Customer Ratings & Reviews
- Model:
- UN55NU7100FXZA
- SKU:
- 6200125
Rating by feature
- Picture Quality
Rating 3.9 out of 5 stars
- Sound Quality
Rating 3.7 out of 5 stars
- Brightness
Rating 3.9 out of 5 stars
Customers are saying
Customers enjoy the picture quality, easy setup, price, and smart TV features of the 55" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the great picture, vibrant colors, and user-friendly interface. However, some customers have concerns about the remote control, durability, lack of Bluetooth connectivity, viewing angles, and screen issues.
This summary was generated by AI based on customer reviews.
Ok for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expected a clearer picture cannot read writings at bottom of screen
I would recommend this to a friendBrand response from MrSamsung
Posted .Cookie,
Thank you for purchasing the Samsung NU7100 4K Smart TV. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
Picture unimpressive!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the picture. I expected more from Samsung!
No, I would not recommend this to a friendTerrible TV - Tons of Problems
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, this TV is junk. Samsung is aware and is doing nothing about it. I've been an avid Samsung owner for many years and I've never seen so many problems with a device. The TV doesn't connect to Wi-Fi, the Apps force close all the time and Samsung won't do anything. Release a firmware update and srop screwing your customers! This TV is less than a year old. After some research, the Wi-Fi issue is very common, even after doing all the "suggested" fixes, it still doesn't work.
No, I would not recommend this to a friendok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is an ok tv, price was right quality is reasonable
I would recommend this to a friendBrand response from Samsung
Posted .Step,
I am glad that you are happy with the viewing experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at: https://twitter.com/SamsungSupport
The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
- Samsung Ambassador
nice clear screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is not a lot of shortcuts when using the remote.
I would recommend this to a friendBrand response from Samsung
Posted .phil,
Thank you for purchasing the Samsung NU7100. If you need assistance with using the remote control, please reach out to Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
- Pros mentioned:Picture quality
Loved this TV till the picture went out
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this TV for just over 2 years and now has a dark shadow in the middle of it. I loved this TV till this happened though.
No, I would not recommend this to a friend Pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent nice size pictures is ok volume stinks
I would recommend this to a friendBrand response from Samsung
Posted .Nicknack31,
I am sorry that you are experiencing issues with the volume level.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
Great smart tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bring back Geek Sqd for setup disappoted w 3rd pty
I would recommend this to a friendBrand response from Samsung
Posted .Regina,
I am sorry you had issues with the installation experience of your TV. Your feedback is important to us and we will document your concerns. If you ever need assistance with the TV itself, please reach out to Samsung Customer Support. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport . Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513. Again, thank you for bringing the issue to our attention – we greatly value your feedback and utilize your concerns and opinions in our relentless efforts towards delivering world-class service and products. -Samsung Ambassador
Samsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is good when it work. Sometimes when it is turned of the color on the picture is distorted. It has to be the TV as the other TVs in the house does not have this issue. Samsung is usually a quality brand. Maybe we got a bad one.
No, I would not recommend this to a friendpoor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was horrible. The manufacturer was unable to update the software either automatically or by on site tech. The customer support personnel were hard to understand and for the three times I called, I had to repeat the product checks, even though I had reference numbers that should have showed what was done by the previous tech.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi bandit,
I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our product and customer care teams.
Should you wish to check the status of your repair service or need any further assistance, please contact us:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
- Samsung Ambassador
Need to turn on/off several times to come on
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Afte about one year of use I know have to turn the tv on and off several times before it finally come on. After 18 month of use the tv quality is terrible and you can see distortions in the tv.
No, I would not recommend this to a friendWide black stripe on screen
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve bought Samsung TVs for years and have always been happy with them until this purchase. Bought it for my parents and 13 months after purchase there was a was black stripe that flows from top to bottom on the screen. The tv is worthless because it would cost more to fix it than to buy a new tv. Reached out to Samsung on FB via messaging and got absolutely no response. Not even a message saying they received it. Horrible customer service! Older product lasted years with no issue and this one lasts a year and dies. Horribly disappointed especially since it was a gift. Do not recommend at all.
No, I would not recommend this to a friendDamaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first purchase of this TV. Although the packaging seeming more than sufficient, I was very disappointed when I turned it on and half of the display didn’t work. Kudos to Best Buy for promptly offering me a replacement.
I would recommend this to a friendBrand response from Samsung
Posted .FryGuy,
I am very sorry to see that your screen exhibited cracks upon opening and setup.
Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of damage, a TV is a very fragile device and can still be damaged during transit if proper care is not taken.
I hope the new NU7100 unit work out for you.
Should you need assistance with features or uses, please contact our Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
-Samsung Ambassador
picture not as good as my panasonic plasma tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.poor picture im 80 years old and not very good at making settings. also not very smart in this electronic era.. I paid enough for this tv and I expected to get a high quality ptcture without having to make any ajustments
No, I would not recommend this to a friendScreen projection 50% dead
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died (lost 1/2 screen before it was 2 years old). I did not purchase the warranty as I expected to get 5 years out of a Samsung TV
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good but sound is bad, speaker on the left sounds busted, unable to understand words, speaker on right is ok
No, I would not recommend this to a friend Good but a waste!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I worked well for 22 months, then died! SAMSUNG says it will cost $700 to fix--more than I paid! I will NEVER buy another Samsung product!!!
No, I would not recommend this to a friendtv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had problems with the sound dropping out. serice tech came out and had best buy replace it having the same trouble with the replacement
No, I would not recommend this to a friendNice picture but poor internet connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor internet connection. The connection seems to drop every other minute. I have a strong WiFi signal and run 500mbps around my home. Don’t buy, your apps will keep lagging
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Sl499657,
I am sorry to hear that you are experiencing Internet connection issue with your NU7100 TV.
Internet connections are mainly based on WiFi signal strength and quality. The router location and distance from the TV is an important consideration -- having them both on the same floor with minimal interference blocking the signal (like a wall, etc.) will improve streaming. You may also want to try wired LAN, if possible, since the connection will be faster and more reliable.
I hope this helps to solve your issue. Please reach out to us should you have any questions, concerns, or need further assistance.
You can contact Samsung Customer Support at 1-800-SAMSUNG or via LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or connect with us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Doesn"t last long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bot this tv in 2018 picture faded in 2021 had to buy another one in 2021 only lasted 3yrs wont recomend this tv
No, I would not recommend this to a friend