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Customer Ratings & Reviews

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$360.99
Save $19
Comp. Value: $379.99

Customer reviews

Rating 4.6 out of 5 stars with 1144 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the excellent picture quality, ease of use, and reasonable price of the 55” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024). Many find the colors vibrant and setup straightforward, while also praising its convenient size and smart features. Some customers have noted issues with the remote control responsiveness and connectivity with certain devices. A few have also mentioned concerns regarding the port selection and user interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,144 of 1,144 reviews
  • Rated 2 out of 5 stars

    Not a fan!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for this TV after I returned a ROKU for terrible picture quality. This one was actually bad too. I was having to change the picture clarity for each streaming platform I was using and also the brightness. Hotmess! Set up was way easy, but I spent more for hopefully better quality my third time around.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi QuicheaH,

      Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.

      Here are some tips to help improve picture clarity:

      1) HDMI cables are recommended for optimal HD viewing.
      2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
      3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
      4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
      5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
      6) For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.

      Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 1 out of 5 stars

    Best Buy cannot deliver on time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My delivery got pushed out two weeks because they didn't put enough TVs on the truck to deliver to everyone that needed one. I will never order from Best Buy again I missed out because of this policy for the Best Buy cancel them.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BadDeliveryPolicy,

      I'm very sorry that your TV was not delivered on time as expected. Please know you are leaving a review for the DU7200 TV, not the service provided by Best Buy. Please follow up directly with the seller for further assistance.

      We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Advisor Samsung

  • Rated 1 out of 5 stars

    Software problem dont buy it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps on restarting and sometimes doesn't turn on,although its been updated to latest software

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mike,

      Thank you for purchasing the Samsung DU7200 TV. I’m sorry to hear you’re experiencing a power cycling issue.

      Please try a few troubleshooting steps that may help solve the issue:

      1) Check the power cable for damage and proper connection.

      2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.

      3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.

      4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.

      If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 1 out of 5 stars

    Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've received my TV damaged three times due to poor delivery. The supervisor at Chula Vista Best Buy was unhelpful and rude.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Riza,

      I'm very sorry to hear that you received multiple damaged TVs from Best Buy, and they were unhelpful during the return process. I recommend reaching back to the local store to ask them to assist you with a return or exchange.

      If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung