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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1118 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the 55” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) highly for its excellent picture quality, ease of use, and good value for the price. Many appreciate the vibrant colors and straightforward setup process. While some users experienced minor issues with the remote control and limited port selection, the overall feedback points to a positive user experience. The smart TV features also received favorable comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,118 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv for the price.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV!Crystal clear images and thing bezel.UI is nice and smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Doesn’t get easier to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture Simplified install along with simplified remote

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Clear picture. I am very happy with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Samsung TV with all the features.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all my Samsung TVs, love the bluetooth feature to hook up AirPods to them so I can listen to shows with bothering someone taking a nap or studying. Plus the Samsung Plus channels are another of my favorites. Even bought one for my mom so she could have more channels.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Overall very good tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a huge fan of the home screen set up, but the quality of the picture is very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good option, good quality and economical :)

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great value & price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, great price! Samsung is my go-to brand for quality & features.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, picture, sound, affordable and would highly recommend !

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Experience with Best Buy Team!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Price! Great Picture Quality! Professional Delivery!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Simply beautiful

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the colors and the sharpness of the pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Ms.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new TV works great. Picture is of excellent quality and serves my needs very well.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung tv very out of the job easy and has good to Quality picture

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, amazing for movies and live sports as well as next gen gaming. Best bang for the buck.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Buy Big Ticket items elsewhere

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV picture quality is good for the price but I did receive this tv as a gift and I dismiss the operating function. The home screen is annoying to navigate. The biggest problem is that the screening applications constantly freeze over and over. The tv loses connection to the internet and when I check the connection from settings it shows that its connected and I have to have the tv to reconnect for to work to the same Wifi it was on 2secs ago. Then, the worst part of this was I decided quite quickly that I didn't want this tv and wanted to exchange it for another tv. Since my mother was proactive in purchasing me a fathers day present couldn't return nor exchange the tv as they only give you 10 days for returns. Where all their other competitors give you 30days for a full refund. Now I am stuck with a tv I HATE because BestBuy is ridiculous with the return policy. I had attempted to return this after the second day of using it and I couldn't. I will never purchase any big ticket items at BestBuy again because if there any wrong with your item hopefully you realize it within the first week of having the item, don't try to troubleshoot just have to return.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi EsmeraldaB,

      Thank you for your feedback on the DU7200 TV. I'm sorry that you are experiencing issues with your TV freezing and losing connection to the internet. I have a few recommendations to help resolve these issues.

      First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.

      Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.

      If you continue to have issues, please check your Wi-Fi connection:

      1. Use 5Ghz Wi-Fi if possible
      2. Try wired LAN if available
      3. Try repositioning the router so there are no obstacles between your TV and the router

      If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.

      ~Samsung Advisor Samsung

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture, good price. We love the new tv, worth the $$.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    55" DU72--

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung 55" DU7200 TV has excellent image, sound is good, great product for money spent, does not require soundbar.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    remote control is very responsive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    remote control is very responsive, better than previous LG TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice, will get it again!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I love this TV. I was debating myself between this one and the LG option, but samsung ecosystem is just better. The smart TV works 99% of the times and the image is very clear and detailed. Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung 55” TV is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart TV was easy to set up and has bright, clear and sharp picture. Great price. We love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv put this at a home welcoming gift nd it was perfect

    I would recommend this to a friend