Customer Ratings & Reviews
- Model:
- UN55DU7200FXZA
- SKU:
- 6575355
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the excellent picture quality, ease of use, and reasonable price of the 55” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024). Many find the colors vibrant and setup straightforward, while also praising its convenient size and smart features. Some customers have noted issues with the remote control responsiveness and connectivity with certain devices. A few have also mentioned concerns regarding the port selection and user interface.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
CSR Mgr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is exactly what we needed. Good quality, clear. Remote is easy to use.
I would recommend this to a friend - Pros mentioned:Setup
Great TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV and the remote. Set up couldn’t have been easier.
I would recommend this to a friend - Pros mentioned:Picture quality
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Very happy with the TV. Easy to set up and use.
I would recommend this to a friend - Cons mentioned:Connectivity
Disappointing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really disappointed in this TV. The first one I bought had sound issues from the very first time I plugged it in. You had to turn it up to 80 (out of 100) for it to have a normal volume. Within a month the sound went out entirely. I exchanged it with the same TV, and now that I've had it for 5 months, I'm really disappointed with how many issues it has staying connected to the wifi. None of my other devises have this issue, and my internet is stable. The TV also frequently doesn't seem to be able to load the apps and/ or the show that I'm interested in watching at that time. This is across apps (Netflix, AppleTV, Max, etc). It's my second Samsung tv and I'm very disappointed in this tv. Guess I won't get a third.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JessD,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Samsung 55 led TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great color sound is Average at best. Good overall quality. Would recommend.
I would recommend this to a friend Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv, the only negative is that it’s not compatible with my Sonos soundbar, but overall it work great.
I would recommend this to a friend- Pros mentioned:Picture quality
Great tv for a nice price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture and easy for my 91–year-old dad to use - as long as he avoids the “smart” features.
I would recommend this to a friend - Pros mentioned:Picture quality
Smaller is better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV easy to watch bright colors really enjoy.
I would recommend this to a friend - Pros mentioned:Picture quality
Smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is excellent. Highly recommended!!
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Troy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv have a great picture and the sound quality is amazing and is easy to use
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new TV. Picture is very clear and the options are many and easy to understand.
I would recommend this to a friend - Pros mentioned:Picture quality
Buy Big Ticket items elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV picture quality is good for the price but I did receive this tv as a gift and I dismiss the operating function. The home screen is annoying to navigate. The biggest problem is that the screening applications constantly freeze over and over. The tv loses connection to the internet and when I check the connection from settings it shows that its connected and I have to have the tv to reconnect for to work to the same Wifi it was on 2secs ago. Then, the worst part of this was I decided quite quickly that I didn't want this tv and wanted to exchange it for another tv. Since my mother was proactive in purchasing me a fathers day present couldn't return nor exchange the tv as they only give you 10 days for returns. Where all their other competitors give you 30days for a full refund. Now I am stuck with a tv I HATE because BestBuy is ridiculous with the return policy. I had attempted to return this after the second day of using it and I couldn't. I will never purchase any big ticket items at BestBuy again because if there any wrong with your item hopefully you realize it within the first week of having the item, don't try to troubleshoot just have to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EsmeraldaB,
Thank you for your feedback on the DU7200 TV. I'm sorry that you are experiencing issues with your TV freezing and losing connection to the internet. I have a few recommendations to help resolve these issues.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you continue to have issues, please check your Wi-Fi connection:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Great!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great overall. Only periodically that it will disconnect from the Wi-Fi where I have to reconnect it but not a big deal. I would purchase again.
I would recommend this to a friend- Pros mentioned:Picture quality
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and slim tv, adjustable, and clear image. Recommend
I would recommend this to a friend Clear as can be
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung builds the best TV on the market. You won't be disappointed.
I would recommend this to a friendSamsung tv
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has delivered a TV that combines great performance with style and reliability. I would definitely recommend it to anyone looking for a high-quality television.
I would recommend this to a friend- Pros mentioned:Picture quality
Great TV all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, great picture, great sound! Perfect tv for the price.
I would recommend this to a friend - Pros mentioned:Picture quality
55" DU72--
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung 55" DU7200 TV has excellent image, sound is good, great product for money spent, does not require soundbar.
I would recommend this to a friend The Tvs are glorious
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been a great addition to our new house.
I would recommend this to a friend- Pros mentioned:Picture quality
VERY PLEASED!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV for my Dad and he loves it. Great quality for the price.
I would recommend this to a friend