Customer Ratings & Reviews
- Model:
- UN55MU8500FXZA
- SKU:
- 5754303
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Samsung 55" Class LED Curved 4K UHD TV for its exceptional picture quality, with many praising its vibrant colors and sharp images. The curved screen is also a hit, with users finding it immersive and stylish. Setup is a breeze, and the price is seen as reasonable for the quality offered. While there are a few concerns about the remote control and volume, these are overshadowed by the overwhelmingly positive feedback on the TV's core features.
This summary was generated by AI based on customer reviews.
Dead pixels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had 2 dead pixels within 20 days of buting this 1500 tv.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thomasrossi,
Thank you for purchasing the Samsung 55" Class MU8500 4K TV. I am sorry to hear that you are experiencing dead pixel issue.
Please give us the opportunity to assist you by contacting us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
- Pros mentioned:Picture quality
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited when I made my purchase of the TV it's a great TV but what disappointed was I got it home and the next week they sent me and email advertising that the same tv I payed 1400 dollars for was now on sale for 840 dollars less than a week of my purchase call it bad timing or what ever I was just thinking that they could have said next week all TV's will be on sale come back then but no the took the 1400 hundredand the spit in my face by sending me a email saying that all TV 'S are on sale this week thanks a lot. I may have bought Two TVs had I known they would be on sale next week just saying
I would recommend this to a friendBrand response from MrSamsung
Posted .Chris
Thank you for your review on this Samsung MU8500 TV. I am sorry you were not satisfied with the experience.
Your overall customer feedback is important to us and we will document your concerns for future improvement.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador.
I'm sure most of us understand you want get 100%
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You just don't get the quality picture you see in store
I would recommend this to a friendLove love my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t be more happier love my tv so much thanks
I would recommend this to a friendIts good product . The price i bought was great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this product at good price n good Quality !!
I would recommend this to a friend- Pros mentioned:Picture quality
Way too many issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the picture is great, the network is constantly freezing up! Every time I try to watch Netflix or amazon video, I have to reload the network.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Fireman.,
Thank you for purchasing the Samsung MU6300 4K TV. I am sorry to hear that you are experiencing issue running the apps.
Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Good features, but don't like the curved screen.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The curved screen reflects glare and reflections of lights when TV is on. When TV is off the curved screen reflects light from outside.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good it’s exactly what I want not to big not to small it’s amazing!!!
I would recommend this to a friend Nice Smart Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just wished the picture quality doesn't always blur out whenever it tries to show low quality picture
I would recommend this to a friendBlack side
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just unbox my the new tv and 5 mnts later the right side of the screen started getting darker and
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .byLycan,
Thank you for purchasing the Samsung 55" Class UHD Smart TV. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with troubleshooting or warranty services.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the unfortunate experience and hope that we will hear from you soon.
-Samsung Ambassador
Screen is gone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased Oct 2017 and this month 10/2019 the tv screen just went crazy. I'm unable to watch on a full screen. It started with 2 lines going down the tv and then about 70% of the picture is now gone. Its basically mostly gray. I had just finish paying this TV off and now I will have to get a new one.
No, I would not recommend this to a friendThis TV is not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to buy a new TV because my last Samsung broke down after only 3 and half years.... thankfully I had purchased the 5 year warranty. This TV was supposed be an upgrade...I have made multiple calls to Geeksquad and Samsung about the motion delay and jittery picture.... nothing has helped.....this never happened on my last TV. Now, as I await a service visit from Geeksquad.... *None of my controllers work properly.... including the Samsung controller *Can't access the settings or menu with any controller to try and resolve this matter *TV sound will not work....in order to get any sound to my soundboard I have to physically unplug the TV....crazy!! * Can't access PlayStation for gaming of to watch a movie because again the TV will not respond to any controller to access different modes or HDMI Had to give it a 1star in order to complete review....would have been zero I am not happy! Steve
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Steve:
Thank you for purchasing the Samsung 55" Class MU8500 Curved 4K UHD TV. I am sorry to hear that you are experiencing issues. I understand your frustration.
Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
- Pros mentioned:Curved screen, Picture quality
Best TV for redefining your viewing experience.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this TV. We have received a ton of compliments from guests. Picture quality is superb and the curved look is amazing. This Samsung Curved TV redefines the viewing experience and it has a versatile set of features that make it a decent performer in most usages. This has been the best TV purchase we made till date and I have bought several TVs throughout the years.
I would recommend this to a friend Curved TVs break easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV because of the connect one box convenience. Set my whole wall design around it and it worked great with no wires showing. Unfortunately the fragile curved led broke and the tv went black. Had geek squad protection but got no satisfaction. Had to buy another one because of the connect one box design and they put them on sale. It was my cheapest way out. Now I am very careful with the TV--it is extremely fragile like fine china. Would not recommend the TV and make sure you know what you are really getting with geek squad protection because you are not getting much.
No, I would not recommend this to a friendGreat TV. Poor sound bar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar sounds tinny and the woofer seems to low.
No, I would not recommend this to a frienddissapointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always been loyal to the Samsung brand. However, for the first time, I am not happy with my new TV. The sound on it is awful. I have to have the volume very high to hear it at normal level. Sometimes, the speaker(s)? make a growling sound.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Island,
Thank you for sharing your user experience with the Samsung 55" Class MU8000 Ultra HD TV. I am sorry that you are not completely satisfied with its sound performance.
The MU8000 TV features 40W integrated speakers. It also offers Audio Return Channel (ARC) support, which allows TV's with ARC capabilities and capable devices to transfer audio back and forth using one HDMI cable.
The surround sound support of DTS and Dolby Digital Plus optimize the sound for TV from sources like Internet movies and music, connected PCs, smart phones and tablets.
To better assist you with possible sound settings adjustments for better audio experience, please call Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
It was fine, until it wasn't
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this tv for 14 months, it was fine, not amazing, but fine. Today, I went to turn it on and there was no picture, then it started to sound like it was turning itself off and on and there was nothing I could do to change that other than unplugging it. I spent an hour on a chat with Samsung tech support for them tell me that it sounded like an internal component had failed and I would need to schedule a service at my expense since the tv was out of warranty. Awesome. Not a happy customer for sure.
No, I would not recommend this to a friendDon’t like the Samsung 55” Curved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV has been shutting off by itself since we got it...it was open box...calling Best Buy today.
No, I would not recommend this to a friendWhite spots on screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but in darker scenes the light bloches in certain areas. I was told this is a problem with many curves. Exchanged for Sony.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Ahmad,
Thank you for your review on this Samsung 55" Class MU8500 TV. I am sorry you were not satisfied with the image quality.
Your overall customer experience feedback is important to us and we will document your concerns for future improvement.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for bringing the issue to our attention – we greatly value your feedback and utilize your concerns and opinions in our relentless efforts towards delivering world-class service and products.
-Samsung Ambassador.
- Pros mentioned:Curved screen, Picture quality
LOVE THIS TELEVISION!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for the price. Great picture and color. Love the smart aspects. But the picture is amazing. Was not sure about the curve but it is great. I moved up from an older Sony to this Samsung and everyday my wife and I just marvel at the picture.
I would recommend this to a friend