Customer Ratings & Reviews
- Model:
- UN55TU8000FXZA
- SKU:
- 6401746
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 55" Class 8 Series LED 4K UHD Smart Tizen TV for its excellent picture quality, easy setup, and reasonable price. Many customers rave about the TV's stunning visuals and vibrant colors, while others appreciate the user-friendly interface and quick setup process. However, some users have expressed concerns about the remote control, screen issues, connectivity problems, volume issues, and short lifespan of the TV.
This summary was generated by AI based on customer reviews.
55 inch Samsung 4K smart Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would be 5 stars, but often the remote disconnects from the tv. If this problem gets fixed, I’ll happily change my review to 5 stars.
I would recommend this to a friendBrand response from Samsung
Posted .Derrius:
Thank you for purchasing the Samsung TU8000 TV. I am very sorry that you are experiencing issues with your remote. There are a number of reasons why your remote may not be working as expected. The most common are physical damage, battery issues, or pairing issues. You may want to try the following troubleshooting steps.
1) Reset the remote by removing the batteries & pressing Power for 8 seconds. Then reinsert the batteries.
2) Try to re-pair it with the TV. Press and hold Return and the button that is diagonally up and to the right of Return. (This is usually the button with 4 colored dots, but can vary depending on the remote). This will reset the smart remote.
Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.
If you continue to experience issues with your remote, contact our Support Center to request service.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blacks are grayish, the tizen operating system is not as good as others os. I had this tv for about 10 days (returned it) and it’s quality was never as how samsung used to be. After 10th day the back panel had burned marks and the display screen started to show spots all over. I bought this because it was a “samsung” but I have learned that sometimes you can’t buy something just because it’s a known brand.
No, I would not recommend this to a friendTV lasted just over a year!!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only good for a year!!!! Installation by GEEKS a total loss!!!! We'll have to buy a NEW TV NOW!!!! March 18, 2021???? Ron R
No, I would not recommend this to a friendbad picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HI. I found that this picture is bad. I have an older sharp tv [10yrs] has a much better picture. Should have returned it.
No, I would not recommend this to a friendSamsung Black Screen of Death after only 6 days!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this television from Best Buy on April 16th 2021. The unit listed approximately 6 days before the dreaded Samsung black screen of death. The audio worked perfectly, yet the power board had burned out and there was no picture. Google “Samsung Black Screen Of Death” before even thinking about this tv. I do have to say Best Buy was fantastic about bringing me another one (two weeks later) and returning the bad one without the original box. It has been exactly six days today since I received the new one... and everything seems ok... but I have to say my faith is Samsung is gone. Something this expensive should have lasted longer than six days. Do yourself a favor, and buy a similar LG or Sony.
No, I would not recommend this to a friendNot for a sunny room
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does very poorly in a sunny living room. Can’t watch during the day.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Disappointed Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this TV for 17 days and it started rebooting itself randomly, this got worse and worse and is now an inoperable $500 object hanging on my wall. What a disappointment. Prior to this I had always had great luck with Samsung. Now working with Geek Squad to fix. Glad I bought the coverage from them or else I’d probably really be stuck.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RMMD,
I am very sorry for the issues you have encountered with your TU8000 TV and apologize for the let-down.
Your user experience is very important to us and will be shared with our teams.
Please know that your TV is backed with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Should you need further assistance, please contact Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Damaged table
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything came on time but my kitchen table was damaged and had to be returned. Otherwise everything was good.
I would recommend this to a friendAverage 4k TV for a deal
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first UHD TV and i have no issues with it, only wished the speakers had more bass.
I would recommend this to a friendTv Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is not workin properly. Not connecting to the WiFi every time I turn it off it has problems connecting back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Taz143:
Thank you for purchasing the Samsung TU8000 TV and for your review. I am very sorry you are experiencing WiFi connection issues. A recent firmware update is available which may help improve your connection. (1460.9 released on 12/7/20)
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
You may also want to enable automatic updates for future convenience.
Select Settings > Support > Software Update, then select Auto Update.
Should your problem persist, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture & color are not vivid. TV keeps trying to communicate with my samsung phone and it is extremely annoying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Katydid,
Thank you for your review and purchase.
What you are describing is not normal, and maybe caused by accidental activation of certain features.
Please reach out to us so that we can better understand what happened and assist you with solutions. You can contact us via any of these options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
- Pros mentioned:Picture quality
TV REVIEW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PICTURES IS GOOD . SPEAKERS AND SOUND QUALITY IS NOT THAT GREAT.
No, I would not recommend this to a friend Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound. Literally cannot hear the tv. Guess we will have to purchase a sound bar.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good a picture as the 4 year old 4000 series it replaced. Not terrible but I was expecting better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Pumpkin1,
Our 2020 TU8000 Series features Crystal UHD processor, 4K AI upscaling, HDR, Game Enhancer, and Multiple Voice Assistance and more, all designed to give you the best in dazzling, crystal-clear images and rich digital experience.
There are several settings you can adjust to your liking such as Picture Mode and Expert Settings. Please see this guide for complete details:
https://www.samsung.com/us/support/answer/ANS00079295/
In addition, the quality of the image on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG, available 8AM – 12AM EST 7 Days A Week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Ambassador
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given very little instruction on how to use the features.
I would recommend this to a friendtv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its Ok But alexa mic not working apps are not the easiest to navigate
I would recommend this to a friendBrand response from Samsung
Posted .guycher,
Thank you for sharing your thoughts with us.
Voice commands may differ for each voice assistance option.
We recommoand you to look up the command examples for each voice assistant.
Go to Settings> General> Voice >Amazon Alexa Settings
Please know that you can remove apps you no longer want and free up memory space on your TV.
Press the Home button to open up the TV's Home screen menu.
Navigate to select APPS, and then select the Settings icon in the top right corner.
Next, select the app you want to delete.
Finally, Select Delete, and select Delete again to confirm.
You can also reach out to Samsung Support for step-by-step assistance with setup, features, and operation:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F.
Registration gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Ambassador
Unusable and too late to return
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty much loved this TV for the first couple of weeks. Then this annoying noise (not aure how to explain it other than to call it a notification sound.....like a ding or a chime). It was pretty sporadic at first so I ignored it. Bad idea. It's much more frequent now ro the point we can't use the darn tv because it just doesn't stop. It's across all physical inputs, streaming services, apps, everywhere. Tried everything to find the source and couldn't. Broke down and called Samsung. He didn't really even listen to what I was calling about. Just immediately wanted to log into my tv remotely and do a soft reset (I had already tried a hard reset before calling, btw). He checked the firmware and such (which I had also already done). He didn't answer my question as to what the noise was or why it was happening but it seemed to go away so I left it alone. Well it came back the next day. Ug. I can't call Samsung every time I want to watch TV so I'm stuck with an essentially useless brand new $500 TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gildedspirit,
Thank you for purchasing the Samsung TU8000 Crystal UHD 4K TV and for bringing your concerns to our attention.
I apologize for the unfortunate experience you had in trying to fix the noise issue.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Here are some tips that may of help:
1. Run a Sound Test
Go to Settings- Support- Device Care- Self Diagnosis- Sound Test
2. Make sure that the audio cable is connected to the correct audio output connector on
the external device.
3. For antenna or cable connections, check the Signal Information.
Sometimes a low signal level may cause sound distortions.
Go to Settings- Support -Device Care -Self Diagnosis- Signal Information
If the noise issue did not go away after the above steps, please give us another opportunity to help you troubleshoot or start warranty service.
You can reach us via any of the following:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
Decent TV for 1-2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 2 years then the HDMI ports stopped working
No, I would not recommend this to a friendlooks good, not happy about needed App to manage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really not happy about needing the app to manage the TV, especially for my dad to use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DelA:
From your TV, you can monitor and configure smart devices you connected to the SmartThings service via the SmartThings app installed on them. You can receive notifications about the statuses of your connected devices. However, for basic day-to-day usage, your dad does not need to use the app.
Should you have any questions regarding usage, features, or functions, Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Does not have Sling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many steps to set up with my Sling But because of Covid can’t return it for the one I need.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JonW33,
Thank you for your purchase and review.
I am sorry to learn that you experienced issues when setting up your Sling TV app.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (Ask for TVs)
Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador