Customer Ratings & Reviews
- Model:
- UN55KU6300FXZA
- SKU:
- 5147600
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers recognize the 55" Class 4K Ultra HD TV's exceptional picture quality and ease of use, with many praising the smart features and user-friendly remote. While some users found the number of HDMI ports insufficient and noted that the refresh rate could be improved, the overall experience is considered positive, particularly given the price point. The stand design received mixed feedback. Many appreciate the color accuracy and the straightforward setup process.
This summary was generated by AI based on customer reviews.
small size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.small size for my living room so i exchanged it with 60inch, wonderful,awesone 4k color, good application compare to LG..
I would recommend this to a friendGood picture.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not big on Samsung products but price was right. Good picture but smart tv gives a lot of playback failures.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with trouble shooting or warranty services,
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Love the new remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV with the exception that when whatever is playing the TV can be very dark too dark in dark parts!
I would recommend this to a friendSamsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems with the picture going off and on for a split second.
I would recommend this to a friendGood TV for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price($599). The screen does flicker to all black and back to normal at times tho.
I would recommend this to a friend- Cons mentioned:Refresh rate
Bad viewing angle and judder issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When viewing the display from an angle that is not directly in front of the TV, the colors and contrast changes drastically. This display also has an issue with juddering as it is 60hrz.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Derek:
Thank you for your review of this Samsung TV.
I am sorry to see that you are experiencing judder. You can try adjusting the motion control on your TV until you find a satisfactory setting. To do this, please follow these instructions: Home – Settings – Picture – Expert Settings – Auto Motion Plus – Change to “Custom” and adjust to your liking.
Each person will have a different take on what they like, so Samsung makes it easy for you to customize to your viewing preference.
For further assistance with adjusting settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Samsung is committed to providing the best possible product experience, quality, and value, and we greatly appreciate your feedback on user experience.
LOVE this TV and the built in Apps.....Netf YouTub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was to replace our 40 " Plasma also Samsung. Nothing wrong with plasma but I wanted to enjoy a bigger screen clear real color and sound. YouTube is most enjoyable now! I love watching the videos from the 80's I also have Netflix and if we're not for my husband I would cancel my cable subscription! I love the movies and series on there. Thanks Best Buy!
I would recommend this to a friendBrand response from MrSamsung
Posted .1975ljhge:
Thank you for purchasing this Samsung 4K Ultra HD TV. I am very glad this TV is providing a great viewing experience for YouTube, Netflix, and other content.
However, I see that you have rated this product 2 stars, which is a very poor rating (with 1 star being the worst).
If you have any questions or need assistance with this product, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an older Samsung TV which has better resolution than this TV. Maybe I got a lemon.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this TV. I am sorry to hear that you were not happy with picture quality.
The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
For assistance with picture settings and adjustments, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Awful Television, Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I generally post positive reviews only. However my experience with this television has been so horrible, it has to be noted. My television developed a problem with the screen after about 30 hours of use. I have spent the last 8 months fighting with Samsung to replace it under warranty. I work long hours and am on call 7 days a week, so waiting several hours for a repair technician is very difficult. They assured me their service team would be able to accommodate my schedule. I was reluctant, but decided to try their repair process. Well, 8 months later, no repair has been completed. They canceled the first service request. I opened another one. They closed that one as well. My television is still broken. Best Buy said they would fix it, but it would take several weeks and I would have to take the television 50 miles to the nearest store and then wait several weeks. Not quality service on either part.
No, I would not recommend this to a friendJust OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was hoping for a little more sound from the sub woofer (Crowd noise, etc.)
I would recommend this to a friendSound isn't very good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung needs to improve the sound. Should'n have to buy a sound bar
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your feedback on this Samsung. Your user feedback is very important to us and will be shared with our TV team.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Nice features, lack luster picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't care for picture quality at all. Expected more from Samsung
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Not So Smart...Nice TV if apps and remote worked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this TV, but now all the sudden the remote and apps don't work. Totally random. Some apps work, some don't. Bummed as the picture is great and was the right price.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .RogueOne:
Thank you for your review of this Samsung TV. I am sorry to see that you are having issues with the remote and apps.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Good Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and good product,i recommend this to the buyers
I would recommend this to a friend- Cons mentioned:Hdmi ports
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote wasn't working. It doesn't recognize the hdmi and would kick me out. Tv color was very dull color and looked like an old tv. Tv sometimes switch off and go black. Not a great experience, so had to return back.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung TV. I am sorry you were not satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador.
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning this product when I discovered that the picture quality was good only when viewed straight on. Good price, nice-looking, easy set-up....but...cannot view it at an angle. Sound was ok.
No, I would not recommend this to a friendNot as bright as some of my older tv's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.looks dull on the wall next to others in the room-
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this was a great price so I picked one up. For whatever reason, it constantly kicks us off netflix and vudu. We have no problems if we load either one through our bluray player connected to this tv, but when loaded through the TV, it always fails.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your feedback on this Samsung. Your user feedback is very important to us and will be shared with our TV team.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Should you need help with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Can't watch from either side
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never recommend this TV. Unless you're sitting directly in front of the screen the picture gets washed out. Terrible. After buying a Samsung washer and now this TV I will never buy Samsung again. My fault for not doing more research.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung TV.
I am sorry to hear that you are not completely satisfied with picture quality.
To better assist you with picture adjustments and settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had my tv very long, and have had to reboot 3 times. I've spoken several times with geek squad when my remote will not open smart apps. The only way they were able to help me was by telling me to reboot tv
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Delta:
Thank you for your review of this Samsung TV.
Samsung products are engineered to the highest standards of performance and quality and we back this TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.