Customer Ratings & Reviews

Hi there,

We appreciate your feedback on the Samsung AU8000 TV remote. Please know that most Universal remotes can be programmed to the AU8000, or you can utilize your cell phone via the SmartThings App to control your TV.

Also, to help you learn the various features, functions, and settings of the TV and Remote, you can download the User Manual and Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 under Crystal UHD TVs > A Model Lineup.

If there’s anything we can help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.

~ Samsung Advisor

Hi Quentin,

Thank you for your review of the AU8000 Crystal UHD TV and sharing your experience with slow remote response time.

To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care

This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.

Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Hi SuperFrustrated,

If your TV is announcing everything you do, Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It’s possible you’ve accidentally turned it on by holding down the volume button on your TV remote.

To turn off Voice Guide, navigate to: Home > Menu > Settings > All Settings > General & Privacy > Accessibility > Voice Guide Settings > Voice Guide.

I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Specialist

Hi ArianaR,

Thank you for purchasing the Samsung AU8000 Crystal UHD TV. We appreciate you sharing your experience with the picture quality of your new TV. Your details and image will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.

Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.

You can also go to: Settings > Picture > Expert Settings to manually fine tune your image.

If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi Keith,

Thank you for sharing your review of the Samsung AU8000 Crystal UHD TV. Your details regarding your picture quality and motion performance are appreciated and will be shared with our internal teams.

Should you ever decide to give Samsung TVs another try and experience issues, or need assistance with usage, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

We hope to regain you as a customer in the future.

~ Samsung Solutions

Hi there,

We appreciate you sharing your experience with us and providing feedback regarding a clicking noise from your TV.

Please know, Samsung TVs use a combination of metal and plastic material. These materials are subject to expansion and contraction due to temperature changes. Occasional creaking, popping, or cracking may be heard. Additionally, certain components within the TV may cause these temporary noises once powered off. This does not indicate a product malfunction. The TV is safe to use.

Should you have additional questions, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Hi AnnC,

We appreciate you sharing your feedback regarding parts missing from your AU8000 TV. You mentioned purchasing your TV in open-box condition; therefore, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved promptly.

If you have questions or need help, Samsung is here for you! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi Dawn,

Thank you for your review of the Samsung AU8000 Crystal UHD TV. Your feedback is very important to us and will be shared with our internal product team.

If there is anything we can do to improve your experience such as helping to optimize settings, please let us know. You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Hi Cookie,

Thank you for purchasing the Samsung AU8000 Crystal UHD TV and sharing your review. We value your feedback regarding the issues you are experiencing and will share it with our teams.

Please know, Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

We would love the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance. Please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

We look forward to hearing from you.

~ Samsung Solutions

HI Neveragsin,

I am sorry to hear that you are having issues with your AU8000 TV no longer turning on. We understand how frustrating that can be and appreciate your patience while you await service.

If there is anything else we can do to help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Advisor

Hi DELI,

Thank you for your review of the Samsung 55" AU8000 Crystal UHD TV and for sharing the issues that you have experienced with your unit. We appreciate your patience in having to deal with the inconvenience of an exchange.

Should you need assistance with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Hi MizzV,

I am very sorry to hear you are experiencing issues updating the firmware on your new AU8000 Crystal UHD TV.

If you are unable to update the firmware via WiFi, the latest software version can be downloaded from the download center on Samsung's Website by selecting your TV's type and model. If the version on the website is a later version than the one displaying on your TV:
a. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
b. Connect the USB thumb drive to a USB port on your TV.
c. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
d. Follow the on-screen instructions to install the updated software.

Try to use the app that wasn't working before and see if the problem has been resolved. Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care.

This improves your apps performance as it frees up unused cached memory and closes background apps.

I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Hi NoneYa,

Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. Your feedback regarding a ticking noise while the TV is powered off is important to us and will be shared with our product teams.

Please know, Samsung TVs use a combination of metal and plastic material. These materials are subject to expansion and contraction due to temperature changes. Occasional creaking, popping, or cracking may be heard. Additionally, certain components within the TV may cause these temporary noises once powered off. This does not indicate a product malfunction. The TV is safe to use.

With this in mind, here are a few quick tips on how to reduce the expansion that can cause these noises.

1) Ensure that there is adequate ventilation. Some enclosures may not allow for proper ventilation. This causes the internal temperature to increase and the plastic to expand even more than normal. For recommended ventilation requirements, please see your user manual.
2) Make sure there aren't any heating or air conditioning vents pointing directly at the TV.
3) Verify that the TV is on a flat and level surface. Tilting or an uneven stand can increase these noises.

Should you continue to experience this, please contact Samsung Customer Support for additional assistance. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Hi,

Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. Your feedback regarding a clicking noise while the TV is powered off is important to us and will be shared with our product teams.

Please know, Samsung TVs use a combination of metal and plastic material. These materials are subject to expansion and contraction due to temperature changes. Occasional creaking, popping, or cracking may be heard. Additionally, certain components within the TV may cause these temporary noises once powered off. This does not indicate a product malfunction. The TV is safe to use.

With this in mind, here are a few quick tips on how to reduce the expansion that can cause these noises.

1) Ensure that there is adequate ventilation. Some enclosures may not allow for proper ventilation. This causes the internal temperature to increase and the plastic to expand even more than normal. For recommended ventilation requirements, please see your user manual.
2) Make sure there aren't any heating or air conditioning vents pointing directly at the TV.
3) Verify that the TV is on a flat and level surface. Tilting or an uneven stand can increase these noises.

Should you continue to experience this, please contact Samsung Customer Support for additional assistance. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Hi ElizabethH,

We are sorry that your Samsung AU8000 TV image often has distortion issues. Please try these troubleshooting tips to resolve the issue.

Please check your connection with these steps:

1. Disconnect and reconnect the power cables and HDMI cables on the back of your TV, then unplug the power cord and plug it back into the wall outlet
2. If the external device supports UHD video, use a dedicated HDMI cable (4K) for HDMI video playback.
3. If a component cable is used, make sure that the colored connectors are connected to the matching connectors on the external device and the TV.
4. Check the cable connection if you use a set-top box. The cable you need to check depends on the type of set-top box.
5. Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required.
6. If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode.

For more help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.

~ Samsung Advisor

Hi Michelle,

Thank you for choosing the Samsung 55" AU8000 Crystal UHD TV and taking the time to share your experience. Your details on a knocking sound when powered off will be shared with our product team.

Please know, Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

We would love the opportunity to look into this for you so we can provide additional troubleshooting or warranty assistance. Please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

We look forward to hearing from you.

~ Samsung Solutions

Hi MRRP,

Thank you for taking the time to provide feedback on your AU8000 TV. We take pride in our products and are sorry to hear that your experience was not up to our high standards.

Please give us a call so we can troubleshoot the issue with you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi GreatIFITWrok,

Thank you for your review of the Samsung AU8000 Crystal UHD TV and for sharing the issues that you have experienced with your unit. We appreciate your patience in having to deal with the inconvenience of servicing your TV.

Should you need assistance after your service appointment, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Hi,

Thank you for purchasing the Samsung 55" AU8000 and for sharing your review. I'm very glad to see that you are happy with this product. However, you have given this model a 3-star rating.

If there is anything we can do to assist you or provide solutions to improve your experience, please contact Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Hi Giggles,

I am sorry to hear that you are seeing screen abnormalities on your new AU8000 Crystal UHD TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test

If this occurs on all sources and the picture test, this will require service. For assistance with additional troubleshooting steps or setting up a service appointment, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions