellent , but almost returned it because WatchESPN app isn't available on this not so smart TV . Have to use ROKU to get the app with this TV , defeats the purpose of buying a smart TV
No, I would not recommend this to a friend Rated 2 out of 5 stars
HD TV, Early Problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have only owned the TV for 30 days, and we already had problems. Best Buy won't help and we are waiting to hear from Samsung. Less than ideal.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .BryGuy
Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues. I hope our support team will help solve the issue.
Please also know that Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Should you need further assistance with trouble shooting or warranty services, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Rated 1 out of 5 stars
Sansung Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung televisions are over rated, you pay for the name. The samsung tv i purchased was returned. The picture wasn't that great, a lot of blur when watching sporting events. I contacted Samsung to try to get the problem fixed. The stated the problem was my satellite source. So to make along storey short, i returned it, pick up a cheaper L.G. This unit has no blur when watching sports and it was $200.00 cheaper.
No, I would not recommend this to a friendRated 2 out of 5 stars
Picture good, but read my review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't get the free trials,it tells me i don't have certain things i should have,tells me"It Loves Me"
No, I would not recommend this to a friendRated 1 out of 5 stars
Open box disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent more than I had budgeted, but was excited to try this TV. The stand was poorly designed and after we struggled to get it on and plugged it in, there was a cracked down the middle of the TV. Needless to say, I returned it and purchased the TV in my budget.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dead line, outer glow. awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I have ever purchased. Dead line running through center of screen of 2 pixel width! Bottom of monitor has ugly greenish fog glow that bleeds into black and darker colors.
No, I would not recommend this to a friendRated 1 out of 5 stars
Already broken for 3 times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since I have this TV, I have only trouble. First the picture was defective, then the network card broken twice. Will never buy a Samsung TV again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Broke after few weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only have the TV now for a fee weeks and it already starts to have a wired looking picture. Some areas are too bright. I would not recommend this TB.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Should you need assistance with trouble shooting or warranty services, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Picture quality, Remote control
Rated 4 out of 5 stars
Best uhd tv for price by far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only reason for 4/5 stars is I don't link Samsung using the term uhd instead of 4K although same thing lol Other wise This week I've returned my tv over dozen times for different exchange and finally happy to say after lg and Sony brand new under 1000 4K tvs etc The Samsung is of the highest quality From screen size, to width It is thin and sleek Even to the the silver trim finish The remote is even futuristic This is the Best Buy for under 1000 Right now on the market for hdr compatible 55 inch or larger 4K tv
I would recommend this to a friend Rated 1 out of 5 stars
very thin screen that cracks very easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never purchase another Samsung tv ever again the screens are made very poorly and crack very easy.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Rated 1 out of 5 stars
WENT BAD IN A MONTH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.RIGHT SIDE OF SCREEN WENT BLACK IN 1 MONTH, AND ONLY USED 6 OR 7 TIMES IN THAT MONTH
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .DRVAS
Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Should you need assistance with trouble shooting or warranty services, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Overal Wonderfull TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, I was looking to purchase a TV with HDR capability for my room because I was going to upgrade to an Xbox One s. I actually brought this TV after seeing the display because it was on sale in store (the total price came to 840). It has exceeded my expectorations to the max. The universal remote can actually work with your PS4 or Xbox, but it does not allow you to go back within the apps (so you will have to close the entire app to go back to the system screen n the game system). The fact that this little remote can take the place of your ENTIRE theater system (with the right components) saves so much time, as you don't have to keep switching remotes. The picture is very clear, but if in room with natural light, you may notice a lot of glare. The sound this tv produces is superb in a smaller room till the point where you will not feel the need to purchase speakers. I found that when playing games, I would actually get motion sickness lol It's is irritating, but I think my eyes are just not adjusted to the fast action on a large scale. Another important fact is that you CANNOT set the HDR mode and the Gaming Mode at the same time. You have to pick one or the other. Overall this tv is amazing to watch movies on, controls many apps, and allows for decent gameplay (and I say decent due to the fact that I really can't play that long with out having to turn the system off due to motion sickness). I would recommend this tv to someone, but just make sure the place you are going to put it in has little natural light.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Nice picture in 4k hdr on netflix
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes best 4k tv on market Have had sony and lg and picture looks dark and dull on both Tv very easy to sert up Only problem i have is remote Play and return bottons are sticken I called samsung and they are sending me another remote If you are looking for a nice tv at a good price Grab this one
I would recommend this to a friend Rated 5 out of 5 stars
Great TV For the Price! Amazing Samsung and BB CS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two months ago I got into my head that I wanted to replace my 3 yr old 55-inch Vizio TV. For no real reason other than I wanted a 4k television. While there's not a lot of true 4k content available at the moment, upscaling all my current content will be enough for now. With that in mind I set out on a journey to find the perfect television - no such thing exists. After returning 2 previous tvs - one because I really wanted HDR and the other due to backlighting issues, I settled on this one. I finally realized that paying a $700 - $1000 premium just to get HDR was stupid. This panel has HDR Premium - which is basically "fake HDR" because it doesn't conform to the specs for HDR 1000 nor Dolby Vision. But at $1000, it's really hard to quibble over that point. The upscaling is truly great and I noticed the difference over my Vizio right away. Even though I haven't used my 3D in 2 yrs, I still kind of miss not having it. Irrational I know. The TV has amazing, stunning really black levels, so far I haven't noticed any light bleed from the edge lit screen. In another review I complained about Samsung's remote but I am big enough to admit when I'm wrong. It's not intuitive at all, but once it's set up, it is kind of a dream to use. I connect my devices to the HDMI ports and the TV automatically found my AppleTV and configured the remote to work. It recognized my PS4 but remote doesn't work with that and I had to manually program it to work with my Tivo. It works fairly well with my Tivo Romio but not to the point where I can use it on a regular basis. The annoying thing about the TV is I had to program my Soundsystem for each separate HDMI Input and it won't turn it on/off. Just change the volume. The remote includes Voice Recognition that works surprisingly well, unfortunately it doesn't appear to work with most of the apps. But I am able to control some functions of my Tivo with it like changing channels by channel name or number, I can say record this program and it'll work. It's a little annoying it's 60% percent of the way to being a great universal remote, but I still need to use 5 different remotes to do everything. The sound quality on the tv is great, considering how thin this thing is. Samsung customer service was a pleasant surprise. I had apps crashing out of the box and went to the support site. Their online chat asked me if I needed help. They were able to log into my TV remotely and fix my issue with trouble. Very impressed. Best Buy's delivery guy came early in the window - which never happens for me and they moved TVs around for me prior to setting this one up. Overall, I think this is the TV I'm sticking with. At a $1K it's just future proof enough to satisfy me for the next 3 or 4 years.
I would recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Good value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and sound are great. Easy set up. Good value for the price.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great for Sports and Gaming 4K with HDR!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV last week and could not be happier!!! Great for watching Sports and Gaming (PS4 and Xbox One). 4K with HDR (High Dynamic Range) and 4K upscaling is the way to go! Especially with the New Xbox One S that's about to come out and PS4 Neo which will take advantage of the HDR gaming play and then next year native 4K gaming with Xbox One Scorpio.
I would recommend this to a friend





