Customer Ratings & Reviews
- Model:
- UN55KU6290FXZA
- SKU:
- 5217300
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, price, and easy setup of the 55" Class - LED - KU6290 Series - 2160p - Smart - 4K Ultra HD TV with HDR. Many customers commented on the excellent picture quality and vibrant colors. They also appreciated the affordable price and how easy it was to set up. However, some customers mentioned a few drawbacks, such as issues with the remote control, lack of Bluetooth connectivity, and slow refresh rate.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Picture quality, Price
Great so far!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and use, amazing picture, good sound, and best of all... great price! Can't attest to its longevity as we've only had it 2 days, but so far it's functioned beyond expectation. Have used cable box (Fios), Xbox One, Netflix, Hulu, HBO Go, Pandora, YouTube, and Samsung Smart View App for Android. Highly satisfied so far!
I would recommend this to a friend - Cons mentioned:Bluetooth
Good tv for money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with colors r picture. The guide n options to use aren't easy. Doesn't have a lot of HDMI ports
No, I would not recommend this to a friend Kept having issues with apps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Based on the box, I thought the t.v. would be bigger and we kept having issues when you pick a app like Netflix the screen just stays black
No, I would not recommend this to a friendSound bar not working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV ok. Sound bar does not work with all programming. Squad installed twice as first installation not acceptable. Extra holes in wall now. ☹️
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung TV.
I am sorry you had issues with the installation experience of your TV. Your feedback is important to us and we will document your concerns.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support at 1-800-SAMSUNG
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Pictureis not vary clear for a 4 k tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pictureis not vary clear for a 4 k tv. I had cox cable come out and check the cable system and they said it was preforming it's best.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this TV. I am sorry to hear that you were not happy with picture quality.
The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
For assistance with picture settings and adjustments, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Doesn't compare to our old Aquos.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good buy and it works well but it seems the picture on our old Sharp LCD Aquos is better--especially from a side angle.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this TV. I am sorry to hear that you were not happy with picture quality.
The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
For assistance with picture settings and adjustments, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
hazy picture unless viewed straight on.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when viewed from an angle the picture is hazy. I wish there had been a model on display in the store so we could have seen this.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this TV. I am sorry to hear that you were not happy with picture quality.
For assistance with picture settings and adjustments, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes doesn't always recognize HDMI cable. Picture gets behind the sound so it's like watching a old Godzilla movie
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issue with image delay.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is ok. There are some judder issues that I wish it didn't have. We got it on sale so the price was right.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung 4K TV.
I am sorry to see that you are experiencing judder. You can try adjusting the judder control on your TV until you find a satisfactory setting. To do this, please follow these instructions: Home – Settings – Picture – Expert Settings – Auto Motion Plus – Change to “Custom” and adjust to your liking.
For further assistance with adjusting settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Samsung is committed to providing the best possible product experience, quality, and value, and we greatly appreciate your feedback on user experience.
-Samsung Ambassador
- Cons mentioned:Refresh rate
Entry level 4K TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with this TV. Colors are awful and refresh rate is obviously slow.
No, I would not recommend this to a friend Not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV's apps are garbage, the apps never work when you need. I had a trouble call with Samsung about Netflix app and the fix was to unplug the TV while was running. I had other issues with other apps, guess what I did, yep, unplugged the TV to fix it. I think I had to unplug this TV for at least 50 times in one year. I would not recommend this TV.
No, I would not recommend this to a friendGood but S/W needs work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is hard to nail down. Lots of faces have a red tint to them. Software is a bit glitchy but works.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung TV.
I am sorry you had issues with the picture quality. Your overall customer experience feedback is important to us and we will document your concerns.
For assistance with picture settings and adjustments, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not happy with TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV goes dark from time to time and then goes back to normal When we turn it on it shows 1080p not 2160p as advertised. Not happy with installers, they could not program the remote we had to do it.
No, I would not recommend this to a friendGreat starter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for a 4K starting tv but my LCD panel started flickering blue vertical lines so I returned it.
No, I would not recommend this to a friendColors not as sharp as expected,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Colors not as sharp as expected, and pictures sometimes not clear, but overall not bad
I would recommend this to a friendIssues out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if I just got a bad unit, but it had pixels issues out of box. Had to return.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung TV. I am sorry you were not satisfied with your TV. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung TVs another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador.
Great Picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it's only been a couple weeks, all is good so far, I'll update in 6 months.
I would recommend this to a friendGood TV for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 4K image, just like the 1080. Sound is OK. For $400, great TV for this price.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this TV. I am sorry to hear that you were not happy with picture quality.
The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
For assistance with picture settings and adjustments, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
TV was BAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung tv that I purchased was bad, It had to be returned to the store.
No, I would not recommend this to a friendGreat TV for A DISCOUNT.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE MY NEW KTV & SAMSUNG PHONE. I GOT A GREAT OFFER ON BOTH. GREAT DEAL!!!!
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung TV. I am glad that you are happy with the viewing experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador