Customer Ratings & Reviews
- Model:
- UN55NU8000FXZA
- SKU:
- 6199827
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Samsung 55" Class LED NU8000 Series 4K UHD TV for its exceptional picture quality, praising it as "unbelievable" and "great clean." They also appreciate its user-friendly setup and affordable price point. While some users have concerns about the remote control's limitations and a few have experienced issues with motion blur and short lifespan, the overall positive feedback highlights the TV's strong performance and value for money.
This summary was generated by AI based on customer reviews.
Great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the HD and the other extras. Easy to install to the wall mount and has good definition to the edges.
I would recommend this to a friendNice TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning all of the available perks. First smart TV we've owned and thus far we like it just fine.
I would recommend this to a friendAmazing picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I’m satisfied with the TV, but I’ve had to call Samsung several times with software issues
I would recommend this to a friendOver paid for what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When looking for a lower priced 55" TV for my basement, I was told by the salesman that the only option I had for a motion rate of 120 was this $1000 TV. After reluctantly purchasing it I did some research and saw other options that were in stock and hundreds of dollars less. I always had good experiences at Best Buy but not very happy with this purchase.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Remote control is a nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This television was a replacement for my 5 year old Samsung LED. Of course the quality of the picture is better but I hate the remote control. I have a physical disability to my upper extremities and it is very painful and difficult to change the channel since it requires several steps. The remote control does not have typical buttons to change channel, inputs, settings or anything. I think this is very, very, very stupid. I was advised to buy a universal remote control. This is not, in my opinion, good for anyone with disabilities or challenges and especially senior citizens. I am considering a Sony or an LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LilBiggie,
I am sorry to see that you had trouble with the remote functions.
Here is the link to the downloadable eManual that include the remote diagram and a detailed step-by-step guide (page 38-46/page 40-41):
http://downloadcenter.samsung.com/content/UM/201805/20180530102420977/ENG_US_KM2ATSCN-2.0.0.pdf
http://downloadcenter.samsung.com/content/UM/201809/20180927112738059/ENG_US_KM2ATSCN-3.0.2.pdf
I hope this eManual provides all the information you are looking for.
Should you need further assistance with features or usage, please do reach out to our Customer Service by calling 1-800-SAMSUNG, or by LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
You can also find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Thank you again for sharing your feedback with us. Our customers feedback are the driving force of our continuous efforts towards delivering better product and service.
- Samsung Ambassador
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv 2 months ago as a birthday gift for my husband. It’s not working at all!!! So far we are one week without a tv and no idea when it might be fixed. I called Samsung immediately when it stopped working. They sent the info to the company that handles their warranty repairs. Then I had to call that company. They are shipping parts to a repair tech and then he will call me to schedule repairs. This could be weeks without a tv!!!! Looked up Samsung TVs at Consumer Reports and they have the worst repair history of all major brands. Ten percent need repairs in the first two years!! I’m going back to see if I can still get an extended warranty because I have no confidence in this tv. Wish I could still return it for a different brand!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JKLM,
I am very sorry to hear that you were not completely satisfied with the NU8000 and the service experience.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, my apologies for the inconvenience and disappointment you had.
Your feedback is very important to us and we utilize your concerns and opinions in our continuous efforts towards delivering better product and service.
-Samsung Ambassador
Great picture quality and menus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is top notch and menu system is great. Along with 4 HDMI ports, top notch TV.
I would recommend this to a friendGood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a plasma for 10 years. Broke down and got this. Lots of artifacts when watching sports.
I would recommend this to a friendpicture better after exchanged but sound bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV volume goes up and down for no reason in middle of programs and when turn channels.
I would recommend this to a friendVery nice picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some issues with voices echoing, not sure if its the broacasting station, or the tv.
I would recommend this to a friend4K promise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and looks great. The only thing that needs improvement is HZ and too much spam
I would recommend this to a friendGood tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not real fond of their remote. I would sooner not have to use voice comands
I would recommend this to a friendTV did not live up to expectations.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 55" Samsung TV based upon a Samsung 55" TV I bought four years ago. I was disappointed in that the TV did not recognize digital TV channels and the fiber audio connection did not work after I added a digital antenna and stereo via fiber cable.. With both features the setup would not let me add or change these features. After doing a factory reset twice with the digital antenna and stereo connected via the fiber optic cable, I was able to connect to the digital TV stations and the sound was now working. However I could not make and changes to these when going into setup. Additionally, the picture did not seem as clear and crisp as my 4 year old Samsung TV (as pointed out by my wife!) even after trying various picture settings. So after a week of working with this TV , checking the web for issues, etc, I brought the TV back to Best Buy and exchanged it for a Sony.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EasterBunny,
Thank you for your review of this Samsung NU8000 4K Smart TV. I am sorry that it did not work out for you.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
Great Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV for progammimg and Gaming and very bright on the Color end..
I would recommend this to a friendGreat color, but some shadow problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shadow problem at bottom of screen when watching most channels, especially movies.
I would recommend this to a friendGreat TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unexplained clicking when tired off. Very annoying. Otherwise very good reception.
I would recommend this to a friendnice tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would buy this tv again and tell friend about fit just right in our room
I would recommend this to a friendvery clear screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good clearity. Not easy to use smart function, but all of these are that way.
I would recommend this to a friendSo so not impressed.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing died on me and had to go with Sony, I wouldn't recommend. Even in the store most will steer you away from Samsung. I honestly think they need to work on their quality control if they hope to get customer loyalty again.
No, I would not recommend this to a friendSolid tv / great pixels per sq
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv but did not connect to my Sonos speaker without a lot of work !!!
I would recommend this to a friend