Customer Ratings & Reviews
- Model:
- UN55MU7000FXZA
- SKU:
- 5773701
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 55" Class LED MU7000 Series 4K UHD TV for its exceptional picture quality, easy setup, and affordable price. They appreciate the vibrant colors, user-friendly smart features, and capable remote control. While some customers have concerns about the refresh rate, viewing angle, size, and HDR capabilities, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Color
Great television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive color great reception everything I hoped it would be
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV great value
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV all around picture speakers all are great.
I would recommend this to a friend Great picture and easy set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My only issue so far is that I haven't been able to sync my LG soundbar to work with the TV remote so I still have to rely on the the cable remote to work all functions with one device. I do love the voice feature on the Samsung remote though.
I would recommend this to a friend- Pros mentioned:Ease of use
Great tv . I love the picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first smart TV and so far I love it. Easy to assemble
I would recommend this to a friend - Pros mentioned:Picture quality
Excellent TV for my needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and apps. I like it a lot and it's a nice tv.
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We really like the new tv. Great pic. The remote is great!
I would recommend this to a friend - Pros mentioned:Picture quality
Satisfied with product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clarity and size is perfect for our small family room.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Nice tv for price and the picture is great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv and the quality of the picture is awesome
I would recommend this to a friend Okay as mid-range TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as replacement for older HDTV. Thinner frame let me get a 55" size and it fits in the same space as my older 47". TV has irritating jerky display on programs where the movement is slow, like BBC Blue Planet show. I assume it's trying to upscale the picture, but doesn't have enough processing power.
No, I would not recommend this to a friendI own 3 Samsug tvs. Love them all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My main concerns have to do with messages that appear on the top of my screen . No clue as to how to keep them from popping up!
I would recommend this to a friendIssues out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is ok, not as incredible as I had hoped, but a decent value for the money. Tv turns itself off and on at random times. Have checked all settings, timers off and on, as well as changing remote batteries as forums have recommended, but issue persists. Will be following up to have unit swapped.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Chris,
Thank you for purchasing the Samsung 4K Smart TV. I am sorry to hear that you are experiencing issue with the TV powering itself off and on randomly.
Here are a few steps that may help with the issue:
1. Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
2. If there is enough time between the powering on and off, try updating the TV to the latest firmware. Click on the link below, scroll down to the "Manuals and Downloads" section,and download the version 1151.0:
https://www.samsung.com/us/support/owners/product/2017-uhd-smart-tv-mu7000
If the issue persists, please contact us for further assistance via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
Great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TVRemote is a little tricky/different than what I'm used to but it's working out fine.
I would recommend this to a friendLove this tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No weird ghosting that happens with so many LED tvs. The default sound isn't great, but it's also meant to rebound off a wall when it's mounted. So if you don't mount it, prepare to buy alternative audio.
I would recommend this to a friend- Pros mentioned:Picture quality
Picture quality is great, sound is ok.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hadn't planned on getting this tv, I bought a LG, but wasn't told until 2 weeks later that it was out of stock so I had to basically get this tv in its place. Great picture quality but unlike my other Samsung the sound could use some work.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing and reviewing this Samsung MU7000 4K TV. Your user feedback is very important to us and will be shared with our TV team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
OutSmarted by a TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV far surpassed my expectations and outclasses any TV I have ever owned. It is so Smart that my AT&T internet provider can't provide enough speed to allow it to function properly. Imagine that!!!
I would recommend this to a friendMy first tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best choice. It get damage only 1 month after purchase..
No, I would not recommend this to a friendgreat 55" tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been with best Buy 22 years abd am a Geek Squad member for at least 10 years. Both are Fantastic and Great and we go to both for everything. We have 5 TV's, 2 PC'S and several phones and a Gps.
I would recommend this to a friendDope TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has all the features and quality you would expect from a TV these days. Super light and thin. Only complaint is the sound quality, it’s extremely low even when you hit the high numbers. Make sure to pick up a sound bar or surround system. Picked it up for around $500 open box
I would recommend this to a friendExcellent TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this on SALE and definitely love how it works. Nice graphics, sounds and a lot of things to do on this TV. I will definitely recommend this.
I would recommend this to a friendgotta love samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always purchase samsung products and surprisingly the audio on this television is better than the last. I don't like having to hookup extras for the sound didn't have to with this one.
I would recommend this to a friend