Customer Ratings & Reviews
- Model:
- UN55NU7100FXZA
- SKU:
- 6200125
Rating by feature
- Picture Quality
Rating 3.9 out of 5 stars
- Sound Quality
Rating 3.7 out of 5 stars
- Brightness
Rating 3.9 out of 5 stars
Customers are saying
Customers enjoy the picture quality, easy setup, price, and smart TV features of the 55" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the great picture, vibrant colors, and user-friendly interface. However, some customers have concerns about the remote control, durability, lack of Bluetooth connectivity, viewing angles, and screen issues.
This summary was generated by AI based on customer reviews.
Tv is not user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No reviews on movies hard to change the source. Would not recommend
No, I would not recommend this to a friendFair...not what we expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nothing much to say, overpriced nothing much to say , overpriced
No, I would not recommend this to a friendDisappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this TV has failed me twice. After just four months of having this TV, a black line appeared in the middle of the TV. Warranty replaced a new panel. Fast forward to a few months later, half of my TV is completely dark.
No, I would not recommend this to a friendEntry level 4k TV - picture was not acceptable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Originally bought this TV but took it back within a week and bought a TCL and I'm glad I did. I tried to adjust the colors to my liking but could never get it where I was happy, so I took it back.
No, I would not recommend this to a friendNot good enough.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL 5 serious is way better and cheaper than this.
No, I would not recommend this to a friendPoo product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 1 and a half year old right now we’re going to have to get a hold manufacturer has a dark strip going up few inches wide just off right side of screen!
No, I would not recommend this to a friendAfter two weeks of purchase it is no longer workin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We paid $700.00 for this t.v. After 2 weeks of purchase the set quit working. Definitely not worth the time or the money spent on purchasing this product. Terrible piece of equipment
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .ruthteacher5,
I am sorry to hear that you are experiencing issues with thew NU7100.
Samsung is committed to providing the best possible product experience, quality, and value. We back the Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Not worth the hastle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless constantly disconnects from wifi. Samsung representative even acknowledged this. Processor to slow to handle recorded shows.
No, I would not recommend this to a friendBacklight went out after 16 months
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv until the backlight went out , expensive repair and of course out of warranty after one year of ownership . 200-300 dollar repair no point , I just bought a new one ..
No, I would not recommend this to a friendhorrible tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after having it only 6 months a pink splotch appeared in the mid-upper left of the screen and then it went dark on the right side. the whole side, half way into the picture is dark.
No, I would not recommend this to a friendIt sucked
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It got a dark spot in the screen that would change places on the screen , when the temp dropped the screen would go red , it was a great TV until the warranty ran out
No, I would not recommend this to a friendIn one week, things start slowing down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only used it for two weeks. In one week, things start slowing down, and after software the update, it takes like 5min to start. I didn't like it, its poor quality TV, I returned it right away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yoyo:
Thank you for your review of this Samsung TV. I am sorry that you were experiencing slow startup after a software update.
Your overall customer experience feedback is important to us and will be shared with the product team.
Should you ever decide to give Samsung TVs another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support at 1-800-SAMSUNG. Or via LiveChat or Emai: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
And on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, my sincerest apologies. We hope to regain you as a customer in the future.
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled the order. The product was subpar and the customer service was far worse. Bought a different set at a competitor for a higher price. There was customer service at that store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Steffen,
I am very sorry that issues developed that caused you to return the NU7100 TV.
Your user experience is very much valued, and we thus ask if you could please reach out to Samsung TV Support so that we can better understand the details of what happened.
You can reach us at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. We hope to hear from you.
-Samsung Ambassador
Not a good tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lacks many features and and viewing is terrible, not even close to an old school plasma. But I could of had a lemon. Either way I upgraded to Q series, now that's a TV. Best ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Patrick,
I am sorry that the NU7100 did not work out for you.
Thank you for your praise of the new QLED TV.
Should you need any further assistance on any of the features, please contact us:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver best-in-class products and service.
- Samsung Ambassador
This is not 4K
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this Samsung TV is not 4K your are selling as a 4K but its not 4K everything is good big issue is it doesn’t have app store I can’t install anything in this TV
No, I would not recommend this to a friendDark screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the TV for a year and 3 months and the Screen starting going black little by little. Do not recommend this tv
No, I would not recommend this to a friendscreen problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is jumpy when fast action happens...it freezes for a half second and then starts...i will be returning this tv
No, I would not recommend this to a friendBrand response from Samsung
Posted .spencer,
I am very sorry to see that you are experiencing blur when watching fast-action content.
Please know that the NU7100 features Motion Rate 120 for crisp, clean video. You may want to try adjusting your settings by going to Home > Settings > Picture > Expert Settings > Auto Motion Plus Settings.
For further assistance with troubleshooting and image quality adjustments, please reach out to us at Samsung TV Support:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
We hope the tip helps...otherwise, we hope to hear from you!
so unhappy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed I thought Samsung was a good brand. the picture freezes !!! not happy at all. DO NOT BUY!!
No, I would not recommend this to a friendSucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work right. Picture was to dark and couldn't get the picture to fit correctly (we couldn't get it to shrink to fit the screen). Ended up returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .1234,
I am sorry that the NU7100 TV did not work out for you.
If you should ever decide to give Samsung TVs another try, please know that we are always here to help with any concerns or questions. Please reach out to us at Samsung TV Support for help with fine-tuning your viewing experience.
You can call Samsung Customer Support toll-free at 1-800-SAMSUNG (Ask for TV), or contact us via LiveChat or email by copy-pasting this link into your browser: http://www.samsung.com/us/support/contact
Or reach us by Facebook Messenger at: https://www.facebook.com/samsungsupport
We are present on Twitter at https://twitter.com/SamsungSupport
- Samsung Ambassador
BAD BRAND. SAMSUNG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I get My TV on 12/19/18 I set up on the 20th. And Work Fine for 3 Days. But on the 23rd. Was no Sound at All. On A Brand New TV. This happen only 1 Day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Enri,
I am sorry to hear that you experienced sound issue with your NU7100 TV.
I hope it is now working fine for you.
If the issue persists, please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
- Samsung Ambassador