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Customer reviews

Rating 4.6 out of 5 stars with 1143 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the excellent picture quality, ease of use, and reasonable price of the 55” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024). Many find the colors vibrant and setup straightforward, while also praising its convenient size and smart features. Some customers have noted issues with the remote control responsiveness and connectivity with certain devices. A few have also mentioned concerns regarding the port selection and user interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,143 reviews
  • Rated 5 out of 5 stars

    family room tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I order the RV on line. It was easy to place the order and the order was delivered when they said it would be. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Not bad at all

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality! Purchased the size by mistake but wasn’t upset!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was great I just do not like the new menu. I loved the old Samsung menu but this menu was enough for me to get rid of the tv I couldn’t get used to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a godt gor my inlaws when rhey relocated closer to us.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't care fo rear speakers. Power cord too short. Remote is lacking. Otherwise picture quality is excellent.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi KennethP,

      Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.

      1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.

      2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.

      3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.

      Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.

      If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Staff is very knowledgeable, friendly and professional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but…

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new TV. However, sometimes I have to reinstall apps as they get frozen. Not the best interface but the quality of the video is good!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and soynd bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had some trouble getting sound bar to work with the TV. Geek squad did a great job getting to sound bar correctly intalled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a new TV didnt need anything crazy just a nice cheap TV. Fantastic TV better than my last samsung will continue to get all my TVs for home and businesses from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv nica

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, will recommend to anyone especially for large living areas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55” TV

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality. Had it for almost a year and still love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best in town

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and a good TV I will be back to buy some more merchandise from you guys thank you very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung SOLID quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV - we needed 55" to fix a certain space; easy setup and great picture !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55in Samsung tv

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv easy set up works with spectrum,try others wouldn’t connect with out a box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my t. V. Set.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the people that Best Buy.They really treated me very well like family.Thank you all very much!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, especially like the samsung guide. Bluetooth to my samsung soundbar was seamless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go to Best Buy for your electronics stuff.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 8 Samsung smart TV’s from Best Buy and they have performed over the years to my satisfaction. Samsung 55” class DU7200 was my last purchase and like all the others I have been satisfied with this tv as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv at a great price!! Plug and play with our Apple TV box and comes with “ extras”

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great resolution and easy interface. It had options for having that my Sim loves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this brand,all my tv are from Samsung & from besrbuy

    I would recommend this to a friend