Customer Ratings & Reviews
- Model:
- UN55DU7200FXZA
- SKU:
- 6575355
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 55” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) highly for its excellent picture quality, ease of use, and good value for the price. Many appreciate the vibrant colors and straightforward setup process. While some users experienced minor issues with the remote control and limited port selection, the overall feedback points to a positive user experience. The smart TV features also received favorable comments.
This summary was generated by AI based on customer reviews.
Samsung is not what it used to be
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV died on me within a couple of weeks and about 20 minutes of viewing. I didn't even get past the setup screens before it turned black. A quick internet search revealed that this is a problem with Samsung TVs. My old Samsung from 2012 still works, but this one didn't make it past the endless setup menus. After having it professionally installed, I'm now forced to take the mounting apart and haul it back to Best Buy. I would not buy new Samsung TVs again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Allen,
Thank you for reaching out to us. I'm very sorry your new TV is having issues with a blank screen. Please try the below troubleshooting steps to resolve this issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm that the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please contact us so we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the tv off the display, when I got home the controller wasn’t wrapped in bubble wrap & I got no power cable to it. The power button on the controller doesn’t work as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JonathanO,
We appreciate your feedback regarding the parts missing from your DU7200 TV. If purchased brand-new and unopened, please contact Samsung Customer Support, and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns about usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung - 55” Class DU7200 Smart Tizen TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung 55” TV – Disappointing Quality ⭐☆☆☆☆ I purchased this Samsung 55” TV expecting great picture quality, but I was immediately disappointed. The screen had blurry LED lines running both vertically and horizontally, making it nearly unwatchable. Despite trying different settings and inputs, the issue persisted. Ultimately, I had to return it to the store, which was a hassle. Given this experience, I do not recommend this model. If you’re in the market for a TV, I strongly suggest upgrading and going with a Sony instead—better quality and reliability. Avoid this one!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelF,
We are very sorry to hear about your experience with the DU7200 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Low quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This had to be returned. Thomas sold me the cheapest and quickies thing. He did not explain the size or that is was just LED.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JessicaM,
Thank you for your feedback. If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~Samsung Advisor
Better Luck Next Time!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung TV was mostly fine except it wouldn't do what the salesperson said would do...ie get DishAnywhere application. I asked specifically, he specifically said it would but it doesn't. Hence, I returned the TV. Kind of a hassle but I bought it in Roseville, returned it no problem in Carson City.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrianM,
Thank you for your feedback on the app selection available on our DU7200 Series TV. Please know your opinion is important and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
2nd and last Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No voice remote. Very difficult to add apps. must view from directly in front of TV. If you insist on a Samsung, spend the extra $ and upgrade.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Richard,
We appreciate your feedback on the DU7200 TV. Please know your opinion is important to us and will be shared with our internal product teams. You are correct, the DU7200 TV does not come with built-in voice assistants. Starting with our DU8000 TV Series and above, you can enjoy the convenience of a voice remote and built-in voice assistants.
To add apps to your TV, simply go to Home> Apps> and Search for the app you are wanting to add.
There are also several picture settings that you can adjust to best fit what you are watching. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Very poor wi fi connection, not for streaming
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this TV again. Its wi fi setup is very slow. I added a roku device which is 10 times faster. Save your money and if you want a good streaming TV get something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StephenV,
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi. I have a few recommendations that may improve your experience.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Buy a different TV and not from Best Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV picture is okay, not that it even matters because the TV itself will not stay connected to Wi-Fi and is constantly showing an error message on the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ReRo,
Thank you for sharing your experience with Internet connectivity. If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You can enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung Junk!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Samsung and it worked for 2 days....Samsung tech support jerked me around for 3 weeks. told me theuy'd get me a new TV and finally told me they'd come get the tv and send me a check. Ridiculous process and Best Buy is useless. Domn;t buy from Samsung...they are an awful company to deal with.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Neveragain,
We are very sorry you are experiencing issues with your DU7200 TV and appreciate your feedback about your experience with Customer Service. If you are still awaiting a refund or need help, please know we are here to help.
Should you wish to contact us directly with your ticket number, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
No remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't come with a remote they never told me i think they could have said that.
I would recommend this to a friendBrand response from Samsung
Posted .CarolF:
We appreciate your feedback regarding the remote missing from your DU7200 TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Not worth the headache
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OS is already lagging and haven't had this tv no longer than 4 months. Its good for connecting your gaming console to and that's about it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Fanson45,
Thank you for sharing your experience with a laggy operating system on your DU7200 TV. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I changed it for another brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get it to work because it wouldn't connect to Samsung's servers. I called Samsung and they told me that I had to change it. When I got there to change it, there were two other people changing others, so I opted for an LG, which has worked great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi OOMF,
We appreciate your feedback on your experience with the DU7200 TV. Please know it will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Open Box item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was open box item, I know that is not brand new, but delivering the item without power cord and remote control? those are basics, how do I turn on and program the TV without this items?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoseluisC,
Thank you for your feedback on your open-box purchase. I recommend contacting Best Buy directly to assist you. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
NO OPTICAL INPUT IS ANNOYING
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No optical input which is stupid since the Samsung soundbars have optical connections. I would take the tv back except I had to rent a truck to pick it up!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LatoraA,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Won’t shut up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a feature where it talks to you. This is for the blind. It isn’t turned off easily and it is driving me nuts. Not easy to turn off. Went on line looking for help. Still trying to figure this out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoanQ,
If your TV is announcing everything you do, then Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It is possible that you have turned it on by accident by holding down the volume button on your TV remote.
To turn off Voice Guide, navigate to Home > Settings > All Settings> General > Accessibility > Voice Guide Settings > Voice Guide.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Tv review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned due to missing parts and not cord to plug in..
No, I would not recommend this to a friendBrand response from Samsung
Posted .JasonB:
I am very sorry to see that you encountered issues with the Samsung DU7200 TV and have returned it. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Ambassador
Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not work packaged poorly I never got to see the picture. went back to exchange but they were out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Matt,
I'm sorry to hear you received a damaged TV and were unable to replace it with the same model. I recommend the Samsung U8000F TV, which is a similar but upgraded model that you can purchase at Best Buy.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Setups TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have Trouble getting TV off Retail Mode call Best Buy Dewitt Store and call geek squad to self appointment for today was never showed up. Very frustrated.!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi
Thank you for reaching out. To change into Home Mode, go to Home > Menu > Settings > All Settings > General & Privacy > System Manager > Usage Mode > Home Mode.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lousy picture quality. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MaryS,
Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
6) For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Very Disappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv went off and never came back on. Tv picture blow without any warning ⚠️. This model is a lemon. Lasted only 6 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GilbertR,
Please know that we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
To schedule a warranty appointment, please get in touch with Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor