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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1163 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the excellent picture quality, ease of use, and reasonable price of the 55” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024). Many find the colors vibrant and setup straightforward, while also praising its convenient size and smart features. Some customers have noted issues with the remote control responsiveness and connectivity with certain devices. A few have also mentioned concerns regarding the port selection and user interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,163 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung UHD Crystal 4K TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV what an upgrade compared to my last TV would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great television!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new large screen TV! It is the perfect size and the picture quality is excellent. The technician who delivered it set everything up perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is clear and perfect for the area in my apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect Bedroom TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great Samsung TV. Picture is sharp and at a discounted price, this was a great bargain.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    TV purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonable for the price. Volume doesn't sound good as I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great TV that won’t break the bank

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and a terrific price! Definitely worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific product and very easy to set up. Been buying samsung tv over 30 years. Never a problem.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Remote no good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is ok but remote switch is very hard. They should work on remote

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a great picture,quick start up. Doesn’t lag like my older led tv.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beatiful color and sound, definitely would suggest to buy

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    55" tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality. First samsung tv and did not disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love my Samsung TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung never let me down... Great quality picture!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent I like the samsung tv Totally satisfing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fav TV I’ve Owned!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this TV! Sadly, my screen broke, but I will be repurchasing a new one because the display, speed and overall layout of this TV is so good. Only docked a star because the sound could be better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking at the TV in person, I bought it online and set up the delivery. The delivery was on time and they handled with care. Great delivery folks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is good, the workers are doing great, fast and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that this television connects to cell phone! Great purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Serves its purpose

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an okay TV. It serves its purpose. Picture tends to be a little too dark.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Tv is beautiful, but durability is garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Image was grsat it ran fast but the power supply on it was fried in less than 6 months. I payed nearly 400$ for this and some how my tv from 2010 has outlived it. Im vwry disappointed. On top of that getting some one out to repair it under the manufacturer warrenty is nothing short of unbearable.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mvella,

      Thank you for your feedback. If you need assistance with your service appointment, please do not hesitate to reach back out to us. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat with an agent
      • Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 2 out of 5 stars

    Not a fan!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for this TV after I returned a ROKU for terrible picture quality. This one was actually bad too. I was having to change the picture clarity for each streaming platform I was using and also the brightness. Hotmess! Set up was way easy, but I spent more for hopefully better quality my third time around.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi QuicheaH,

      Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.

      Here are some tips to help improve picture clarity:

      1) HDMI cables are recommended for optimal HD viewing.
      2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
      3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
      4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
      5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
      6) For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.

      Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung