Customer Ratings & Reviews
- Model:
- UN55NU7100FXZA
- SKU:
- 6200125
Rating by feature
- Picture Quality
Rating 3.9 out of 5 stars
- Sound Quality
Rating 3.7 out of 5 stars
- Brightness
Rating 3.9 out of 5 stars
Customers are saying
Customers enjoy the picture quality, easy setup, price, and smart TV features of the 55" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the great picture, vibrant colors, and user-friendly interface. However, some customers have concerns about the remote control, durability, lack of Bluetooth connectivity, viewing angles, and screen issues.
This summary was generated by AI based on customer reviews.
Fair picture but that's all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let's start with, I'm no expert. We're just an average family looking for a new tv and trying to ditch the cable monopoly. We bought this tv and right off found it to be very difficult to set up. It doesn't have many of the apps needed to be a happy streamer. We spent hours with Samsung, Direct TV Now, etc. The channels that did work had terrible lag time with pic. EX: hockey games - puck never did catch up.. prob never will. We took it back and got the TCL 6 series. It's WAY better in every way. Easy set up and everything worked. Didn't call tech support even once.. One TCL review I read said "thy only views Samsung screens" ... NOT me! Of course these are both 500 tv's. But if you're looking for easy set up, use and great picture the Samsung is NOT it!!
No, I would not recommend this to a friendScreen goes bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV Black Friday weekend of 2018. Started noticing we had to constantly sign in to our apps. Then Hulu decided to work when it wants too. In Jan started noticing the screen was going out from the side and started flashing only when Hulu played. So we quit using Hulu. Now it does it no matter what you are watching tv or an app. It is getting worse to the point you cannot watch TV. We still are having issues with needing to keep resigning into apps and hope they work. Nothing has happened to this TV. We have kept great care of it. It has to be the TV itself. This TV sucks!!!
No, I would not recommend this to a friendBad Smart TV software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installed software is not very good. We use Direvtv Now and the Samsung version is very bad. Things that work in our Visio and iPads won’t work in this TV. Going to buy a Fire Stick to get away from the Samsung software.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Frtes,
We value your user feedback on the DirectTV Now and will share it with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Samsung smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spoiled after one year. We reported it but there still a lot of issues
No, I would not recommend this to a friendDon't Waste Your Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I've ever purchased and I'm surprised at Samsung for putting this on the market. Sound AND Picture quality are Extremely Poor - even advanced setting options aren't enough to correct. My Polaroid box TV purchased 20 years ago and kept in a basement bedroom has better audio/visual than this. Spend a little more for the Sony but definitely don't waste your money on this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CLMD,
I am sorry to hear that you are not completely satisfied with the image quality.
It is possible that your particular TV was either defective or required adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Ambassador
TV reasonable, but Samsung ads are very annoying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is reasonable value for money but totally fails due to Samsung selling your viewing data to advertises. Then ads are shown in the TV menu bar that cannot be disabled! So, after spending a lot of money on your Smart TV, Samsung still exploits their own customers. I strongly recommend not buying any Samsung TV.
No, I would not recommend this to a friendturns itself on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the tv for not even a week and it has turned itself on twice now. Once in the middle of the night and once while I was gone. Seems to be a good tv but not happy that it turns itself on. Would not recommend unless you like to pay the electricity to have it on while gone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .agra,
I am sorry that you are experiencing issue with the TV turning itself on.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
(Please let us help you with a solution so that these concerns do not detract from your overall viewing enjoyment of the Samsung xxx TV.)
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
TV went dark!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 4 years of purchase the TV went dark. You can hear the sounds but absolutely no pictures.
No, I would not recommend this to a friendIt's not a monitor not a TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not a TV if it doesn't have a RF connection. It's just a monitor.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .MikeFromFL,
Please know that the NU7100 series does have a RF/Coax connection in the TV and has a QAM/ATSC Tuner built-in. You can connect an antenna directly to this input.
Should you need assistance with other features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador