Customer Ratings & Reviews

Never buying another Samsung TV again. This TV is the worst I’ve ever had, so unreliable with the most annoying of issues.

You’d be hard pressed to convince me this is a 4K TV. Then add in the fact that the color changes every couple second. My teenage son pointed it out and now I can’t even watch something on it. I’ve only had it for 10 days and can’t get a setting where it doesn’t do it. I will be returning it. Sad because I LOVE my Samsung 55in Curved TV that I bought 2 years ago.

TV broke 18 months - a black shadow / column appeared in the TV. We were Informed as since this was out of warranty we can pay for service of $250 to potentially fix the issue, but is not a guarantee they’ll be able to do so. Apparently this TV is not expected to last more than one year - unacceptable. Purchased several other brands in the past and from other retailers who were more willing to assist with any issues.

Had to replace it due to the LED going in 18 Months. Maybe bad luck, who knows.

sucks!!! do not purchase. the screen just began going dark on the one side for no apparent reason and the tv is just 2 years and 1 moth old : ((((( i read other reviews yesterday trying to see if there was a warranty on it and its a common problem with this type of tv. Im really so sad and am thinking about not getting anymore samsungs

The LED strip on the left side of this television went out less than two years after I purchased it. Paid for a repair of it at $269. Then the diffuser failed, which apparently Samsung does not sell. My TV repair shop has said they cannot order a diffuser for this TV. I'm out $269 and have a non-working TV that is less than two years old.

My TV failed after 11 Months. Contacted Samsung support numerous times. I finally got a response and they said, OH, warranty is only 1 year, and its now a few days past. Said, hey, been trying to contact you for weeks, and then everyone forgot how to speak, or call me back. Samsung used to be good, but just junk now. Support sucks. MFR warranty is a ripoff.

1 yr 6 mo old. Done. Picture gone. Picture started to fade in and out and then................zero.

Terrible televisión. Could not get it to connect to my intranet. The sound quality is terrible. Do not buy this TV. When I returned it to the store you would not believe there was 3 of the same TV that were also returned. Beware of this tv.

second Samsung first one broke in the first 16 months repaired broke again, went to best buy for another tv like a dummy i listened to the salesman telling me Samsung took care of all its problems now here i am again 18 months later with a broken tv out of warranty again. No help from Samsung. I have 4 Toshiba's no problems

WORST TV EVER! I bought this tv thinking it was brand new because I was TOLD it was and not an open box. Came home and turned it on to find others accounts already on there... The internet also never connects even trying all the things they tell you to do. Never buying Samsung again or believing everything is brand new when told it isn’t an open box.

Purchased TV as open box after advertised as only missing documentation. Brought it home and it was missing power cable. Even though I watched the employees unplug the TV from the wall, the store said they could not provide me the cable. I am sure this is a fine TV but I have not been able to use it. It does look nice on my wall however.

It is so wonderful to have a big screen. Sound could be better.

1/3rd screen went black 2 years from purchase date. out of warrenty.

I was sold the wrong mount for my TV by the salesman. The installer, Joey was excellent

There isn't really a lot to say about a TV, as in essence it is just a collection of pixels that display content you connect to it. So this review will be rather brief. We decided to upgrade to a 4K TV this holiday season, and ultimately decided on this model after viewing the various models on display at our local Best Buy. Seeing the models actually showing content is CRITICAL when picking the model you want, as that is something a website just can't really show. This model looked great on the showroom floor, and had a reasonable price. Best Buy shipped it straight to our door using a "white glove" service -- meaning the gentlemen who delivered it were capable of setting it up as well (for a fee, of course). The delivery service also allowed me to pick the time and day of the delivery, which was very nice. The TV itself is performing at home as flawlessly as it did on the showroom. It came with everything I needed to mount it on a "Vesa" wall-mount (offsets, and instructions -- you have to supply your own wall-mount). It wasn't the lightest TV I have ever hoisted up on a wall-mount, but it was lighter than our previous one. Setup was easy, and started automatically as soon as I turned it on. Only sticking point was the internet connection screen. I don't allow devices in my home access to the internet except for computers and my Roku -- but the TV's internet connection screen on the setup wizard makes it seem like you MUST connect it to the internet (since it is a "smart" TV after all). HOWEVER, all you have to do is press "right" on the directional pad of your remote, and a window will pop-up asking if you want to skip setting up the internet, and you can move on. The screen in NO WAY makes it obvious that you can refuse to connect it to the internet, but it IS possible (btw same problem with our Samsung UBD-M7500/ZA disc player as well, and same solution). The controller that comes with the TV is very simple, and has a lot less "noise" than the controllers that came with prior generation TVs (same for the Samsung UBD-M7500/ZA 4K disc player we got, much simplified, and much appreciated). Basically it just has buttons for the things you would ever actually do with your remote. Everything else is in the on-screen settings menu you can pull up if you want. Final verdict: -screen looks beautiful -controller is great -setup was easy -are not REQUIRED to connect it to the internet if you don't want to -good value -easy to wall-mount All said and done, I have no complaints. 5 stars ;)

On the third day I had the tv the stand broke and completely smashed the screen. Nobody was home when this occurred. Received no help from Best Buy or Samsung.

After only 15 months I now have a vertical shadow running from the top to the bottom of the screen. This is a known issue with Samsung I discovered reading the forums. I am now out of warranty. Stay away from Samsung.

Picture quality turned out to be less than expected and wound up returning the set to Best Buy for a full refund. Totally a shame as had to pay install fee to non Best Buy installer, and will face that again with second purchase. Samsung has a great reputation, but the NU 7100 turned out to be a bust!

2 years 3 months of avg use and backlights are failing. 1/3 of screen is dark. Come on Samsung you know there a lot of issues with the backlighting stand up with your products or long Samsung customers will be looking for another manufacturer!