Customer Ratings & Reviews
- Model:
- UN55AU8000FXZA
- SKU:
- 6452996
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 55" Class 8000 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its affordability. Many appreciate the vibrant colors and straightforward setup process. However, some users express dissatisfaction with the remote control and report issues with the volume level and software responsiveness. Overall, the positive feedback on picture quality and ease of use outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Sound needs adjustments
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good. Too much difference in sound from station to station
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for purchasing the Samsung 55" AU8000 and for sharing your experience with inconsistent volume levels. I apologize for the inconveniences you have had with this. Please try the troubleshooting steps below to resolve the issue.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Settings > Sound > Expert Settings > Auto Volume = On
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test
If the issue persists, please reach out to us so that we can provide further troubleshooting. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This television is the best one I have ever purchased. Great buy!
I would recommend this to a friendtv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When watching DVR recordings it jumps around a bit and bothers me a tad
I would recommend this to a friendSamsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional installation and the TV works great
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up. Just as advertised. Easy to get connected.
I would recommend this to a friendGreat clarity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much better definition than my old 48 in Samsung!!
I would recommend this to a friend- Pros mentioned:Tv quality
Do NOT buy this television. It is noisy when off!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned 2 of these tvs after buying one to replace an older Samsung 55" tv. It makes a horrible clicking sound when turned off. It is NOT the television cooling because if you unplug the television it immediately stops. I had assumed the first one was defective but the second was exactly the same. In a living room maybe this isn't so back, but in a bedroom it's completely unacceptable and loud enough to keep me awake. I'll never buy another Samsung Television (or fridge for that matter). I replaced with a Sony Google and I'm now very happy with the television and it's performance. It even integrates with all my other Google devices.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for sharing your review of the Samsung AU8000 TV. Your details regarding an abnormal noise from the TV when powered off are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was not working. Best Buy was no help in replacing it because I opened the box a day late than their 15 days policy. Ridiculous. Now I have to run after Samsung to fix it. Which is no fun.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user970428,
I'm sorry to hear that your AU8000 TV is no longer working. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Another water drip Samsung TV - DON'T BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returning this TV due to dripping/tick-tock sounds when powered off. Please Samsung, do not tell me it is just expansion and contraction from plastics and other materials, it's obviously a power supply defect. Yes, the TV works fine and is safe, but the TV must be unplugged at night if you want to sleep. Otherwise drip drip drip... Also lots of power supply buzz and hum when there is bright images and your volume is low. Not acceptable for a $600 major brand TV. Also, the menu system is terribly slow to respond - also unacceptable for a 2021 TV. Lastly, the built in Samsung free TV channels are always popping up and can't be deleted. Absolutely the worst part about all Samsung TVs these days. We even have it on our $4000 Samsung Q9 65" TV as well. Please just let us chose what apps are on the device.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoeA,
Thank you for sharing your detailed review of the Samsung AU8000 TV. Your feedback is very important to us and will be shared with our internal product team. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
Please know, Samsung TV Plus can be disabled, removing the channels from your default guide. Should you want to disable TV plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press and hold the enter or select button on the remote. This will bring up two options. ‘Move’ and ‘Remove’.
2) Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Alternatively, you can leave TV Plus enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
Should you wish to troubleshoot the additional issues you are experiencing before returning your unit, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
No one taking responsibility!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv a few months ago. My home is being remodeled so I set it aside. When I went to open it the screen was completely busted. This had to have happened in shipping. I was very careful to protect the set. Best Buy will not replace it. Samsung says it’s Best Buy’s problem. I’m out almost 600.00 I also bought the five year protection plan. I will never own another Samsung or shop at Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TheresaMathis,
We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Don’t waste your money!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it! It freezes and shuts down. It shuts down for no reason. It gets these odd error messages and then shuts down. And when it does one of these shutdowns it won’t turn back on with the remote or with the manual button, which took forever to even find. You just have to wait for it to decide to work again. I HATE IT!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user858268,
Thank you for letting us know about the issue you are having with the AU8000 TV shutting down by itself. Please know we are here to help you and have a few troubleshooting tips for you to try.
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the TV continues to turn off by itself continuously, please contact our Samsung Customer Support so we can better assist you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Software its the worst. I’ll go to return it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even in the first configuration, I was trying to setup the initial settings and you clicked the remote control and 10 seconds later the TV responded. I updated the software, called samsung for assistance and they recomended me to return the TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoshOchoa,
We always aim to deliver a great experience, and it’s unfortunate that the quality of Samsung’s AU8000 TV did not meet your expectations. We greatly value your feedback and will share it with our product team.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defects, if purchased brand-new directly from an authorized seller.
To help you further, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor