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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1484 reviews

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96%
would recommend
to a friend

Customers are saying

Customers appreciate the picture quality, curved screen, and ease of use of this 55" 4K Ultra HD TV. Many also find the price and color vibrancy to be excellent value. While some have noted minor issues with the remote control and glare in certain lighting conditions, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,484 reviews
  • Rated 3 out of 5 stars

    good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know English to explain, but I liked my new tv.

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Thank you for purchasing this Samsung TV. I am glad that you are happy with the viewing experience.
      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Rated 3 out of 5 stars

    It's just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked way better in the store. Not the sharpest picture.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to sing and the speaker gives me what I want.

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Thank you for purchasing this Samsung TV. I am glad that you are happy with the viewing experience.
      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Rated 3 out of 5 stars

    Great picture but had a flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WIFI adapter already went out after the 2nd week..

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Stan:

      I am sorry to see that you are having issues with your WiFi adapter on this TV.
       
      Please know that your Samsung UN55KU6500 is covered by a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller, such as BestBuy.com.
       
      To better assist you with step-by-step troubleshooting or warranty service, please visit our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/
       
      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Samsung

  • Rated 1 out of 5 stars

    item returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with Samsung TV. Poor picture quality when viewed from the side which was supposed to be their strong point. Sound was like a tin can. Returned and bought a Sony which is much better both picture and sound. We had a LG for 10 years which finally gave out but had a picture as good or better then the new TV.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent picture with all digital sources

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your on the fence wondering whether to upgrade to 4k then go ahead and do it as you won't be sorry. Moved a 60" 2014 model 1080p sony to another room. This new samsung has a noticeably better picture with broadcast hd tv and certainly measureably better on streaming and blu ray discs. The olympics have been the perfect test and color and detail are awesome after some basic calibration and experimentation. My budget was 800.00 and I knew I would purchase five year in home warranty to protect my investment. Set up of product is intuitive and straightforward. Television communicated automatically with my galaxy and even set up wifi pass code automatically. Smartview works great with photos and videos off my phone. I am sure there are marginally better performing products at a much higher price point but I can assure anyone with 100% certainty that this tv has an outstanding picture that would please the pickiest videophile if calibrated properly for individual video sources, is very easy to use with video streaming apps and remote I love after using a little bit. Not sure tv would be a good fit for serious gamers but does fine with fast moving sports after some setting experimentation. Can't wait to record some native 4k on my new note 7 and watch on new Samsung with touch of a button. 30 day return policy for elite members if needed, 24 month 0 interest financing and a five year in home warranty make this upgrade a no brainer. Can't wait till opening night in NFL to watch panthers put a beat down on broncos.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed in Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately can't really say if this television is worth it because We have not being able to use it. Upon opening the screws necessary for installing TV stand to it were missing. We are going on more than two weeks and Samsung Customer Executive Svcs has not met up to the so call name. Screws were promised, after a minimal of 7calls and hours on the phone .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Curved screen, Ease of use, Price

    Rated 5 out of 5 stars

    i love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this on sale. got for a great price. The curve is very nice. I am able to watch the tv from an angle and not see any distortion in color. The 4k is pretty amazing too. definitely notice a difference from my old 1080p tv. I wish it had fox sports as a app but maybe that'll come later in an update, but as for apps it has all the popular ones: youtube, netflix, amazon, hbo,nbx sports. Setup is simple. Just screw in the base stand and that's it. I was worried about how thin the base is but it's been a month or so now and no problems. Also is capable of tv mounting as it has screw holes in the back.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Curved screen, Picture quality

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV looks great. Fit good on my existing tv stand. Only had the tv for a week but a huge improvement over a lcd tv. Colors on the screen are crystal clear and digging the curve.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy employees do not have any knowledge of the products or the deals

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do NOT buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SCREEN CRACKED AND WILL NOT EVEN TURN ON!!!! Best Buy only gave me the number to Samsung and they don't want to do anything about it...I spent $800 on a TV that we cant even watch and now no one wants!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tv lasted 28 days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Tv broke 28 days after i purchased it and they said i couldnt return it. Now i have to call samsung for it to get fixed and it might take 2-3 months according to the person i talked to. terrible quality.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Thank you for purchasing this Samsung TV. Your user feedback is very important to us and will be shared with our TV team.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/


      -Samsung Ambassador Samsung

  • Rated 1 out of 5 stars

    Samsun Curved TV 4K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased TV a month ago have no idea how screen inside TV was crack looks really tiny but no cracks in the outside. Best Buy would not exchange

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Daisy:

      Thank you for your review of this TV.  I am sorry to hear that you are experiencing issues with the screen.
       
      Samsung products are engineered to the highest standards of performance and quality and we back the Samsung UN55KU6500 with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
       
      To better assist you, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.  Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/
       
      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Samsung

  • Rated 1 out of 5 stars

    Broke down quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one broke down in 30 days, we reordered another one which lasted for 3 years only.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It's broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Line thru tv. Never worked. I will have to call Best Buy and get a new one. Too bad

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Thank you for your review on this Samsung TV. I am sorry you were not satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.

      Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador. Samsung

  • Rated 1 out of 5 stars

    Failed one month out of warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 13 months, this TV now has a blue vertical line from top to bottom on the screen.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not HDR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially, this product was advertised as HDR, then the HDR was removed, i exchanged it with KS8000, which is just amazing with HDRange.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is terrible considering all the features...too complicated to adjust all the settings to get a decent picture.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Jacelle808:

      Thank you for your review of this Samsung TV. I am sorry to hear that you are having difficulties with setup.

      To better assist you with step-by-step instructions, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Samsung

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    I like the curved tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall tv. I noticed after apx 4 years that on the lower half of the picture screen there are about 8 large light white circles about the size of a grapefruit is visible at certain times during viewing but hasn’t progressed any more intensity since first noticed. Still a great tv and plan on replacing with another Samsung tv.

    I would recommend this to a friend
  • Pros mentioned:
    Curved screen, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great picture.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is without a doubt the best TV I own. The picture can't get better. The sound is excellent. It's easy to use. Switching on Netflix and Hulu is easy. It picked up my wifi fast. It is beautiful. You will not be disappointed. The curve is fantastic.

    I would recommend this to a friend