Customer Ratings & Reviews
- Model:
- UN55NU6900FXZA
- SKU:
- 6268404
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the 55" Class 6 Series LED 4K UHD Smart Tizen TV's excellent picture quality, easy setup, and reasonable price. Many customers appreciate the Smart TV features and the user-friendly Tizen operating system. However, some customers have concerns about the durability of the TV, with a few reporting issues with connectivity, warranty, and volume.
This summary was generated by AI based on customer reviews.
Not so Smart
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV 3 months ago. I have had to reset the "smart hub" each month. The only way to stream consistently with this tv is to add a Roku stick to it. Tried contacting Samsung to get some help and just a big run around. I would suggest buying another brand.
No, I would not recommend this to a friendIssue within 2 weeks of having
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a multicolored collection of lines that flicker on the screen every hour or so. It goes from the top of the screen to the bottom and is about 5 inches wide. Some type of glitch or wiring issue. Worst timing given returns cannot be made during this time frame.
No, I would not recommend this to a friendThis tv was a disappointment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It turned out to be defective. Poor reception, would change to a different station, then it would freeze up & do nothing, & sometimes shut off out of nowhere. Samsung’s are usually good brands, but this was a lemon. We ended up buying a different tv somewhere else.
No, I would not recommend this to a friendSad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not the quality I expected from samsung.
No, I would not recommend this to a friendWasn’t really good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It really isn’t a good tv my thing is that it’s slow and the picture quality isn’t what I expected I was hoping to get a 10/10 but nope it’s slow performance glitches and it’s not even 4K UHD I had my old Panasonic for 6 years plus and that looked like the same picture in my opinon Mann smh:(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Electronichead:
I am very sorry that this TV has not lived up to your expectations and that you find it is performing slowly with unsatisfactory image quality.
This 55" NU6900 is a Smart 4K UHD TV, delivering 4x's the resolution of Full HD, while also being able to upscale non-4K TV content to 4K using Samsung's powerful UHD engine.
Please reach out to us so we can better understand your usage scenario and why you are not getting 4K on this 4K TV.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you.
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible quality sound and picture....worst tv purchase ever
No, I would not recommend this to a friendTV warranty
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took over a month to get warranty approval for replacement TV. Very disappointed, as I was without a TV for so long. May still be worth it, but with prices coming down, next time I'll just go buy a new TV and forget the warranty.
No, I would not recommend this to a friendTV died in 2 days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally bought this tv 2 days ago on tuesday. Died on my while watching netflix. Literally just fried. Wont respond to nothing just a red light flashing. Extremely disappointed to get a brand new tv and have this happen. What a joke.
No, I would not recommend this to a friendThis person stole my visa card and got this item!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't purchase this item this Person RICHARD BROWN, stole my card and ur employees allowed him to pick this item up WITHOUT ID! I am upset off about this I work hard for my money. Then this stuff happens. NOT HAPPY AT ALL!!!!!
No, I would not recommend this to a friendJunk!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV in 2020 believing it to be a new model? Wrong this model was made in 2018 and had no Switch for 2G to 5G App with Ethernet connection? Made getting maximum Streaming Capability Impossible!!
No, I would not recommend this to a friendSamsung TV has a glitch
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung TV works great except that it has a glitch where the TV sometimes does not recognize the internet connection and you need to reset it. I would research this problem before buying any Samsung TV.
No, I would not recommend this to a friendDefective TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV intermittently lost video and audio. We took it back to Best Buy and got a much better Sony TV.(open box - paid same as for the Samsung. Original price was exactly twice what we paid) Very happy with the Sony TV.
No, I would not recommend this to a friendGet something better.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this tv. There is a reason it's cheap. Pay up and go with a 7 or better yet an 8 series. Also have an 8 series and next to each other the different is night and day.
No, I would not recommend this to a friendsound and resolution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv sound muted itself and has to be reset often, 1/4 of the screen can’t keep up with the rest of the tv as it blurs out, I am for sure returning this piece of sh.. there lines diving the screening in 4, don’t buy
No, I would not recommend this to a friendComplete Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV's CPU is so slow there's a 3 second wait after every button is pushed. It's hard to believe Samsung made such a piece of garbage. Don't walk away, run.
No, I would not recommend this to a friendBreaks after 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years old and decides to get the huge black line down the center. I’ve owned mostly vizio and Samsung, never had this happen to even a 13 year old tv.
No, I would not recommend this to a friendTV stopped working within just under a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked great for about a month then stopped working. Contacted best buy to exchange it and their policy is 15 days. What a joke. Last time I shop at bestbuy. Walmart is better than bestbuy.
No, I would not recommend this to a friendGarbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality much worse than my much older Lg. Image would lag only in center of the tv. Returned, paid more for a better tv. You get what you pay for. Will not buy black Friday specials ever again.
No, I would not recommend this to a friendWorst tv ive ever purchased.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY dark lit tv. Has auto-dimming feature impossible to turn off. Settings have barely any change noticeable. Worst tv ive ever purchased. HORRIBLE or
No, I would not recommend this to a friendNot compatible with anything
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was one of my most excited purchases and once I got it home and mounted, it wasn’t compatible with many apps I use including FXNOW, and is not compatible with apple iPhone air play.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NintendoGuy:
Thank you for sharing your experience with the Samsung 55" NU6900 TV.
So that we can better assist you with compatibility app concerns, we ask that you please contact us and speak with a Samsung Customer Service representative.
You can reach us via any of these options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions