Customer Ratings & Reviews
- Model:
- UN55DU6900FXZA
- SKU:
- 12513172
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tv used it everyday with no problems at all
I would recommend this to a friendTv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good tv, does what it suppose to do. Apps work perfectly fine
I would recommend this to a friendSamsung TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has excellent resolution. The sound would be the only downside to this TV. I am glad I bought the soundbar
I would recommend this to a friendsamsung 55 4k smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered and in good condition, we gave this away as a company raffle gift and the employee was very happy.
I would recommend this to a friendTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is excellent! Everyone should buy one for their guest bedrooms!
I would recommend this to a friendWhat's wrong with the Samsung 55"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up, the english subtitles and audio voice are set ON when they should be NO and you have to turn them on. Hard to get MAX from the app store and You Tube won't stay in the cue of streaming content to choose from. Overall made the TV way to complicated. On the + side - sold at a very good price
No, I would not recommend this to a friendBrand response from Samsung
Posted .MaxieMe,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
It’s okay.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair price however , sound audio is inconsistent and majority of the time seems low. Sometimes control to tv function lacks. For it being a 2024 tv it does not have a voice / speak feature so when looking up something for example on YouTube it takes forever. For the price however seems fair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yesenia,
I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
You are correct, the DU6900 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Samsung 55”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dark scenes are a little hard to see sometimes but a great tv for the money.
I would recommend this to a friend55’ TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son needed a TV in his room and this came at a perfect time for him
I would recommend this to a friendWe love Samsung tv’s!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love Samsung Tv”s and this one is not a dis -appointment.
I would recommend this to a friend55" Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good deal for the price and delivery was smooth enough
I would recommend this to a friendBe wary of Best Buy Total Membership
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought TV in Nov 2024. Was doing a remodel in the living room. Opened the box for first time this past Monday (3/24) and mounted the tv. Turned on, lasted 15 seconds and went black. Contacted Best Buy through chat. Said I need to go through manufacturer even though I was a Best Buy Total member (which was sold on the basis that Best Buy would handle any repairs/replacements if Total Member). So here I am, without a TV and a $300 membership that doesn’t seem to be what they sell you on. Samsung picked up the TV and will be repairing it. Unknown time frame for that. First time Best Buy has failed totally.
I would recommend this to a friendTCL is better.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it because picture was not crystal clear. Bought the TCL. Much better.
No, I would not recommend this to a friendHDMi port failure
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the HDMI port stops working suddenly., ......,...,,............. overall TV performance is good .
No, I would not recommend this to a friendGlitchy screen
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year old and screen has glitches. Need to return the tv
No, I would not recommend this to a friendVery Disappointed – Poor Customer Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a Samsung TV from Best Buy during the Thanksgiving sale. Not long after, the screen went completely blank. When I reached out to Best Buy for help, I was told they couldn’t do anything and that I had to contact Samsung directly for warranty service. This experience left me wondering—what's the point of buying from Best Buy if they won’t stand behind the products they sell? I expected at least some level of support or guidance, but instead, I was brushed off. Samsung T.V’s last for very long and it’s shocking. I’ve since heard from others that Best Buy is one of the worst places to purchase electronics, and sadly, I now understand why. Definitely a very disappointing experience, and I’ll keep it in mind for future purchases.
No, I would not recommend this to a friendIssues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if the issue is with the tv but always have trouble with amazon video app have to unplug tv and replug in for it to work
No, I would not recommend this to a friendBrand response from Samsung
Posted .VivianaS,
If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update.
If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, available 8 AM – 12 AM EST, seven days a week. For more contact options, click here: https://www.samsung.com/us/support/contact/
We look forward to hearing from you.
~Samsung Pro
Samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.resolution, not as sharp, as my 20-yr old, Samsung. no more to say.
No, I would not recommend this to a friendGot a lemon TV, disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung products, but we got a lemon with this purchase. When I turn on the TV, the sound comes on, but the picture can take from 30 seconds to 5 minutes before it turns on. Now the sound is making a clicking noise that sounds like water hitting a window. Not sure I will buy another anything from Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Skipper61,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you paid for. No real bells and whistles recommend for child’s room or gaming screen for a child.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cynthia,
Thank you for purchasing Samsung’s Crystal UHD 4K DU6900 Smart TV, which allows you to stream your favorite shows, play games, or even work out with a trainer. Experience everything you love with the Smart TV powered by Tizen! If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro