Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 1143 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the excellent picture quality, ease of use, and reasonable price of the 55” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024). Many find the colors vibrant and setup straightforward, while also praising its convenient size and smart features. Some customers have noted issues with the remote control responsiveness and connectivity with certain devices. A few have also mentioned concerns regarding the port selection and user interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,143 reviews
  • Rated 5 out of 5 stars

    Mid grade TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture! Easy setup and controls! Speakers aren’t the greatest!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good investment and great quality product. I am very happy with my TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung TV purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, better speed, prompt and reliable delivery

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HORRIBLE BRIGHTNESS CONTROL

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE MOST IMPORTANT THING A TV SHOULD HAVE IS TO BE ABLE TO CONTROL THE BRIGHTNESS AND YOU CANT DO THAT WITH THIS TV...THE BRIGHTNESS CONTROL SETTING IS MINIMAL....I HAVE AN OLD SAMSUNG 7000 SERIES AND THE BRIGHTNESS IS WAY BETTER THAN THIS TV...IM SORRY TO SAY IT BUT SAMSUNG DROPPED THE BALL WITH BRIGHTNESS ON THIS TV AND MY MOM DOES NOT LIKE IT...I PURCHASED THE TV FOR MY MOM AND I MIGHT HAVE TO RETURN IT.....I AM VERY DISAPOINTED WITH THIS TV...THERE ARE MOVIES THAT DISPLAY DARK AND YOU CANT BRIGHTEN THE MOVIE A LITTLE....ALL MY TVS ARE SAMSUNG I KNOW THE DIFFERENCE BETWEEN A TV YOU CAN BRIGHTEN UP AND A TV YOU CANT...THIS TV YOU CANT....

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi EMILIOSTALLONE,

      It’s unfortunate to hear you’re not fully satisfied with the brightness of your DU7200 TV’s picture. Please know that we are here to help you.

      First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.

      Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.

      For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.

      Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.

      You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.

      I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Mr

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got what I wanted at a fair price for a TV I needed

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Its ok

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlike most other reviews I read, I did not buy this tv as part of a promotion or anything. The tv is fine. Picture quality is nice and the sound is decent without a sound bar. But the apps run slow at times and the buffering makes watching shows frustrating. Some channels on the live tv app would not even load. And it’s not my internet, my other smaller Samaung tvs have no issues.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JF916,

      We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your apps lagging and the internet buffering. Please try the below troubleshooting steps to resolve this issue.

      First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.

      Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.

      I hope these tips help resolve your concerns. If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV. It was lightweight and easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    GREAT

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great picture on the TV for the price. Tony the Tiger would say it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung tvs are simply the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i only get samsung tvs now. they are simply the best

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung is awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv !! Very clear I love Samsung products they never fail me

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung 55 inch.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, sounds great, good size for what I need. Great picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4th Samsung TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and great picture quality. Just wish it had an optical sound port. That said, Samsung TV Plus channels more than make up for the lack of an optical sound port. We own 3 other Samsung televisions so we are obviously sold on them.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good valve

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV on market for the money. Would definitely buy again

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    good price nice picture

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture no issues worked right out of box. Good price

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality for the price. will continue purchasing Samsung

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    1

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FANTASTIC COULD NOT BE HAPPIER BOUGHT 3 MORE FOR OTHER PLACES LIKED THEM SO MUCH

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great tv

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tv, good price for the quality very happy with the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 recommend! Great product, looks great, easy to setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55" Samsung T.V.

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great T.V. with good viewing and sounds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture. TV is in a bright room in the afternoon and evening and no problems with brightness. Easy setup. Remote takes a little time to learn but once learned, TV navigation is easy.

    I would recommend this to a friend