Customer Ratings & Reviews
- Model:
- UN55NU7100FXZA
- SKU:
- 6200125
Rating by feature
- Picture Quality
Rating 3.9 out of 5 stars
- Sound Quality
Rating 3.7 out of 5 stars
- Brightness
Rating 3.9 out of 5 stars
Customers are saying
Customers enjoy the picture quality, easy setup, price, and smart TV features of the 55" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the great picture, vibrant colors, and user-friendly interface. However, some customers have concerns about the remote control, durability, lack of Bluetooth connectivity, viewing angles, and screen issues.
This summary was generated by AI based on customer reviews.
great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screws for a tv bracket weren't long enough. need to make sure that the screws provided are long enough to work on the tv
I would recommend this to a friendAmazing tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv and love all that it does! Great for gaming with my Xbox one X
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get my DVD to play on it. This TV is a little confusing.
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Anything you would ever want in a TV. Typically great samsung TV.
I would recommend this to a friendOK for additional TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Typical Samsung TV, OK for use as additional TV. Has viewing angle problem, colors look faded from side angle.
No, I would not recommend this to a friendAfter 5 months, needs repair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought tv in March. August 29th, it starts blinking. At first, intermittently, then constantly. Goes dark for a second or 2, comes back on, repeat. Called Samsung, updated tv, went back to mfg settings, nothing helped. Spoke to 3 different folks at Samsung, finally technician coming out in a week. In looking at Samsung blogs, this is a common occurrence with their current product line. I was on one blog that had 76 pages of dissatisfied customers commenting on this same problem. Some customers were able to get it fixed, most were not. Take this into consideration when purchasing Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JasperGirl,
I am very sorry for the issues you have encountered with your NU7100 TV and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
- Samsung Ambassador
- Pros mentioned:Picture quality
Nice picture, terrible sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good looking picture. Worst sound on a modern tv I’ve ran into.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Brando,
Thank you for sharing your user experience with the Samsung 55" NU7100 TV. I am sorry that you are not completely satisfied with its sound performance.
The unit features 20W, 2 channel integrated speakers. It also offers Audio Return Channel (ARC) support, which allows TV's with ARC capabilities and capable devices to transfer audio back and forth using one HDMI cable.
The surround sound support of Dolby Digita optimize the sound for TV from sources like Internet movies and music, connected PCs, smart phones and tablets.
To better assist you with possible sound settings adjustments for better audio experience, please call Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
-Samsung Ambassador
- Pros mentioned:Picture quality
Low end tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has a good picture and sound. The biggest problem is that you need to be directly in front of the screen, if you’re off to the side the picture quality is horrible.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .BN123,
Thank you for reviewing the 55 inch NU7100 TV. We value your user feedback on the viewing angle and will share it with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Good TV for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice 4K TV for the price. Would definitely purchase again.
I would recommend this to a friend- Pros mentioned:Picture quality
Lasted only a year and 4 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it was a great tv when I first bought it but after it died after only 1 year 4 months I am sorry I bought it. I have always bought Panasonic but have a samsung phone and blueray players and after reading reviews, figured would give it a try. Wish i would have stuck to my old brand. And to make matters worse, geek squad wont help/fix because I did not purchase the extended warranty, even after I said I would pay cash. Was told they dont do that anymore, only with extended warranty. So I guess I am going back to panasonic (old tv is 10 years+ and still works) and somewhere else to buy it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yvonna,
Please know that the NU7 series was launched in March 2018, and thus could not be the TV you were reviewing.
I am sorry for the inconvenience and issues you had with your previous generation Samsung TV.
Samsung stands behind the quality and performance of every product we manufacture, and sincerely apologize for the unfortunate experience.
We invite you to personally experience the enjoyment that our 2018 TV models have offered to many of our customers. Please check out our 2018 TV models at:
https://www.samsung.com/us/televisions-home-theater/tvs/
If you need assistance with product selection or want to know more details of the great features, please reach out to us via one of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
We look forward to hearing from you.
- Samsung Ambassador
Tv blew up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv blew up after 5 years, surely should last longer than that
No, I would not recommend this to a friendSamsung drops the ball... Again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well enough but after 4 years, half of the TV is dark from the backlights failing. Super disappointing. Every few weeks it also gets stuck and "can't connect to the internet" even after following all the troubleshooting on the TV, trying to forget and reconnect to the network, but the only thing that works is unplugging and plugging the TV back in.
No, I would not recommend this to a friendGood budget tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture but has very little memory for apps. Ran out of memory after about 6 months of owning the tv.
I would recommend this to a friendNot impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV for the bedroom knowing its not Samsung's top tier model and because the price was decent. As soon as I turned it on I knew something was wrong. One of the speakers was/is bad. Sounds blown. After reading other reviews, it appears the quality control for this model/series is not up to par. Or maybe they're just not using quality parts anymore? Returning to BB tomorrow for something different.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MrPetros,
I am sorry to hear that you are experiencing sound malfunction issue.
Samsung is committed to providing the best possible product experience, quality, and value. We back the Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Costly 2 year TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than 3 years. The picture has been going out for months
No, I would not recommend this to a friendReview 4.7 appears way off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was about to make a purchase to replace one off our smaller TVs, until I read the current reviews. It appears everyone has an issue, some maybe user error most are equipment related. I am a big fan of Samsung and Best Buy lets keep the review numbers current. It may have been great during the first released now its being replaced and I can see why,
No, I would not recommend this to a friendNo good quality TV - problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I purchased this TV NU7100 55" Samsung This TV worked fine until a couple of days ago. We have had this TV since 2018 and is just a few months out of warranty. We are experiencing black shadow line down middle and to left of TV. Whenever we call about this - Samsung suggest that we pay for repair. This is absolutely ridiculous--this is an expensive TV and I have never had a TV have issues after a short period of time. I have TVs that I have had for many many years with no issues. Come on Samsung - do the right thing - either recall or repair at no charge. This is obviously not a user error - this is a manufacturing problem. Many others who have this TV have this same issues. Samsung should stand behind their products.
No, I would not recommend this to a friendNice but short life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was great until it suddenly had a dark shadow over the center third of the screen. Known issue. Dead 3.5 years later. RIP Also, volume leveling in TV can not be used with Samsung soundbar. Disappointing.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on my 2014 1081i Samsung is better than this tv. I've been a loyal Samsung owner, but I was very disappointed & returned this one after 6 days & bought the Sony 55X750F, (the Sony is $200 more, but the picture is 1000% better!
No, I would not recommend this to a friendBrand response from Samsung
Posted .CWdigger,
Our NU7 Series incorporates many of our premium features and technologies, all geared towards delivering the best in viewing enjoyment. It is possible that your particular set was either defective or required adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
Should you ever decide to give Samsung TVs another try, and have questions or need help, please know that we are always here for you.
You can contact us via:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, my sincerest apologies. We hope to regain you as a customer in the future.
- Samsung Ambassador
Dead in 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV for Christmas 2016 for my son as a gaming TV. Its in my family room in our basement. He uses the TV only for gaming and mostly on weekends, so it's not used very often. This TV is crap. About a month ago, the screen went black with pixel boxes in the top corners. I didn't purchase extended warranty as all our TVs have always lasted many many years, We have a 65 in Sony that is almost 6 yrs old and is still working perfectly. I selected the Samsung as it was only for gaming and was less than the Sony. Don't waste your money on this TV, spend a little more and get a Sony. I also reached out to Best Buy and they want to charge me and Samsung and they only offer a 12 month warranty. I am better off just getting a new TV. I will never buy another Samsung product again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .mom2preemies,
The NU 7 series was launched in March 2018, and thus could not be the TV you were reviewing.
I am sorry for the inconvenience and issues you had with your previous generation Samsung TV.
Samsung stands behind the quality and performance of every product we manufacture, and sincerely apologize for the unfortunate experience.
We invite you to personally experience the enjoyment that our 2018 TV models have offered to many of our customers. Please check out our 2018 TV models at:
https://www.samsung.com/us/televisions-home-theater/tvs/
If you need assistance with product selection or want to know more details of the great features, please reach out to us via one of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Ambassador