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Customer Ratings & Reviews

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$360.99
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Comp. Value: $379.99

Customer reviews

Rating 4.6 out of 5 stars with 1149 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the excellent picture quality, ease of use, and reasonable price of the 55” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024). Many find the colors vibrant and setup straightforward, while also praising its convenient size and smart features. Some customers have noted issues with the remote control responsiveness and connectivity with certain devices. A few have also mentioned concerns regarding the port selection and user interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,149 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value for price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price. Video and audio quality is expected of Samsung quality. Very easy installation and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Tv especially paired with high performance HDMI

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for a patio. Cheap and not worried about it getting messed up.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it has wonderful quality, now I can watch movies like in the cinema, even put my hideo on and play noca!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv,works perfectly,good costumer service. Looks clean

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great purches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Picture quality is great my parents love this TV upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55 inch Samsung Tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly even after few months. No regret with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture quality !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my fourth Samsung TV I have purchased. Picture quality is excellent. Great buy for the price !

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    55 samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price and quality it is well worth it good quality picture and easy to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tv. I like the updates to this model. The last time I bought the Samsung tv was in 2012 and I had to replace it this year. That’s along time for a tv to last especially when I’ve moved from place to place with it five times. I’m really enjoying my new tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Quality item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality for an amazing price! Perfect for gaming and TV use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung TV 55” with soundbar and subwoofer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV soundbar and subwoofer. Clear pretty picture. Audio is clear and crisp

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size and picture. Love Samsung products. Great TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, but remote control is a little confusing for my elderly father.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MichaelL,

      We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Advisor Samsung

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you set up TV the picture and sound is beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV at a very good price. Perfect for our family room and easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    my kids tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture, ok sound, great price for my kids tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    nice tv for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice tv and the picture is nice just wish the tv did dolby vision

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Lovely morning

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv look good and the color looks good when i watch tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Buy Big Ticket items elsewhere

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV picture quality is good for the price but I did receive this tv as a gift and I dismiss the operating function. The home screen is annoying to navigate. The biggest problem is that the screening applications constantly freeze over and over. The tv loses connection to the internet and when I check the connection from settings it shows that its connected and I have to have the tv to reconnect for to work to the same Wifi it was on 2secs ago. Then, the worst part of this was I decided quite quickly that I didn't want this tv and wanted to exchange it for another tv. Since my mother was proactive in purchasing me a fathers day present couldn't return nor exchange the tv as they only give you 10 days for returns. Where all their other competitors give you 30days for a full refund. Now I am stuck with a tv I HATE because BestBuy is ridiculous with the return policy. I had attempted to return this after the second day of using it and I couldn't. I will never purchase any big ticket items at BestBuy again because if there any wrong with your item hopefully you realize it within the first week of having the item, don't try to troubleshoot just have to return.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi EsmeraldaB,

      Thank you for your feedback on the DU7200 TV. I'm sorry that you are experiencing issues with your TV freezing and losing connection to the internet. I have a few recommendations to help resolve these issues.

      First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.

      Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.

      If you continue to have issues, please check your Wi-Fi connection:

      1. Use 5Ghz Wi-Fi if possible
      2. Try wired LAN if available
      3. Try repositioning the router so there are no obstacles between your TV and the router

      If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.

      ~Samsung Advisor Samsung