Customer Ratings & Reviews
- Model:
- QN55Q7FAMFXZA
- SKU:
- 5754302
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, color, and design of the TV. They find the setup process easy and are happy with the price. However, there are some concerns about the durability and sound quality of the product.
This summary was generated by AI based on customer reviews.
Keeps Value
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I bought this tv 2 years ago and it is still keeping its value very well.
I would recommend this to a friendGreat picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first smart TV, so I’m still learning all the product abilities. So far it’s been a great experience.
I would recommend this to a friend- Pros mentioned:Picture quality
Watch out....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading tons of raving reviews from other BB customers, Amazon and other sources, I thought purchasing this TV was a no- brainer. Mine had to be returned in less than 30 days. Worked fine out of the box but then began to "blink" where the screen goes off for second or two. After getting progressively worse, the TV became unwatchable as it went through repeated "crash cycles" every 30-60 seconds or so. Extended "blinks" followed by loss of audio, flashes of the color spectrum then total darkness followed by the Samsung logo as it powered back up. Store personnel said it may be that nasty "capacitor" issue again. I thought they fixed that problem back in 2012?? Exchanged for LG OLED. But when it was working, the Samsung QLED did have a beautiful picture!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .mikey,
I am very sorry for the issues you have encountered with the Q7F QLED TV, and understand your disappointment. Your user experience is very important to us and will be shared with our product teams.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador.
Very pleased with TV purchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeding all my expectations. Installation experience was great. Highly recommend
I would recommend this to a friend- Pros mentioned:Picture quality
Very disappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only two years the box that connects to the TV went out. We talked so good about the clear picture and must have jinxed it. Very disappointed considering this was not an inexpensive TV. We will be going back to SONY.
No, I would not recommend this to a friend Great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV's and install were excellent. I have purchased the same TV's last year and the same results.
I would recommend this to a friend$2500 paperweights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One Connect system sucks. Little piece of plastic needed to run everything breaks. $200 to replace it, after getting redirected to 3 or 4 customer services and waiting 10 min or more at each one.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .DanInPA,
Thank you for your feedback on the Samsung 55" Class Q7F 4K UHD Smart TV. I am very sorry for the issues you have encountered, and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Please know that Samsung is committed to providing the best possible product experience, quality, and value. We back the Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller
Should you wish to check the status of your repair or need any further assistance, please contact us:
1. Toll-free 1-800-SAMSUNG
2. LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3. Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to hear from you soon.
- Samsung Ambassador
Samsung QLED is Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would highly recommend this TV to all. Best Buy pricing was good and everything is working perfectly.
I would recommend this to a friendFinally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new Q7, but I miss my old 8000 serie (year 2016) that had Quantum Dot and was cheaper.
I would recommend this to a friendLooks and sounds great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After making picture adjustments it looks great. Sound is so good probably didnt need a sound bar
I would recommend this to a friendExcellent TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is wonderful. The image is incredible. The quality is superior to other TVs I've researched.
I would recommend this to a friendGreat picture.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We especially like the ability to adjust the picture for regular programing as well as for movies.
I would recommend this to a friendGreat picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm happy with the picture and sound! Delivery was on time and they were polite and friendly!
I would recommend this to a friendGreat picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great choice for us. We always wanted a larger tv and this was just what we desired
I would recommend this to a friendWorth the time to look over selection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is amazing purchase. Looking forward to watching Pittsburgh Penguins when NHL season starts.
I would recommend this to a friend- Pros mentioned:Picture quality
I can see
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is crystal clear but the sound quality need to be better. Maybe a soundbar might be in the works.
No, I would not recommend this to a friend Samsung tvs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consumer Reports. Compared to LG and Sony. Discussed with Sales person. Selected Samsung.
I would recommend this to a friendTerrific picture with great color!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While more expensive than some TV's, this was a great choice for the size. No disappointments!
I would recommend this to a friendAwesome picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Q series tvs are all that and more. This tv has everything I can think of!
I would recommend this to a friendPiece of Shi** tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as an open box. Was certified by geek quad. Well I get Home set up tv and will not communicate tv to the one connect box. So Best Buy informed me the Tuscaloosa store said I had to go thru Samsung to get tv repaired even tho u have 5 year geek squad protection on tv. Well technician came out tried to repair tv and still doesn’t work. My tv hasn’t worked in three weeks. Long story short Best Buy told me they couldn’t do anything.
No, I would not recommend this to a friend