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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1118 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the 55” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) highly for its excellent picture quality, ease of use, and good value for the price. Many appreciate the vibrant colors and straightforward setup process. While some users experienced minor issues with the remote control and limited port selection, the overall feedback points to a positive user experience. The smart TV features also received favorable comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,118 reviews
  • Rated 5 out of 5 stars

    Well done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints with this TV. It is perfect in its place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new bedroom TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV … high quality!! I only buy Samsung!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent tv, dark at the corners, but worth the price

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect television

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this tv!!! Everything about it is just great! You can't go wrong getting one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love IT!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definately the best purchase of this year! Screen is A1 sauce!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bought tv i wanted

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good just easnt the exact tv and wasnt the price i had seen

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      StevenM:

      Thank you for choosing the DU7200 TV! I hope it’s meeting your expectations. If you have any questions or concerns about the product, we're always here to help.

      You can contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      Thank you for choosing Samsung!

      ~ Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this to my boyfriend for his birthday, he says it’s great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working as expected. Samsung never failed me yet. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best 55 Inch TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for the TV and good viewing quality. Perfect size!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsum wonderful outstanding great no. 1 best working great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Had to return

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was super excited about purchase, except description didnt mention this open box was missing stand & remote!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      HayesH:

      I’m sorry to hear that your out-of-box experience fell short of your expectations and have returned your DU7200 TV. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.

      LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    great tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we love our new tv!! love the new remote that it comes with!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price a decent picture. The sound can be somwhat uneven at times.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi srich,

      I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.

      The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.

      You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.

      If the issue persists, please reach out to us so that we can provide further troubleshooting. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Eh…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apps glitch out a lot, which wasn’t an issue with the old TV. Remote is terrible. The picture quality is fine, it’s just kind of a pain to operate. Delivery man was excellent, though!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi CaraF,

      Thank you for letting us know about the issues you are having with your DU7200 TV freezing when watching streaming apps.

      For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your xxx TV. You can check this by going to Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.

      Finally, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.

      Also, please know that you can learn how to use your Samsung Remote directly from your TV by going to Home> (left directional button) Settings> Support> Remote Control Guide.

      If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Webcam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good. No issues. Great video quality. Highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GoodTV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but in extremely well lit days, the pic is a little too reflective

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Great product and I’m thinking of purchasing another one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff wasnt really friendly but the product I purchased was in excellent conditions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for a smart tv.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. Excellent resolution. Good quality for the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new Samsung tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very satisfied with this purchase the price is excellent.

    I would recommend this to a friend