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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1163 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the excellent picture quality, ease of use, and reasonable price of the 55” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024). Many find the colors vibrant and setup straightforward, while also praising its convenient size and smart features. Some customers have noted issues with the remote control responsiveness and connectivity with certain devices. A few have also mentioned concerns regarding the port selection and user interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,163 reviews
  • Rated 5 out of 5 stars

    Good tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was good but we need a little bigger and hdmi connect we need was 4

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for a smart tv.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. Excellent resolution. Good quality for the cost.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent tv, dark at the corners, but worth the price

    No, I would not recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Eh…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apps glitch out a lot, which wasn’t an issue with the old TV. Remote is terrible. The picture quality is fine, it’s just kind of a pain to operate. Delivery man was excellent, though!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi CaraF,

      Thank you for letting us know about the issues you are having with your DU7200 TV freezing when watching streaming apps.

      For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your xxx TV. You can check this by going to Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.

      Finally, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.

      Also, please know that you can learn how to use your Samsung Remote directly from your TV by going to Home> (left directional button) Settings> Support> Remote Control Guide.

      If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Smart Samsung tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best electronics store! Facilities to buy is amazing, fast and easy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff wasnt really friendly but the product I purchased was in excellent conditions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size and clarity this tv gives me. It was wort the price i paid

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GoodTV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but in extremely well lit days, the pic is a little too reflective

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it great viewing, nice size was was easy to setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the graphics on the tv and it’s an amazing fit in my room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HDR is quality and purcolor is beautiful. I love my new Samsung TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T v

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased my fifth Samsung TV I didn't work. Great. Love them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv. Just wish the brightness was higher due to a glare.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung TV is nice but I was disappointed that it does not have the digital optical on this tv like my last Samsung. I am hearing impaired and I use expensive insignia head set and now I can’t watch tv in this room because we can’t connect the headset to it. Waste of money in my opinion.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Pamela,

      Thank you for your feedback on the DU7200 TV! Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most Best Buy stores!

      I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Advisor Samsung

  • Rated 4 out of 5 stars

    Good news and bad news

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is great! The $250 installation fee is ridiculous!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product & Service Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All Best Buy employees were very helpful. Thank U.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 55

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV just missing a optical port. Assuming 55' would automatically have one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    S 55"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with no problems. Easy installation and great TV for streaming channels

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    needs optical audio port

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything is great about this tv except missing the optical audio port.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value for money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall. Tizen not that good. Not sure if it fits for wall installation

    No, I would not recommend this to a friend