Customer Ratings & Reviews
- Model:
- UN55NU6900BXZA
- SKU:
- 6290508
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers are positive about the picture quality, price, easy setup, and smart TV features of the 55" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture quality, affordability, user-friendly setup, and access to various streaming services. However, customers are negative about the remote control, screen issues, short lifespan, durability, and smart features. They dislike the standard remote, have experienced screen problems such as blackouts, and are disappointed with the TV's longevity and durability. Additionally, some customers have encountered issues with the smart features of the TV.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Internet connectivity
Loses connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv loses connection everyday. Even though it says connected to the internet . We have to unplug and plug back in everyday and then it magically works!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Groves:
Thank you for purchasing the Samsung 55” NU6900 4K Smart TV. I am sorry to hear that you are experiencing WiFi connection issues.
Your router location and distance from the TV are important considerations -- having them both on the same floor with minimal interference blocking the signal (like a wall, etc.) will improve connection. You may also want to try wired LAN, if possible, since the connection will be faster and more reliable.
If the issue persists, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or email: http://www.samsung.com/us/support/contact
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/support/register/
...and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
- Cons mentioned:Refresh rate
you get what you pay for
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough connectors and the chip can't handle an external speaker like a soundbar. It will lag. It's a bad TV, refresh rate is poor as well.
No, I would not recommend this to a friend Great picture, good sound, unfriendly software
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t buy this again. I hassle an insignia before this, easy and quick to set up and use daily. This Samsung has a terrible remote and it a pain to navigate the systems.
No, I would not recommend this to a friendDark shadow lines on the right side
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year and 8 months it's ridiculous how this TV has failed. I have been to Samsungs (website) reviews and there are over 30 or more customers with the same issue. The cost ($250 -$350) to repair the problem is more than the cost of the TV. Most of the complaints were all less than 2 years of having this TV. Some were within months. Why hasn't this problem been addressed and these models pulled from the market? A waste of money!!! EXTREMELY DISAPPOINTED!!!!!
No, I would not recommend this to a friendUnreliable Flat Panel TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had the tv since October of 2018 and the LEDs on the right side of the tv are already going out. Had it for less than 3 years. Too bad I didn't buy the Best Warranty I guess. I've never had a tv go out on me so this is my first experience with this. I've owned both LCD and LED panels and never had this experience. I hope my 65 inch curved Samsung LED doesn't do the same because I love that tv. Not so sure about Samsung now. Oh well.
No, I would not recommend this to a friendWorst TV EVER in history
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is why I wait to review products. I have now had this TV for about 6 months and it’s nothing but trouble. Turn it off and pray it will turn back on.... and half the time when it will turn on the sound is wonky and you have to turn it off wait 10 minutes and hope it will turn on again. I thought buying a trusted brand would be better than one 1/2 the price but a major rip off. Also the WiFi Stinks I end up having to use an Apple TV or amazon stick to actually stream. Will never purchase this brand again
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeeM:
I am very sorry for the issues you have encountered with your 55" NU6900 Samsung TV. I understand the frustrations and the inconveniences this has caused. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung TV with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Best Buy or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this Tv unless you get a warranty. Have had the tv less then 3 months and the Main Board has already gone out. So now having to wait a week for the parts to get here and get it fixed. So I would never again buy a Samsung tv
No, I would not recommend this to a friendBrand response from Samsung
Posted .V946:
I am sincerely sorry for the unfortunate experience you have had with your NU6900 TV.
Should you need any further assistance, you can always reach out to us again at any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Bad TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had many Samsung before but there was a grey backlight shadow on the TV that just wouldn't go away regardless of positioning or settings. Returned and brought another TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Deuce:
Thank you for your review of this Samsung NU6900 TV. I am sorry that it did not work out for you and have returned it.
Your overall customer experience feedback is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
We hope to regain you as a customer in the future.
- Samsung Solutions
Not the best option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has a sound issue every time I pause and unpause a show it changes the sound. Very frustrating. Great bright colors but dark picture is super dark hard to see.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Angel:
I am very sorry for the sound issues you have encountered with your Samsung NU6900 TV. I understand the frustrations and the inconveniences this has caused. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
Return item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I return the item for a better TV to TV is great but I decide to upgrade to the QHD. QHD is a better TV and I decide to go for that otherwise the public is great
I would recommend this to a friendBrand response from Samsung
Posted .Renae:
Thank you for your review of this Samsung 55" NU6900 Series TV. I am sorry to hear that it did not work out for you but have upgraded to the QHD.
If you should ever have questions, concerns, or need assistance, please reach out to Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thanks for choosing Samsung. We appreciate your feedback.
- Samsung Solutions
20 months, black band and dead
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had been a decent TV. Was not happy with the "smart" feature as there was no way to reset or close open apps, except to turn off TV for an amount of time and hope it closed the apps. Today, a dark vertical band appeared on TV and after about an hour, it went dead. All information online shows this is a common issue and not feasible to fix. Very disappointing as I have always bought Samsung TVs.
No, I would not recommend this to a friendTv works great (sometimes)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in early december now the tv it self is flickering going Darker and darker. Eventually this tv is going to be unusable AVOID!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brian:
I am very sorry for the issues you have encountered with your Samsung 55" NU6900 TV. I understand the frustrations and the inconveniences this has caused. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) 1-800-SAMSUNG
2) LiveChat or email: http://www.samsung.com/us/support/contact
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung TVs with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Best Buy or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
Not so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed with this smart TV. The Roku part of it does not work too well and is very limited, had to put my Roku Stick back in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .jmboyd:
Thank you for purchasing the Samsung 4K Smart TV. I am sorry to hear that you are experiencing Roku issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
I didn’t like it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like it I play video games n always lagged so it was a no for me. Besides that that it was okay for the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Israel:
I am very sorry to see that you are experiencing lag while playing video games on this TV.
Please reach out to us so that we can troubleshoot your issue. You can reach Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, I am very sorry for the disappointment and hope that we will hear from you soon.
- Samsung Solutions
Not Compatible with most wall mounts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Curve back caused issues with finding a Compatible wall mount. Very frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cchri731:
I am sorry to hear that you are experiencing issues finding a compatible wall mount for your NU6900 TV.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Solutions
Piece of crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new in 2018. 4 months after warranty ended a shadow appears on the screen. Need to be repaired. Called Samsung they said as good will they would repair it for free. I’m like great. Then a couple of days later they cancelled the warranty service Because no techs were available. Bull crap service crap product I will never buy Samsung again
No, I would not recommend this to a friendIt broke down on me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv when it was on sale on Black Friday and after couple months of owning it, things started going down hill, the tv will lose it sound when something is playing and then the sound will come back after 10 minutes, it’s really frustrating
No, I would not recommend this to a friendBrand response from Samsung
Posted .Weezy:
I am sorry to hear that you are experiencing issues with your Samsung 55" NU6900 TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, my apologies for the inconvenience and disappointment you had. We look forward to hearing from you and assisting you with satisfactory solutions.
- Samsung Solutions
Not happy with the sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the audio is not consistent, often have to have go to 100 on the audio scale to even hear the audio.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ndwarthog:
I am very sorry to see that you are not happy with the sound on this TV.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Solutions
Not long lasting product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last 2 complete years. Developed a vertical line and screen is now half dark .
No, I would not recommend this to a friendDon't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So this was my first 4k tv and I was buying it for the black Friday price well I see why these were so cheap the picture quality sucks I took this back right away spent a little more money and I'm extremely happy with the 7100 series
No, I would not recommend this to a friendBrand response from Samsung
Posted .Arriaga:
Thank you for being a Samsung customer. I am glad to see that the NU7100 Series TV is working out well for you...and apologize that you had issues with the NU6900 model.
Please know that the NU6900 does feature many advancements to bring you clear, sharp, vibrant picture enjoyment, including PurColor (for millions of rich colors), HDR10+ (for exceptional dynamic range), and Motion Rate 120 (for fluid motion). I am sorry this model disappointed.
If you should ever have questions, concerns, or need assistance, please reach out to Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thanks for choosing Samsung. We appreciate your feedback.
- Samsung Solutions