Customer Ratings & Reviews
- Model:
- UN55DU6900FXZA
- SKU:
- 6593856
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the 55” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024) highly for its excellent picture quality, ease of use, and good value for the price. Many appreciate the vibrant colors and straightforward setup process, finding it well-suited for gaming and movie viewing. However, some users expressed minor concerns about the remote control's usability and occasional app performance issues. While some found the sound quality acceptable, others suggested using a soundbar for enhanced audio.
This summary was generated by AI based on customer reviews.
Samsung lost it market edge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 14 year old Samsung looks and perform just as well. Not impressed at all. The only difference is the size. Glad it was on sale when I purchased the item. I was so excited but they fell short.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NenaahW,
We appreciate your thoughts on the picture quality of Samsung’s DU6900 TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Defective piece provide
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a defective piece, audio stops responding And comes back again
No, I would not recommend this to a friendSamsung - 55” Class DU6900 Series Crystal UHD 4K S
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - 55” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024) Overall rating* Poor Your review* fix it
I would recommend this to a friendBrand response from Samsung
Posted .Samsung,
We appreciate your feedback on the Samsung DU6900 TV.
Please give us the opportunity to gather more information and help guide you to a solution. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Don’t waste your money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk tv, stopped working after 4 days of usage. I have never had a tv work such a small amount of time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RachelleC,
We appreciate your feedback on the Samsung DU6900 TV. We are very sorry to hear the TV has stopped working properly.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
poor sales and support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy does not have good service. Don't know about the TV. Can't get it out of the box. 78 year old
No, I would not recommend this to a friendBrand response from Samsung
Posted .PattieG,
Please know you are leaving a review and 1-star rating for the DU6900 TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the DU6900 TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen on this tv was white with stripes, right out of the box. Returned for a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nee2021,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Why gift item got canceled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift Order got canceled. Problem with the order which never got it resolved.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeborahW,
Please know you are leaving a review for the DU6900 TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Not very smart
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't record. Doesn't work well with Alexa. Doesn't have voice command
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnyaD,
We appreciate your purchase and are sorry for any confusion regarding voice assistants. The DU6900 does not have voice assistants built in. However, it does work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
For more information about the usage and settings of Amazon Alexa, run Amazon Alexa Settings. Go to: Settings > All Settings> General > Voice > Amazon Alexa Settings
For further assistance, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Great TV except for forced advertisements
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this TV and have recommended it to all my peeps. The picture quality is fantastic. The only thing I would change is the forced advertisements on the home screen. I should be able to disable those without losing other functionality. I would also like the ability to change the widgets on the associated phone app to add my frequently used services.
I would recommend this to a friendGreat TV but careful of the soap opera effect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a great a TV. But one thing people should become aware of with better newer tech is that these tvs come with so much settings it can wreck films. The biggest issue is he motion xcelerator settings. If it's set too high you get the unnatural soap opera effect which WRECKS films. And I'm a movie buff. Absolutely must lower it from AUTO to like 3 or less to get the film feel back. Otherwise it wrecks films. Now I'm sure that setting at high is great for sports and games , not movies. Something i learned after buying this TV. It also does seem sightly too dark at times with the shadow detail's settings left at default. I'm sure there's more settings to adjust but overall it's a wonderful TV.
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung Q, great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good with this new Samsung TV. It's not the top of the line of Samsungs but to tell you the truth its hard to say which one is the best. Completely enjoying the crisp clear picture. Glad I spent a little extra and purchased this TV. Only down side was learning the remote but practice makes perfect.
I would recommend this to a friend - Pros mentioned:Picture quality
New 55" Samsung a treat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to be a very good product. Have not used it enough to really give it an excellent mark although it may deserve it. Still trying to figure out all the features while carrying on a normal life so not in front of it 24/7 Do think we got a very good product for the price we paid
I would recommend this to a friend Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly fine and the picture is great. Sound is good but I bought a Samsung sound system for it.
I would recommend this to a friend- Pros mentioned:Picture quality
65 inch Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great T.V. The picture is clear and the quality is excellent for the price. This is our 2nd Samsung and we will definitely purchase again!
I would recommend this to a friend - Pros mentioned:Tv quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend this TV! You will not be disappointed with the quality or price!
I would recommend this to a friend - Pros mentioned:Picture quality
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect picture and the sound quality is great! Definitely recommend
I would recommend this to a friend - Pros mentioned:Price
Great Pricing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for a great TV, and fast delivery to my home in Arvada!
I would recommend this to a friend - Pros mentioned:Picture quality
Great deal, decent size.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal, decent size. I like the picture quality but it would be nice if it supported more audio out formats.
I would recommend this to a friend - Pros mentioned:Picture quality
Anya’s Room
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good picture and sound. Great value for the price.
I would recommend this to a friend LG TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Service, great installation, customer service in the store very helpful.
I would recommend this to a friend