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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1118 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the 55” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) highly for its excellent picture quality, ease of use, and good value for the price. Many appreciate the vibrant colors and straightforward setup process. While some users experienced minor issues with the remote control and limited port selection, the overall feedback points to a positive user experience. The smart TV features also received favorable comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,118 reviews
  • Rated 5 out of 5 stars

    Nice new addition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older Samsung and is much more user friendly in term of maneuvering the screen. Good product before and now a better one. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung 55” Smart TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color and picture clarity. Easy set-up and navigation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we really like the TV and the delivery guy was very nice and thorough. Didn't have the correct cables and he was able to supply them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has been a great addition to my household. It is very easy to set up and use. I recommend this to anyone looking for a tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent picture & sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This picture is just the name Crystal. It is vivid and the sound is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not bad tv for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with a good resolution. Don’t like that it doesn’t have an audio out which sucks for sound bar but Bluetooth works decent so far

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Lasted one week, replacing with a Sony

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television has good picture quality and would have probably been ok if it could have made it longer than a week. First Best Buy Total Tech delivered and mounted it and everything was fine. About a week later the tv froze. Then the screen turned white and wouldn’t come back no matter what I did. After turning it off and back on again it was fine for 3 minutes. Then the picture went black and stayed that way even after I turned it off and on a few times. I tried again about 2 hours later abd it worked. I no longer trusted it. I called Best Buy and requested a return. They asked me if i wanted to replace it with the same model, and i said no thanks. I’m replacing it with a Sony. I’ve owned both brands and have always liked Sony’s pictures much better anyway, but my old Samsung was reliable. Also, I thought I was getting a deal since the Samsung was cheaper and on sale. I guess you really do get what you pay for. Btw, Total Tech has changed and is no longer worth it, but that’s for another review.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RobH,

      We appreciate your feedback and are sorry to hear about your experience with the DU7200 TV. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.

      We hope to regain you as a customer in the future.

      ~ Samsung Advisor Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Smart tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice tv with a clear picture and good sound. Price was reasonable too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ms CF

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this tv to replace a old Samsung that i have had for years. This one okay but doesn't do well with my regular tv antenna. Its says air tv but always go to Samsung plus stations. Otherwise great tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    margie k

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is a replacement for the last tv I had. I broke in 3 yrs time. HOWEVER , I did get a free replacement. I do have to turn up the volume to hear it / It is an okay tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excelente tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and aesthetics at a very good price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Budget Friendly TV option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price. Very budget friendly and the ability to cast videos from your phone as well as the other online features are really cool. It blew me away the first time I turned my TV on in my apartment while I was at work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can’t go wrong with this purchase. The blacks in the picture are beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Quality TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture quality. And it was an excellent price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung smart tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest tv Samsung smart tv is great very good picture very clear.I would definitely recommend anyone to buy this tv if you are looking you want be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ❤️❤️❤️❤️❤️❤️❤️just perfect .hope keep running longer .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Television!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent television for everyday family use, including supporting gaming consoles. Very happy with this purchase and bestbuy overall!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very nice TV for the great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not Sony quality but for the price has great picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Quality and sound are great. Samsung TV’s never fail.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    You don't have to break the bank for good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality at an affordable price ,for todays viewer

    I would recommend this to a friend