Customer Ratings & Reviews
- Model:
- UN55DU6900FXZA
- |
- SKU:
- 6593856
Customer reviews
Rating 4.7 out of 5 stars with 787 reviews
(787 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the 55” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024) highly for its excellent picture quality, ease of use, and good value for the price. Many appreciate the vibrant colors and straightforward setup process, finding it well-suited for gaming and movie viewing. However, some users expressed minor concerns about the remote control's usability and occasional app performance issues. While some found the sound quality acceptable, others suggested using a soundbar for enhanced audio.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great TV, no complaints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, I like the smartthings features more than I expected.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
OK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality image, but i been having problems watching apple tv and other apps. Looks the it froze. Not sure if i hate it or love it
I would recommend this to a friendBrand response from Samsung
Posted .JuanaG,
Thank you for letting us know about the issues you are having with your DU6900 TV freezing with certain apps.
First, let's ensure you are running the latest Firmware Update. Go to Home > Settings > Support > Software Update.
If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was easy and the product is great. I recommend this tv to everyone.
I would recommend this to a friendRated 5 out of 5 stars
Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The help was real great and there communication was great
I would recommend this to a friendRated 5 out of 5 stars
Great price great picture!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best deal ever! I didn’t even need a TV, but I wanted to go 4K and this price was unprecedented
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was great, unless I wanted to watch Direct Stream channels. Samsung baked in channels looked beautiful. Nope. It was returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KennethB,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Rated 5 out of 5 stars
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with my purchase. The delivery was exactly what they said it would be.
I would recommend this to a friendRated 5 out of 5 stars
Samsung 55 inch TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv at a great price. We like Samsung because of their tv line up and live tv options when streaming.
I would recommend this to a friendRated 5 out of 5 stars
Great size TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV been great purchase and great fit for the living room. So far no problems
I would recommend this to a friendRated 5 out of 5 stars
Happy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Smart TV for my dad he's a Veteran love's its Samsung is always best in my opinion.
I would recommend this to a friendRated 5 out of 5 stars
Great television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to my living room! I have bought numerous of Samsung TV’s and they all perform great.
I would recommend this to a friendRated 5 out of 5 stars
Tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maravilhosa, ótima compra na best by!!! Super reclmendo
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
The tv is too complicate to use for my parents
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old 2016 samsung tv is very simple to use, but this 2024 model is too complicated for my parents, the interface is a nightmare, all they need is a simple button to change to HDMI 1 and it takes ten steps to get there, i dont want to see the smart interface or hub after turn on the tv. The tv itself is good, but dont buy it for older people or you just want simple platforms.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ging,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If we can further help with any issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Rated 5 out of 5 stars
We recommend to purchase this tv is working very w
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv is working very well, also best buy people have a great costumer service
I would recommend this to a friendRated 5 out of 5 stars
Big Screen Television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television was a gift to my great niece. There has not been any complaints.
I would recommend this to a friendRated 5 out of 5 stars
Luv Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My brother loves his new tv, awesome price and real good quality
I would recommend this to a friendRated 5 out of 5 stars
.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. .
I would recommend this to a friendRated 5 out of 5 stars
Tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the very good ceterabasket of very good quality I love it I have bought it 2 times expectaculat
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price very good tv i love it its amazing thank u
I would recommend this to a friendRated 5 out of 5 stars
Great Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Service I ordered this on-line, and picked it up at the store. Very helpful
I would recommend this to a friend












