Customer Ratings & Reviews
- Model:
- UN55DU6900FXZA
- SKU:
- 6593856
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the 55” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024) highly for its excellent picture quality, ease of use, and good value for the price. Many appreciate the vibrant colors and straightforward setup process, finding it well-suited for gaming and movie viewing. However, some users expressed minor concerns about the remote control's usability and occasional app performance issues. While some found the sound quality acceptable, others suggested using a soundbar for enhanced audio.
This summary was generated by AI based on customer reviews.
Great TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really recommend this TV, it looks great good buy!!
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly it helps comparing the specs thx .
I would recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally upgraded the tv for my Mom and she loves it
I would recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tv used it everyday with no problems at all
I would recommend this to a friendsamsung 55 4k smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered and in good condition, we gave this away as a company raffle gift and the employee was very happy.
I would recommend this to a friendTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is excellent! Everyone should buy one for their guest bedrooms!
I would recommend this to a friendWhat's wrong with the Samsung 55"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up, the english subtitles and audio voice are set ON when they should be NO and you have to turn them on. Hard to get MAX from the app store and You Tube won't stay in the cue of streaming content to choose from. Overall made the TV way to complicated. On the + side - sold at a very good price
No, I would not recommend this to a friendBrand response from Samsung
Posted .MaxieMe,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
It’s okay.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair price however , sound audio is inconsistent and majority of the time seems low. Sometimes control to tv function lacks. For it being a 2024 tv it does not have a voice / speak feature so when looking up something for example on YouTube it takes forever. For the price however seems fair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yesenia,
I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
You are correct, the DU6900 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Samsung 55”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dark scenes are a little hard to see sometimes but a great tv for the money.
I would recommend this to a friendTCL is better.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it because picture was not crystal clear. Bought the TCL. Much better.
No, I would not recommend this to a friend55’ TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son needed a TV in his room and this came at a perfect time for him
I would recommend this to a friendWe love Samsung tv’s!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love Samsung Tv”s and this one is not a dis -appointment.
I would recommend this to a friendBe wary of Best Buy Total Membership
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought TV in Nov 2024. Was doing a remodel in the living room. Opened the box for first time this past Monday (3/24) and mounted the tv. Turned on, lasted 15 seconds and went black. Contacted Best Buy through chat. Said I need to go through manufacturer even though I was a Best Buy Total member (which was sold on the basis that Best Buy would handle any repairs/replacements if Total Member). So here I am, without a TV and a $300 membership that doesn’t seem to be what they sell you on. Samsung picked up the TV and will be repairing it. Unknown time frame for that. First time Best Buy has failed totally.
I would recommend this to a friend55" Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good deal for the price and delivery was smooth enough
I would recommend this to a friendHDMi port failure
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the HDMI port stops working suddenly., ......,...,,............. overall TV performance is good .
No, I would not recommend this to a friendGlitchy screen
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year old and screen has glitches. Need to return the tv
No, I would not recommend this to a friendVery Disappointed – Poor Customer Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a Samsung TV from Best Buy during the Thanksgiving sale. Not long after, the screen went completely blank. When I reached out to Best Buy for help, I was told they couldn’t do anything and that I had to contact Samsung directly for warranty service. This experience left me wondering—what's the point of buying from Best Buy if they won’t stand behind the products they sell? I expected at least some level of support or guidance, but instead, I was brushed off. Samsung T.V’s last for very long and it’s shocking. I’ve since heard from others that Best Buy is one of the worst places to purchase electronics, and sadly, I now understand why. Definitely a very disappointing experience, and I’ll keep it in mind for future purchases.
No, I would not recommend this to a friendIssues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if the issue is with the tv but always have trouble with amazon video app have to unplug tv and replug in for it to work
No, I would not recommend this to a friendBrand response from Samsung
Posted .VivianaS,
If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update.
If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, available 8 AM – 12 AM EST, seven days a week. For more contact options, click here: https://www.samsung.com/us/support/contact/
We look forward to hearing from you.
~Samsung Pro
Samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.resolution, not as sharp, as my 20-yr old, Samsung. no more to say.
No, I would not recommend this to a friendJunk - Doesn't last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always have had good luck with Samsung TVs till now. This one hasn't even lasted a year and now the right and left side have large blackout sections in the screen.
No, I would not recommend this to a friend