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Customer reviews

Rating 4.7 out of 5 stars with 795 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the 55” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024) highly for its excellent picture quality, ease of use, and good value for the price. Many appreciate the vibrant colors and straightforward setup process, finding it well-suited for gaming and movie viewing. However, some users expressed minor concerns about the remote control's usability and occasional app performance issues. While some found the sound quality acceptable, others suggested using a soundbar for enhanced audio.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 795 reviews
  • Rated 5 out of 5 stars

    Barbara's TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it in my office. It has a very clear and bright screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SAMSUNG

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super crystal clear high resolution! Perfect for movie night

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good delivery time and device working perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good delivery time and device working perfect

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A fair to good tv.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was on special offer when purchased. It is ok, but not great. Sound is a weakness in the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it for my bedroom! I would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, great price. Incredible value for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really recommend this TV, it looks great good buy!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has excellent resolution. The sound would be the only downside to this TV. I am glad I bought the soundbar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly it helps comparing the specs thx .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally upgraded the tv for my Mom and she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the tv used it everyday with no problems at all

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    samsung 55 4k smart tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was delivered and in good condition, we gave this away as a company raffle gift and the employee was very happy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is excellent! Everyone should buy one for their guest bedrooms!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    What's wrong with the Samsung 55"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to set up, the english subtitles and audio voice are set ON when they should be NO and you have to turn them on. Hard to get MAX from the app store and You Tube won't stay in the cue of streaming content to choose from. Overall made the TV way to complicated. On the + side - sold at a very good price

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MaxieMe,

      Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.

      Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Pro Samsung

  • Rated 3 out of 5 stars

    It’s okay.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fair price however , sound audio is inconsistent and majority of the time seems low. Sometimes control to tv function lacks. For it being a 2024 tv it does not have a voice / speak feature so when looking up something for example on YouTube it takes forever. For the price however seems fair.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Yesenia,

      I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.

      The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.

      You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.

      You are correct, the DU6900 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.

      Our DU8000 TV Series and above offer voice command and built-in voice assistants.

      If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Pro Samsung

  • Rated 4 out of 5 stars

    Samsung 55”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dark scenes are a little hard to see sometimes but a great tv for the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    55’ TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son needed a TV in his room and this came at a perfect time for him

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    We love Samsung tv’s!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love Samsung Tv”s and this one is not a dis -appointment.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TCL is better.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it because picture was not crystal clear. Bought the TCL. Much better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Be wary of Best Buy Total Membership

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought TV in Nov 2024. Was doing a remodel in the living room. Opened the box for first time this past Monday (3/24) and mounted the tv. Turned on, lasted 15 seconds and went black. Contacted Best Buy through chat. Said I need to go through manufacturer even though I was a Best Buy Total member (which was sold on the basis that Best Buy would handle any repairs/replacements if Total Member). So here I am, without a TV and a $300 membership that doesn’t seem to be what they sell you on. Samsung picked up the TV and will be repairing it. Unknown time frame for that. First time Best Buy has failed totally.

    I would recommend this to a friend