Customer Ratings & Reviews
- Model:
- UN55DU8000FXZA
- SKU:
- 10103760
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Tv set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful service, delivered on time techs went over the product, very helpful
I would recommend this to a friendTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great and I am enjoying it. It's working with a lot of apps and free TV
I would recommend this to a friendSolid TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV. Not great. Calibrate it to get the best picture quality.
I would recommend this to a friendMr. James E. Haas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were hoping this unit would. be the equal of the Samsung TV we purchased a number of years ago, but the speaker is much smaller apparently, which means I'll have to purchase a soundbar. Also the older unit can be turned on or off whether or not the remote is to is not aimed at the TV. Small things to be sure and a disappointment, but maybe we should have asked the sales representative before making the purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesHaas,
We appreciate your feedback on the DU8000 TV. We are sorry to hear that you are not satisfied with your experience. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
DO NOT PURCHASE Crystal UHD
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY I TRIED TO RETURN THIS AFTER 20-DAYS AND DID YOU KNOW, THESE ONLY HAVE A 15-DAY RETURN ON THEM...! The picture is very very dark, low light scene is fully black -Samsung tech support came to the house said "YES THERE IS A PICTURE ISSUE" and needs to be elevated to SSG engineering. Took snapshots of the picture issue etc. Samsung says no issue ... I have always purchased from Best Buy for my Samsung items - maybe it is time to switch. DO NOT PURCHASE THIS
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rjco,
Thank you for bringing this to our attention. Please give us a call so we can better assist you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung television.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very clear picture. Not easy to program. Spund not sharp.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LynnM,
Thank you for your purchase and feedback on the picture and sound quality of th DU8000 TV. I have a few setting adjustments that may improve your experience.
For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
For a sharper sound, you can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
It's going in the garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could take this TV throw it out the window and then run it over with my truck - without officially being nuts - I would; It So I'm not doing that. Best buy came to do install last month- it never connected - the only thing working is cable box. I got on phone with samsung - still cant get smart tv apps - spent hours with spectrum.. everything else works in my house so it's not the internet. This TV is going in the garbage and I'm never buying Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Frustrated2NoEnd,
I'm very sorry that your DU8000 TV is not connecting to Smart TV apps and that you have had difficulty finding a resolution. Please reach out to us again to schedule a warranty appointment. We apologize for the inconvenience. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Samsung is no longer a steady buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 2 weeks of use, the tv had to be serviced by Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI Joegoad1,
We appreciate you sharing your experience of having your xxx TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Bad product- Do not purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV. After sometime it started to make an intermittent ticking noise when turned off. Samsung sent a tech to replace a part . That did not resolve the issue. Samsung is going to send another technician out to take a look. Useless product. Samsung should take it back and issue me a refund. Very dissatisfied with this TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DissatisfiedCustomer,
I am very sorry that you experienced issues with your DU7200 Crystal UHD TV making ticking noises and are waiting for servicing it. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Backlight bleed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight bleed more than 4" in diameter in multiple corners near the top bezel. Appears this is a known issue. Samsung's QC has significantly missed its marks within the past few years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brando,
Thank you for reaching out and letting us know about the screen issues you are experiencing on your DU8000 TV. To best assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Light leaks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light leakage from top of panel, annoying when watching dark screen, returned tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesR,
I'm sorry to hear about the issues you experienced that resulted in a return. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv. The picture is fantastic. Took some time to get used to the remote but I really like this model
I would recommend this to a friendQuality TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good picture quality. Sound good. Remote is too tiny.
I would recommend this to a friendNew tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my TV. The picture is awesome especially when playing with my ps4.
I would recommend this to a friendBest way
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great buying experience. The person who came to do the installation was prompt, polite and knowledgeable.
I would recommend this to a friendDo NOT buy a Samsung tv...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is less than one year old and the sound keeps cutting out. Samsung support was unable, and uninterested, in resolving this; tried support four times. Junk tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ThaNameIsD,
We appreciate you sharing details of the sound issue you’re experiencing on your DU8000 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor