Customer Ratings & Reviews
- Model:
- UN55MU6500FXZA
- SKU:
- 5773704
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, curved screen, ease of use, price, smart TV features, and remote control. They say the picture quality is awesome, the curved screen is amazing, and it is very easy to use with streaming services. Customers also mention that the price was great and they love the vibrant colors.
This summary was generated by AI based on customer reviews.
Fits well in a corder.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits great in a corner. Swivel mount holds it well in the corner.
I would recommend this to a friendGreat TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, Easy set up , Works great so far. As always with a Samsung product.
I would recommend this to a friendLove Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits well in corner of room. Samsung apps working with phone
I would recommend this to a friendI enjoy my tv!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a wonderful TV I am happy with it! Great resolution.
I would recommend this to a friendGreat TV Picture bad sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 dysfunctional LG TV's, this one is working well.
I would recommend this to a friendgreat TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a good customer service but expensive place to buy.
I would recommend this to a friendGreat tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great tv, the colors just pop off of the screen.
I would recommend this to a friendRemote did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the TV for an exchange because the remote did not work. I received another TV of the same make and model and everything is all good now.
I would recommend this to a friendBrand response from MrSamsung
Posted .Techsavy
Thank you for purchasing this Samsung TV. . I am sorry to hear that you were having issue with the remote, and am glad that the new unit works out for you.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Picture quality
Needed larger TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced the 55 with a 65" flat screen due the size of our room. The 65" meets our requirements very well
I would recommend this to a friendBrand response from MrSamsung
Posted .Soup
Thank you for purchasing this Samsung TV. I am glad that you are happy with the 65 inch TV.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Great while it worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 1/2 yrs it went poof. Bought an LG OLED to replace it.
No, I would not recommend this to a friendGreat tv poor applications
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The video quality is great for his category. Tha applications like hulu netflix and in generall all crash frequently
I would recommend this to a friendHorrible-broken in less than a month!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month old and already doesn't work! Waiting for a new part for a NEW TV! Let you know in two days if it works!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .sadsack,
Thank you for purchasing the Samsung 55" Class MU6500 4K TV and for bringing your concerns to our attention.
I hope the repair will resolve the issue.
Again, my apologies for the inconvenience and disappointment you had.
Your feedback is very important to us and we utilize your concerns and opinions in our relentless efforts towards delivering world-class product and service.
-Samsung Ambassador
issues on the first week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV turn on by herself. It's really frustrating when problems happen in the first week of use!!!!!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hi Snowman, we understand your concerns with the TV. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
- Cons mentioned:Glare
Not happy with the glare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keep the tv away from natural light. The glare is horrible.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Drea,
Thank you for purchasing and reviewing this Samsung MU6500 UHD Smart TV. We value your user feedback about the glare and will share it with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV quality doesn't really seem to good. It looks pixelated.
No, I would not recommend this to a friendGood with problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would be great if I can find out how to Solve juddering and motion blur.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Doug,
Thank you for your review of this Samsung MU6400 UHD Smart TV.
I am sorry to see that you are not happy with its motion image performance.
Have you tried adjusting Auto Motion Plus? It is a feature designed to eliminate blur and judder on an LED TV, specifically in fast moving images. It does so by taking a 30 fps signal and adds in additional frames to help smooth out any blur or judder between frames, called interpolation.
Here is the step-by-step guide to change Auto Motion Plus settings:
With the TV powered on, press the Home button on the Samsung remote to open the Home screen> Select Settings>.Select Picture > Select Expert Settings> Select Auto Motion Plus.
(Note: This option may not be visible initially. Continue scrolling through the Expert Settings Menu to locate Auto Motion Plus)
>Select Auto Motion Plus again, and you will see the following three options:
◦Off: Auto Motion Plus will always be off.
◦Auto: Auto Motion Plus will automatically activate and deactivate based on the type of program being watched.
◦Custom: Allows custom adjustments and settings to be used.
By selecting the Custom option, you can access these advanced settings:
- Blur Reduction: Use the directional keys on the remote to adjust the Blur setting.
- Judder Reduction: Use the directional keys on the remote to adjust the Judder setting.
- LED Clear Motion: Select to turn On/Off.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Television is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loss sound and had to have it replaced 11 months after purchase.
No, I would not recommend this to a friendGood size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the size of my tv and the weight. Very convenient.
I would recommend this to a friendthe TV is right for D price, but poor pic quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is ok but I would expect it to be better
I would recommend this to a friendTv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung use to be one of the best but their curve tv has a lot to be desired. We tried two of them and neither one of them was the picture the way it should be. One side of the screen was totally black. Had to take both of them back.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .snoopychip
Thank you for your review on this Samsung MU6500 TV. I am sorry it did not work out for you.
Your overall customer experience feedback is important to us and we will document your concerns for future improvement.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador.