Customer Ratings & Reviews
- Model:
- UN55NU7100FXZA
- SKU:
- 6200125
Rating by feature
- Picture Quality
Rating 3.9 out of 5 stars
- Sound Quality
Rating 3.7 out of 5 stars
- Brightness
Rating 3.9 out of 5 stars
Customers are saying
Customers enjoy the picture quality, easy setup, price, and smart TV features of the 55" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the great picture, vibrant colors, and user-friendly interface. However, some customers have concerns about the remote control, durability, lack of Bluetooth connectivity, viewing angles, and screen issues.
This summary was generated by AI based on customer reviews.
Jumpy Picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excited at first but when watching football, picture is blurry with fast motions. Very disappointed in Samsung. Will be returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Boymom16:
I am very sorry to see that you are experiencing blur when watching football:
The NU7 features Motion Rate 120 for smooth action on fast-moving content. You may want to try adjusting your settings by going to Home > Settings > Picture > Expert Settings > Auto Motion Plus Settings.
For further assistance, please reach out to us at Samsung TV Support:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Again, I am very sorry for the disappointing video quality, and hope that we will hear from you soon.
Watching is really like being there.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Had a 43” that had to be replaced after 14 months. Customer service was wonderful about replacement.
I would recommend this to a friendRETURNED THIS ITEM
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OPEN BOX WAS NOT GREAT RETURNED IT BUT WAS STILL DEEMED RESPONSIBILE FOR IT ON MY CREDIT CARD. BS
No, I would not recommend this to a friendBad quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture went out on half the TV after only 1.5 years
No, I would not recommend this to a friendpoor picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried every setting, pictures are dark fuzzy.. On cable, 14 yr. old tv had better picture.....
No, I would not recommend this to a friendBrand response from Samsung
Posted .rascal,
I am very sorry to see that you were not happy with the picture quality of your NU7100 TV.
The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve the image quality.
HDMI cables are recommended for optimal HD viewing.
2. If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3. Adjust the cable box or satellite box's video output resolution to 1080i.
4. Look for a channel that is broadcasting native HD content. For over the air/cable antenna connection, try these steps to find HD channels:
Go to Menu>Settings> Broadcasting> Auto Program
If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
- Samsung Ambassador
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv would not make it through initial setup program. Defective and returned to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jmc305,
I am sorry that it did not work out for you.
Your feedback about the defect NU7100 is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador.
Picture quality sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have much to say but I love a television with good picture quality this is not one
No, I would not recommend this to a friendBrand response from Samsung
Posted .112007,
I am sorry to hear that you are not entirely happy with the picture quality of your NU7100.
The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out. It is also designed with several preset picture modes and lots of custom settings, allowing users to adjust images to their liking.
The Dynamic picture mode is our typical store demo mode and is the brightest among all. We recommend Standard mode at home environment for the everyday viewing experience.
Movie mode is the closest setting to calibrated to the way the director intended, as it uses less enhancements, and will likely result in the most accurate picture.
In addition to the display screen, the quality of the image on your screen also depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4k Content will provide the best picture quality.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
Please give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience via one of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver best-in-class products and service.
- Samsung Ambassador
fine tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I press on and it works. I don't expect much of it but will try for ,more.
I would recommend this to a friendBrand response from Samsung
Posted .smedley,
Thank you for purchasing and reviewing this 55inch NU71000 TV.
Please reach out to us if you need further assistance with any of the features or usage.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
- Samsung Ambassador
- Pros mentioned:Picture quality
Great TV at bargain price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an excellent purchase. I have had this TV for several years now and it is as good as any decent LCD/LED TVs in the market. I love Samsung and Sony TVs. All others are hit or miss. Samsung TV will never disappoint you. They have great realistic picture with good sound.
I would recommend this to a friend Another TV that is not clear. Will return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is the 2nd TV we have gotten and is not a good quality Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mann:
I am sorry to see that you were not happy with your Samsung TV.
So that we can better understand you issue, usage scenario, and setup to help towards a resolution, please contact us at:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Here are a few tips that may help you better enjoy your viewing experience:
1. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
2. HDMI cables are recommended for optimal HD viewing.
3. The TV also offers custom settings, allowing you to adjust images to your preference.
4. The quality of streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
We hope to hear from you.
Limite your connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv can not connect my cable tv. And I choose another band.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kenny,
I am sorry that it did not work out for you.
Your overall customer experience feedback is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador.
the worst company ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i will never buy from best buy again. thet are liars.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .me1234,
Thank you for your review on the NU7100.
I am sorry you had issues with the purchase experience of your TV. Your feedback is important to us and we will document your concerns.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
-Samsung Ambassador
- Pros mentioned:Picture quality
Still great after 5 years!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this tv for almost five years, and I still love it. The picture looks just as good as the day I bought it. I don't love the software. Roku is much more user friendly than Samsung, but that's the only con.
I would recommend this to a friend - Pros mentioned:Picture quality
An awesome TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has amazing sound and a beautiful, bright picture. The Samsung guide is easy to use and the built-in streaming channels offer a nice variety of programs.
I would recommend this to a friend - Pros mentioned:Picture quality, Smart tv
I'm so very happy with my new TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 11 year old 47"LG TV started slowly dieing last May so since then I have been researching all the new smart TV that is on the market within my price range. There's so many that I manage to narrowed it down to 2. Well after all the insanity I went through I decided on the Samsung mu6070 58" 6 series but it wasn't in stock so I picked out the nu7100 55" 7 series. I like Samsung products and I'm very happy, I'm watching this gorgeous picture while writing this review. My son put it on the wall and together we set up the antenna and scaned for channels and then WIFI, Netflix, Amazon, Google, Hulu and YouTube. So far I'm very excited. Everything about this TV is fabulous. It has been on my wall about 4 hours. I am lucky cause I purchased this as one of Best Buy 20 days of door busters so you know I got a great deal. Yes I'm happy!!
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Great picture for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We own a 75 inch UHD premium Samsung LED TV but we needed a TV for our Kitchen area. I saw this on bestbuy.com and decided to take a chance. The picture quality is fantastic for the price. It's not going to compete with our 75 inch model but if this were my only TV, I wouldn't be mad about the picture quality. The picture is bright, sharp and as usual for Samsung full of deep blacks and saturated colors. I am thinking about buying another for our bedroom as we have a crap quality Vizio that I bought years ago for around the same price. TV is full of apps to watch streaming content. This TV is great for the price.
I would recommend this to a friend - Pros mentioned:Picture quality
Great tv last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this television from Samsung for over 5 years and it's still an amazing TV!
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Excellent TV Competitively Priced
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this TV for about a month now and we are very pleased. This TV replaced a Panasonic Plasma that also had an excellent picture, but this TV surpasses the Panasonic in clarity and color. We compared this TV side by side in the store with Samsung's NU8000 and could not see any difference. For our needs this was a much better buy. We also own a 65 inch and are equally pleased.
I would recommend this to a friend - Pros mentioned:Picture quality
GREAT Display for Living Room Media
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In a word, "WOW!" I keep saying that. everytime I use it. It's a dream to use. Samsung has a good feel for where everything should go and how everything SHOULD run. Remarkable picture quality that isn't that "TOO REAL" hyper sharp awfulness that is all over walls these days. I love the interface and how it runs, it makes so much sense to operate. Even the tasty touches at power on and off. ( get one, you'll understand... COOL) What doesn't make sense is the omission of the four NECESSARY M8 x 1.25 x 45mm bolts that are essential to mounting the TV on a wall or stand! WTH!? Come on!! Include the four bolts Samsung! It took an additional trip to Home Depot, (Lowe's didn't have 'em) and a lot of cussing about them not being in the box, to get it mounted and ready for viewing. once done though. YES! Otherwise this is a beautiful product and I would be happy to recommend it to anyone. With the one caveat about the mounting hardware.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Bluetooth, Remote control
Good TV but without features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, good picture. No smart remote, no Bluetooth. Sales people said the model had both, but no. Do yourself a favor and do your own research on the web especially when you cannot see the box nor the user manual first. Good middle of the road TV. Depends on what features you want. I wanted more so I can't recommend this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Damian:
I am very sorry that you were given misinformation on the NU7100. For Bluetooth connectivity and the Samsung OneRemote, please consider Samsung's other series, such as the NU8000/8500, and all QLED Series (Q6F, Q7F, Q7C, Q8F, Q9F).
For further assistance or questions regarding features and specs, please know that we are always here for you. You can contact us via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513