Customer Ratings & Reviews
- Model:
- UN55NU6900FXZA
- SKU:
- 6268404
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the 55" Class 6 Series LED 4K UHD Smart Tizen TV's excellent picture quality, easy setup, and reasonable price. Many customers appreciate the Smart TV features and the user-friendly Tizen operating system. However, some customers have concerns about the durability of the TV, with a few reporting issues with connectivity, warranty, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Picture quality
very good picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tv has a very good picture. it is not complicated to install and has an excellent picture.
I would recommend this to a friendBrand response from Samsung
Posted .dutchqueen:
I'm very glad to see that you are happy with the Samsung NU6900. However, you have given this model a 1-star rating, which is the worst rating possible.
If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact Samsung Support via any of the below options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung.
Not compatible with Dish network remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV but I can’t get my Dish Network remote to pair to it. So having to use two remotes. Life is hard-lol. Maybe an update later will fix this.
I would recommend this to a friendNot as clear as I had hoped
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this TV for about a month. It works good but the picture is not as clear as I had expected it to be. Smaller words on the screen are hard to read.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Webshopper:
Thank you for sharing your feedback on the Samsung 55" NU6900 TV. I am sorry to see that this model fell short of your expectations.
So that we can better understand your usage scenario and assist with settings please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
good pitcher poor sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when I first got it the sound was great but now I have to turn it all the way up. At this rate in another month I'll have no sound at all.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Extremely slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is good, but when you go to turn it on it takes a few seconds, the apps take a while to open to. This is definitely the worst Samsung I’ve bought, I have a Samsung 75 q6 in my living room and it works great. I put this one in my bedroom and I’m already thinking about replacing it
No, I would not recommend this to a friend Great colors
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a glitch in my screen and Samsung has tried to fix so now I’m waiting on Best Buy to come replace it.
I would recommend this to a friendAverage at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stand to big,can not get tv close to wall. Only 2 hdmi's. There is no pin plug in,for rc cables, for audio out, for sound bar, or bose system.
No, I would not recommend this to a friendSound gets lower and lower
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have to keep turning it off and back on, because the sound gets lower and lower. When you turn it off then back on, it gets louder.
No, I would not recommend this to a friendSamsung Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Affordable nice size tv. Picture quality is ok. I don't like the remote, the buttons feel kind of weird.
I would recommend this to a friendPicture was not very clear for being 4k
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very bright and colorful picture, the apps sometimes would not work and tv needed to be turned in then off, but not bad for what I paid
No, I would not recommend this to a friendNever settle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There wasn’t many options to chose from, so I settled and while I’m not disappointed, I wish I had ordered what I wanted online.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
no bluetooth
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great picture but doesn't have bluetooth and that sucks because you can't expand speakers
No, I would not recommend this to a friend Not the knockout I expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung 4K UHD replaced a Samsung plasma TV. I was very excited to see the tremendous difference in picture quality. It didn’t happen.
No, I would not recommend this to a friendGood quality for the price but average performance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some times the tv performance decreases. Expected to be inbuilt chromecast like other tv’s. Functionality time delay from remote to tv.
I would recommend this to a friendGood TV but....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 HDMI port has issue, Picture keeps flashing. Tried contacting BestBuy but line is busy or chat took long to connect to agent
No, I would not recommend this to a friendIt was an ok TV.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has already went out. Im not sure if it was just a bad one or what. I didnt get a protection plan, so my bad on that.
No, I would not recommend this to a friendGood television for kids bonus room.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this television for the family room, needless to say I was not happy with the performance the black colors during gaming or movies were"pixelating"or moving around,during dark scenes which was quite distracting.Returned it and got the 7100 series much better choice for an entry level 4k television.
No, I would not recommend this to a friendBrand response from Samsung
Posted .jdawg:
Thank you for being a Samsung customer. I am glad to see that the NU7100 Series TV is working out well for your family...and apologize that you had issues with the NU6900 model.
Please know that the NU6900 does feature many advancements to bring you clear, sharp, vibrant picture enjoyment, including PurColor (for millions of rich colors), HDR10+ (for exceptional dynamic range), and Motion Rate 120 (for fluid motion). I am sorry this model disappointed.
If you should ever have questions, concerns, or need assistance, please reach out to Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thanks for choosing Samsung. We appreciate your feedback.
- Cons mentioned:Volume
Tv
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv volume goes out and you have to wait twenty minutes for the volume to come back.
No, I would not recommend this to a friend It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alright sometimes the photo / movie has a little blur not many would notice it but I down graded tvs so it’s noticeable to me.
No, I would not recommend this to a friendGreat product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product it works amazingly well and I really enjoy this product
I would recommend this to a friend